Assessor Resource

CPPCCL3020A
Develop a plan to mitigate water damage and restore carpet

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency supports individuals working in the carpet cleaning and water damage and restoration industry as an employee or a self-employed business owner. The unit applies to those operating within the scope of their defined roles and responsibilities, typically working autonomously. They are responsible for ensuring that the most cost-effective methods of addressing water damage are planned and appropriately resourced.

The unit must be strictly applied according to occupational health and safety (OHS) and waste-disposal requirements.

This unit of competency specifies the outcomes required to develop a plan to undertake and manage the water damage mitigation and restoration process. The unit requires the ability to work with the owner or manager of the premises and insurance company, plan and resource the project, and select the appropriate techniques to address the problems caused by flooding.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing a practical demonstration of a site inspection, followed by the planning of a mitigation and restoration process.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

communicate with clients to elicit required information and negotiate access

assess and prioritise work requirements

allocate work to appropriately trained staff

schedule work efficiently

report effectively

comply with company, legislative and regulatory requirements for water mitigation and restoration operations.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

range of actual or simulated work environments

clients with differing needs and expectations

industry documentation and relevant codes and standards.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

identify and respond to client requirements

analytical skills to:

analyse suitability of carpet for water extraction

classify soil and stains

select chemicals to suit carpet type

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

calculate measurements and costs

communicate clearly and concisely verbally and in writing

make psychrometric evaluations

negotiate alterations to plans

read and interpret directions and safety instructions, including:

work instructions

specifications

material safety data sheets (MSDS)

report recommendations

request advice or further information

respond to feedback

source, organise and record information

planning and organising skills to:

accurately estimate timeframes

schedule work efficiently

manage time

problem-solving and contingency management skills to reschedule work

skills to work safely when:

handling and disposing of chemicals and waste

identifying hazards and controlling risks

manual handling

Required knowledge

carpet characteristics, including:

carpet construction

carpet types

dying methods

features of fibres, piles and yarns

sub-flooring structures

underlay types

carpet restoration options, including:

carpet installation

cleaning equipment and chemicals, including low environmental-impact chemicals

pre-spotting and stain-removal methods

psychrometry evaluations

company management structure and procedures, including:

customer service standards

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

hazard and risk assessment

injury, dangerous occurrence and incident reporting

occupational health and safety (OHS) procedures

quality systems

reporting procedures

legislation, regulations, codes of practice and industry advisory standards that apply to own work practices

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment includes:

carpet-cleaning bonnets and hand bonnets

carpet-drying equipment, such as:

air movers

heating equipment dehumidifiers

carpet groomers

cloths, such as towelling

dehumidification equipment

drying charts

extraction tools

garbage bins

hygrometers

measuring equipment, such as jugs and cups

moisture detection equipment

mops

plastic coasters or polystyrene blocks

psychrometric calculators

psychrometric evaluation charts

safety signage

scrapers and spatulas

selected tools and hand tools

sponges

spray equipment

stair tools

trigger sprayers

waste recovery tank

wet vacuum systems, such as self-contained or vehicle-mounted.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses or goggles

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Risk management plan addresses risks and hazards, including:

allergic reactions to chemicals and equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined and restricted spaces

contaminated clothing, materials and equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded machinery and parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in extremes of temperature

work in unfamiliar, isolated or remote environments.

Legislative and company standards may include:

client specific contractual requirements

company policies and procedures, for:

dress and presentation requirements

emergency response and evacuation

using electronic devices

company service standards

documentation and information systems and processes

industry advisory standards and codes, such as:

building codes

dangerous goods codes

personnel practices and guidelines outlining work roles, responsibilities and delegations

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Information gathered during assessment of site is analysed. 
Judgements are made about cost efficiency of drying and restoration or replacement of carpet and underlay. 
Strategies are considered that address other materials and installed furniture and fittings. 
Report recommending cost-effective solution and highlighting limitations to achievable results is prepared and communicated to client. 
Advice is sought from client about steps that are required for authorising any work. 

Forms

Assessment Cover Sheet

CPPCCL3020A - Develop a plan to mitigate water damage and restore carpet
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCCL3020A - Develop a plan to mitigate water damage and restore carpet

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: