Assessor Resource

CPPACC8005A
Develop and advise on policies and procedures to enable access for people with disabilities

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency supports access consultants in the role of informing executive personnel and staff in a range of organisations about the abilities and potential of people with disabilities in relation to the organisation’s environments and services. It also applies to promoting the benefits of providing people with disabilities with access to the organisation’s services, processes, premises and facilities, and developing and advising on operational policies and procedures that enable inclusive participation of people with disabilities. Clients may comprise commercial and public organisations.

This unit of competency specifies the outcomes required to provide consultancy services to senior managers and staff in an organisation and provide input into the development of operational policies and procedures for the organisation’s services, processes, premises or facilities, which enable the inclusive participation of people with disabilities.

Operational policies and procedures must be consistent with the objectives of the Disability Discrimination Act (DDA) in the areas of:

event management to ensure that access for people with disabilities is managed and maintained in a manner that enables inclusive participation

communication systems to ensure formats are accessible to people with various disabilities

facility management to ensure policies and procedures are developed and implemented that guarantee maintenance of the accessibility of premises and spaces

making adjustments in the workplace to enable people with disabilities to maximise their potential

making adjustments and providing support with educational facilities to enable people with disabilities to maximise their learning potential

facilitating development of Disability Action Plans specific to an organisation which may be lodged with the Australian Human Rights Commission (AHRC); or similar plans that may be required under state, territory or local government authority legislation and schemes.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular, the person should demonstrate the ability to:

develop a plan for providing consultancy services to two different organisations

analyse and report on organisational operations for two different organisations

propose and contribute to disability awareness for two different organisations

assist in the implementation and evaluation of improved procedures for two different organisations.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with regulatory and Australian standards’ requirements.

Resource implications for assessment include access to:

documentation for two projects requiring access consultancy services to advise on improvements to organisational procedures involving different types of organisations

relevant legislation, codes, standards and guidelines

relevant personnel.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to interpret non-verbal communication, such as facial signs indicating lack of understanding

initiative and enterprise skills to:

apply knowledge of disabilities to organisational policies and procedures

conceptualise creative and practical access improvements

develop strategies for risk management

language and literacy skills to:

exchange complex information with people from diverse backgrounds using relevant language and format, such as:

advice on application of the DDA

applications for exemptions on the grounds of unjustifiable hardship

Disability Action Plans

technical reports

interpret complex legal and technical documents regarding accessibility, for example:

Australian and international standards

National Construction Code (NCC)

legislation

learning skills to undertake appropriate professional development to maintain currency of technical information and own knowledge base

planning and organising skills to:

develop and manage business processes relating to the provision of consultancy services

ensure completeness of document analysis

problem-solving skills to analyse and apply DDA requirements to organisational policies and procedures

management skills to:

apply diplomacy, professional judgement, empathy and patience to build and manage client relationships

maintain task orientation and focus on complex issues

technical skills to develop and describe enhancements to procedures that will enable inclusive participation of people with disabilities

Required knowledge

access and use compliance requirements, including but not restricted to:

codes

guidelines

legislation

local authority policies

protocols

regulations

standards

accessibility requirements relating to equipment used by people with disabilities, such as:

assistance animals

audio frequency induction loops

braille and tactile signage

long white canes

TTY telephones

walking frames

wheelchairs

best practices in access and use, including measures that exceed compliance requirements

gaps and trends in, interrelation of, and conflict between compliance requirements

policy development, legislative and regulatory frameworks relating to access to and use of the built environment

principles of access to and use of the built environment, including:

adaptable design

best practice solutions to access and use requirements

requirements of people with different disabilities, and the aids and solutions available to meet them, such as:

audio frequency induction loop systems to enhance communication for people with hearing impairment

passenger lifts for vertical access for people with mobility impairment

tactile ground surface indicators for vision orientation

scope of functions of the human body, including:

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

types of disabilities and combinations of disabilities and related range of functional limitations, including:

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client organisations may include:

aged care organisations

commercial enterprises, including:

car parking providers

communication service providers

entertainment providers

facilities management companies

hospitality, retail and tourism enterprises

large and small businesses

public and private companies

educational institutions

government agencies, such as public transport providers

health centres, hospitals and medical practices

industrial designers

internet-based companies and service providers

manufacturing companies

non-government organisations

religious organisations.

Processes and methodologies may include:

accessibility audit

change management.

Organisational policies may include:

business and office management

customer relations

human resources

organisational safety

quality assurance

service delivery

staff training.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Nature of client organisation is determined and scope of organisational operations analysed to inform project planning. 
Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client. 
Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and relevant stakeholders. 
Project plan is prepared and negotiated with client and relevant stakeholders. 

Forms

Assessment Cover Sheet

CPPACC8005A - Develop and advise on policies and procedures to enable access for people with disabilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPACC8005A - Develop and advise on policies and procedures to enable access for people with disabilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: