Assessor Resource

CHCVOL004
Manage volunteer workforce development

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to develop and support volunteer programs and volunteer workforce in an organisation or agency. Workers at this level will be responsible for coordinating and overseeing volunteer programs across a range of contexts.

This unit applies to a range of sectors.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review and develop volunteer program policies and systems

1.1 Research volunteering trends impacting volunteer involvement

1.2 Develop strategies for the inclusion of volunteering into key organisation policies and strategies

1.3 Develop strategies for the implementation and review of volunteer programs systems and processes in line with current national volunteering standards and/or organisation requirements

2. Develop a volunteer workforce plan

2.1 Review volunteer positions and measure their contribution to the organisation and service provision

2.2 Identify and develop potential growth areas of volunteer involvement opportunities

2.3 Develop a demographic profile of the volunteer workforce

2.4 Analyse and respond to volunteer motivation and satisfaction

2.5 Implement a volunteer training needs analysis to identify training opportunities

3. Develop strategies to enhance the volunteer workforce

3.1 Apply findings regarding volunteer motivation and satisfaction to volunteer retention strategies

3.2 Implement appropriate strategies to recognise and/or reward volunteers

3.3 Identify volunteer recruitment opportunities

3.4 Develop training opportunities for volunteers

3.5 Develop and implement additional volunteer retention strategies

4. Implement opportunities for volunteer management team development

4.1 Identify and implement professional development opportunities for volunteer managers (paid and/or unpaid) within the organisation

4.2 Review the success of volunteer management development strategies and identify opportunities for continuous improvement

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review and develop volunteer program policies and systems

1.1 Research volunteering trends impacting volunteer involvement

1.2 Develop strategies for the inclusion of volunteering into key organisation policies and strategies

1.3 Develop strategies for the implementation and review of volunteer programs systems and processes in line with current national volunteering standards and/or organisation requirements

2. Develop a volunteer workforce plan

2.1 Review volunteer positions and measure their contribution to the organisation and service provision

2.2 Identify and develop potential growth areas of volunteer involvement opportunities

2.3 Develop a demographic profile of the volunteer workforce

2.4 Analyse and respond to volunteer motivation and satisfaction

2.5 Implement a volunteer training needs analysis to identify training opportunities

3. Develop strategies to enhance the volunteer workforce

3.1 Apply findings regarding volunteer motivation and satisfaction to volunteer retention strategies

3.2 Implement appropriate strategies to recognise and/or reward volunteers

3.3 Identify volunteer recruitment opportunities

3.4 Develop training opportunities for volunteers

3.5 Develop and implement additional volunteer retention strategies

4. Implement opportunities for volunteer management team development

4.1 Identify and implement professional development opportunities for volunteer managers (paid and/or unpaid) within the organisation

4.2 Review the success of volunteer management development strategies and identify opportunities for continuous improvement

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Research volunteering trends impacting volunteer involvement 
Develop strategies for the inclusion of volunteering into key organisation policies and strategies 
Develop strategies for the implementation and review of volunteer programs systems and processes in line with current national volunteering standards and/or organisation requirements 
Review volunteer positions and measure their contribution to the organisation and service provision 
Identify and develop potential growth areas of volunteer involvement opportunities 
Develop a demographic profile of the volunteer workforce 
Analyse and respond to volunteer motivation and satisfaction 
Implement a volunteer training needs analysis to identify training opportunities 
Apply findings regarding volunteer motivation and satisfaction to volunteer retention strategies 
Implement appropriate strategies to recognise and/or reward volunteers 
Identify volunteer recruitment opportunities 
Develop training opportunities for volunteers 
Develop and implement additional volunteer retention strategies 
Identify and implement professional development opportunities for volunteer managers (paid and/or unpaid) within the organisation 
Review the success of volunteer management development strategies and identify opportunities for continuous improvement 

Forms

Assessment Cover Sheet

CHCVOL004 - Manage volunteer workforce development
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCVOL004 - Manage volunteer workforce development

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: