Assessor Resource

CPCPCM2021A
Work effectively in the plumbing and services sector

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency supports understanding of the structure and employment conditions in the sector, and its regulatory and other requirements.

This unit of competency specifies the outcomes required to prepare for and sustain effective work within the plumbing and services sector of the building and construction industry. It requires the ability to accept instructions, work with others, plan activities and perform tasks, as well as participate in workplace planning and meetings. Outcomes include effective participation in a plumbing and services workplace to promote a harmonious and efficient work environment.

The unit covers the identification and clarification of the sector work context and setting, acceptance of workplace responsibility by the individual, working in a team, individual career path improvement and participation in meetings.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

CPCPCM2023A

Carry out OHS requirements


Co-Requisites

Nil


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate plumbing and services workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

communicating and working effectively and safely with others

complying with OHS regulations and state and territory legislation applicable to workplace operations

complying with organisational policies and procedures, including quality assurance requirements

explaining to others scope, employment and economic importance of the plumbing and services sector

identifying personal development needs

identifying standards and codes of conduct applicable to their particular streams

identifying work employment conditions and source of these conditions

indicating an awareness of regulatory requirements and manner of their adoption and management within the workplace

locating, interpreting and applying relevant information, standards and specifications, which may include the ability to use computers and download relevant information

participating in workplace meetings

responding to personal conflict situations

setting personal and team work goals.

Context of and specific resources for assessment

This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.

Assessment of essential underpinning knowledge will usually be conducted in an off-site context.

Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

an induction procedure and requirement

realistic tasks or simulated tasks covering the minimum task requirements

relevant specifications and work instructions

tools and equipment appropriate to applying safe work practices

support materials appropriate to activity

workplace instructions relating to safe working practices and addressing hazards and emergencies

material safety data sheets

research resources, including industry related systems information.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills for this unit are:

communication skills to:

enable clear and direct communication, using questioning to identify and confirm requirements, share information, listen and understand in order to consult with colleagues, communicate work progress, report problems, request support, work in a team and participate in meetings

interpret information from a variety of sources

record work priorities and deadlines

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication, such as hand signals

identifying and accurately reporting to appropriate personnel any faults in tools, equipment or materials

teamwork skills to work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities

technological skills to:

use mobile communication technology

access and understand site-specific instructions in a variety of media.

Required knowledge

Required knowledge for this unit is:

basic conflict management

basic job and skill analysis techniques

interpersonal communication

job safety analysis (JSA) and safe work method statements (SWMS)

meeting procedures

plumbing and services streams and career structure and requirements, including business opportunities and requirements

regulatory, legislative, standards and codes of conduct pertaining to the plumbing and services sector

relevant industrial awards and agreements

relevant legislative provisions covering discrimination and equal employment opportunity

site and team work structure and methods

training and development opportunities

work communication procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Plumbing and services sector employment conditions must include:

bulletins and newsletters

enterprise agreements

enterprise procedures for handling industrial disputes and grievances

industrial awards

industry and workplace codes of practice

workplace agreements.

Responsibilities and obligations must include:

codes of conduct

job description and employment arrangements

organisation's policy relevant to work role

skills, training and competencies

supervision and accountability requirements, including OHS

team structures.

OHS requirements are to be in accordance with state and territory legislation and regulations and may include:

handling of materials

hazard control

identifying hazardous materials and substances

personal protective clothing and equipment prescribed under legislation, regulations and workplace policies and practices

use of firefighting equipment

use of first aid equipment

use of tools and equipment

workplace environment and safety.

Organisational requirements may be included in:

access and equity principles and practices

anti-discrimination and related policy

business and performance plans

ethical standards

goals, objectives, plans, systems and processes

legal and organisation policy, guidelines and requirements

quality and continuous improvement processes

standards and defined resource parameters.

Team:

site work organisation

may be known locally as crews, gangs, shifts or other industrially and historically acceptable terms.

Team members may include:

coach or mentor

employee representative

peers and work colleagues

supervisor or manager

team, enterprise and other members of the organisation.

Own learning needs include:

assessment processes

competency achievement and maintenance processes

formal vocational education

on-the-job training and job rotation

recognition of prior learning

refresher training.

Meetings:

involve small team, section and workplace meetings

may be formal or informal

involve notification and scheduling, including:

local coordination of procedural and operational issues

organising time, place and purpose

task discussions.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Nature and scope of plumbing and services functions, activities, economic importance, employment opportunities and career paths are identified. 
Plumbing and services sector employment conditions, responsibilities and obligations are identified. 
Trends in technology (including IT) and processes likely to impact on the plumbing and services sector are identified. 
Requirements of relevant plumbing legislation, regulations, standards and codes of practice are accessed through a variety of mediums, understood and implemented. 
Specific OHS requirements of the plumbing industry are understood and implemented. 
Quality assurance and workplace quality requirements are understood and implemented. 
Priorities and deadlines are established in consultation with others and recorded. 
Work activities are planned with appropriate time management and progress of work is communicated to others whose personal work plans and timelines may be affected. 
Work is completed to the standard expected in the workplace and in accordance with guidelines, directions, instructions and organisational requirements. 
Variations and difficulties affecting work requirements are identified through regular reviews and action is taken to report these issues to appropriate personnel. 
Additional support or modification of arrangements to improve work outcomes is communicated clearly to appropriate personnel. 
Workplace goals and the contributions to be made by teams are identified. 
Individual contributions to team activities are identified, agreed and reviewed periodically with the team. 
Defined roles and strengths of other team members are identified. 
Assistance and encouragement are provided to other team members wishing to enhance their role and the role of the team. 
Ground rules for team operations are reviewed and changes are made through team consultative processes. 
Team improvements are initiated and encouraged from team members. 
Causes of disharmony and other barriers to achievement are promptly resolved or referred to the appropriate party for resolution. 
The competencies for the workplace are identified. 
Organisational structure, career paths and own development opportunities appropriate to the workplace are identified. 
Steps are taken, in consultation with appropriate personnel, to identify own learning needs for future work requirements. 
Appropriate opportunities to learn and develop required competencies are identified and pursued with the appropriate people. 
Meeting procedures and objectives are identified and applied. 
Points of view and comments, including agreement and dissent are presented in a logical, persuasive and orderly manner. 
Points of view of other members are given due consideration. 

Forms

Assessment Cover Sheet

CPCPCM2021A - Work effectively in the plumbing and services sector
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPCPCM2021A - Work effectively in the plumbing and services sector

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: