Assessor Resource

CPCCCM1014A
Conduct workplace communication

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency supports achievement of communication skills carried out as an integral part of routine work.

This unit of competency specifies the outcomes required to communicate effectively with other workers in a construction workplace environment. It includes gathering, conveying and receiving information through verbal and written forms of communication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil


Co-Requisites

Nil


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate construction workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

locate, interpret and apply relevant information

comply with site safety plan, OHS regulations and state and territory legislation applicable to workplace operations

comply with organisational policies and procedures, including quality requirements

safely and effectively use communication equipment

communicate and work effectively and safely with others

interpret all signage accurately

complete tasks successfully following instruction

convey pieces of information to other workers accurately

fill out workplace documents accurately

frame questions at an on-site meeting in a range of contexts or occasions over time.

Context of and specific resources for assessment

This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.

Assessment of essential underpinning knowledge will usually be conducted in an off-site context.

Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

an induction procedure and requirement

realistic tasks or simulated tasks covering the mandatory task requirements

relevant specifications and work instructions

tools and equipment appropriate to applying safe work practices

support materials appropriate to activity

workplace instructions relating to safe work practices and addressing hazards and emergencies

material safety data sheets

research resources, including industry related systems information.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills for this unit are:

communication skills to communicate with others to:

enable clear and direct communication, using questioning to identify and confirm requirements, share information, listen and understand

read and interpret:

signage and other relevant documentation

simple instructions and messages

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication, such as hand signals

written skills to complete records and reports as required

identifying and accurately reporting to appropriate personnel any faults in tools, equipment or materials

numeracy skills to apply measurements and make calculations

organisational skills, including the ability to plan and set out work

participating in meetings

teamwork skills to work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities

technological skills to:

use a range of mobile technology, such as two-way radio and mobile phones

voice and hand signals to access and understand site-specific instructions.

Required knowledge

Required knowledge for this unit is:

bulletins

checklists

communication devices

company procedures

construction terminology

emergency procedures

job safety analysis (JSA) and safe work method statements

material safety data sheets (MSDS) and materials handling methods

memos

OHS requirements

project quality requirements

signage

work instructions

workplace policies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Signage interpretation includes:

directional signs

facility or location signs and hazards

site safety signs

traffic signs.

Safety (OHS) is to be in accordance with state or territory legislation and regulations, organisational safety policies and procedures, and project safety plan and may include:

handling of materials

hazard control

hazardous materials and substances

organisational first aid

personal protective clothing and equipment prescribed under legislation, regulations and workplace policies and practices

use of firefighting equipment

use of tools and equipment

workplace environment and safety.

Information includes:

diagrams or sketches

instructions issued by authorised organisational or external personnel

manufacturer specifications and instructions, where specified

MSDS

memos

regulatory and legislative requirements

relevant Australian standards

safe work procedures or equivalent

signage

verbal, written and graphical instructions

work bulletins

work schedules, plans and specifications.

Interpretation of information includes:

bulletins

checklists

company procedures and regulations

delivery dockets

emergency procedures

induction procedures

industrial agreements

instructions

job safety analysis (JSA) and safe work method statements

maps

MSDS

OHS requirements

quality requirements

work schedules

workplace policies.

Communication transfer includes use of telephones (including mobile) and written communication, and includes:

email

facsimile

internet

two-way radios.

Communication with others includes:

contractors

co-workers

supervisors

the public

trainers.

Communication modes includes:

active listening

group interaction

interpreting signage

meetings

questioning

verbal and written.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Verbal and written instructions are gathered, received and responded to with correct actions. 
Instructions are conveyed accurately. 
Work signage interpretation and other safety (OHS) requirements are responded to with correct action. 
Information is conveyed in English, and the information is interpreted and message confirmed. 
Questions are used to gain additional information and to clarify understanding, using appropriate communication transfer techniques. 
Routine instructions and messages are received and followed. 
Workplace procedures are carried out to company requirements in communication with others. 
Information from a range of sources is accessed and interpreted using a variety of communication modes. 
Information is selected and sequenced correctly. 
Verbal and written reporting is completed where required. 
Visual communication is used that follows accepted industry practice or social conventions. 
Attention of communicating parties is obtained, confirmed and/or acknowledged. 
Intention of the visual communication is clarified and confirmed at each step. 
Visual communication that is unclear or ambiguous is questioned or visually cancelled. 
Instances of unclear visual communication are followed up to avoid repeated problems. 
Correct process for on site meetings is identified and followed to predetermined or agreed procedures. 
Responses are sought and provided to others in the group. 
Constructive contributions are made. 
Goals or outcomes are identified and/or recorded. 

Forms

Assessment Cover Sheet

CPCCCM1014A - Conduct workplace communication
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPCCCM1014A - Conduct workplace communication

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: