Assessor Resource

CPPCCL3018A
Inspect sites with water damage

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency supports those who work in the carpet cleaning and water damage and restoration industry as an employee or a self-employed business owner.

Individuals operate within the scope of their defined roles and responsibilities and typically work autonomously. They are responsible for ensuring analysis of the flooded area to be restored and for determining and applying appropriate techniques to achieve the optimum outcome. The unit does not address the application of skills and knowledge that are required of related tradespeople such as carpenters, electricians or carpet layers who are also involved in restoring sites that have experienced water or flood damage.

The unit must be strictly applied according to relevant state or territory legislative and industry requirements related to occupational health and safety and the regulation of work undertaken by licensed tradespeople.

This unit of competency specifies the outcomes required to conduct site inspections and follow analytical procedures related to sites with water damage that require mitigation and restoration. The unit requires the ability to identify the cause of the flooding, perform a site risk and hazard assessment, and identify the capacity to recover the carpet. Communicating effectively with the client or insurer to ensure a proper understanding of their needs and expectations is also central to the process.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing the conduct of a site inspection prior to the cleaning process.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

communicate with clients to elicit required information and negotiate access

determine site risks

diagnose source, type and impacts of flooding

analyse textile condition and determine cleaning techniques to be used.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

actual or simulated work environments

clients with varying needs and expectations

industry documentation and relevant codes and standards.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

identify and respond to client requirements

analytical skills to:

analyse carpet suitability for water extraction

classify soil and stains

select chemicals to suit carpet type

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

explain carpet-cleaning processes and expected outcomes to clients

perform mathematical calculations required for measurements

read and interpret directions and safety instructions, including:

equipment manuals

material safety data sheets (MSDS)

request advice or further information

seek, receive and respond to feedback

source, organise and record information

problem-solving skills to manage contingencies

skills to work safely when:

handling and disposing of chemicals and waste

identifying hazards and controlling risks

manual handling

Required knowledge

carpet characteristics, including:

carpet construction

carpet types

dying methods

features of fibres, piles and yarns

sub-flooring structures

underlay types

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

hazard and risk assessment techniques

injury, dangerous occurrence and incident reporting

occupational health and safety (OHS) procedures

quality systems

correct use of equipment, including moisture probes and measuring devices

legislation, regulations, codes of practice and industry advisory standards that apply to the inspection of water-damaged carpet

mitigation and restoration options for carpet, including:

cleaning equipment and chemicals, including low environmental-impact chemicals

inspection techniques

pre-spotting and stain-removal methods

psychrometry evaluations

restoration methods, including installation techniques

water-efficient methods

safe work practices for using equipment, including PPE

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Source and type of water damage include:

source of water, which may be:

blocked drains

burst pipes

overflow of sinks and baths

river and stream overflows

storm damage

type of water, which may be:

black water

grey water

rainwater

reticulated drinking water

stormwater.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses or goggles

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Legislative and company procedures may include:

client-specific contractual requirements

company policies and procedures, for:

dress and presentation requirements

emergency response and evacuation

using electronic devices

company service standards

documentation and information systems and processes

industry advisory standards and codes, such as:

building codes

dangerous goods codes

personnel practices and guidelines outlining work roles, responsibilities and delegations

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Immediate physical hazards may include:

continuing water inundation

electrical dangers

unstable building structure.

Risks and hazards include:

allergic reactions to chemicals and equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined and restricted spaces

contaminated clothing, materials and equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded machinery and parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in extremes of temperature

work in unfamiliar, isolated or remote environments.

Carpets may include:

fitted carpet, mats and rugs made from:

mixed blends

natural fibres, such as:

organic (plant) fibres, such as cotton and sisal

silk

wool

synthetic fibres, such as:

acrylic

nylon

polyester

polypropylene.

Techniques for assessing water damage include use of:

corner inspection

blue lights

high intensity inspection lights

hygrometers

measuring equipment, such as jugs and cups

moisture meters

moisture sensors or probes

thermal imaging

thermometers

visual inspection.

Building materials and installations, other than carpet, that may be subject to damage include:

architraves

fitted furnishings, including built-in cabinets and storage

insulating materials

plasterboard and other wall coverings

skirting boards

sub-flooring.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Reporting requirements and contact details of owner or manager of premises and insurer are determined. 
Approval is gained from property owner and manager prior to accessing and inspecting premises. 
Discussions with owner or manager of premises are held to determine when water intrusion occurred. 
Details are sought to determine source and type of water damage and identify potential health hazards. 
Insurance arrangements are confirmed and insurance excess payment is collected according to company policy. 

Forms

Assessment Cover Sheet

CPPCCL3018A - Inspect sites with water damage
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCCL3018A - Inspect sites with water damage

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: