Assessor Resource

CPPCLO2005
Maintain glass surfaces

Assessment tool

Version 1.0
Issue Date: December 2018


This unit of competency specifies the outcomes required to maintain glass surfaces, including windows, in a range of workplace contexts.

The unit applies to individuals performing glass and window cleaning services, but may be applied to other custodial-cleaning roles. It includes the ability to assess the cleaning task, apply and follow workplace safety measures, and understand client requirements.

It applies to individuals who perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

Different states and territories may also have regulatory frameworks applicable to this unit or require a working at height licence. Users are advised to check for regulatory limitations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Identify job requirements.

1.1

Review work order and work area to identify glass surface cleaning requirements

1.2

Identify glass surface and soil type on surface.

1.3

Identify equipment and chemicals required.

1.4

Assess workplace hazards and work restrictions affecting completion of work order.

1.5

Communicate and clarify issues with supervisor, team member or client.

1.6

Refer to Safety Data Sheets (SDS) and follow safe work methods.

1.7

Position safety signage and barriers to control hazards.

2.

Maintain glass surface.

2.1

Select and use personal protective equipment (PPE).

2.2

Safely remove window coverings and fittings to permit access and prevent damage.

2.3

Select cleaning technique.

2.4

Select glass cleaning equipment and inspect prior to use to ensure safety.

2.5

Calculate and prepare chemicals following manufacturers’ instructions and job requirements.

2.6

Wipe glass surface and window edges to remove soil and waste in accordance with workplace hygiene standards.

3.

Tidy work site.

3.1

Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.

3.2

Replace window coverings and fittings.

4.

Complete task.

4.1

Safely clean equipment and PPE, as required by workplace standards

4.2

Check equipment for damage and wear before storing.

4.3

Safely store equipment, chemicals, and PPE to allow ready-to-use access.

4.4

Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.

4.5

Complete workplace cleaning schedule.

A person must demonstrate the ability to:

select and use glass cleaning maintenance equipment and cleaning agents; and

to clean, using a different technique in each instance:

one internal glass surface with dry soiling;

one internal glass surface with wet soiling;

one external glass surface with dry soiling; and

one external glass surface with wet soling.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

understanding, clarifying, and following supervisor or client instructions;

safely using glass surface cleaning equipment and preparing and using cleaning agents;

disposing of collected soil and waste; and

using efficient cleaning methods

A person demonstrating competency in this unit must identify:

standard glass surfaces; including float glass, toughened, and non-toughened glass

the main types of wet and dry soiling and effects on glass surfaces

glass surface cleaning techniques and industry standard equipment including;

pre-spraying, scraping, spot cleaning, squeegeeing and wiping

buckets, chamois cloths, lamb’s wool applicator, lint-free cloths, microfibre products, cobwebber, ladders, extension pole, glass scraper and hose

cleaning solutions for glass; glass cleaners, solvent cleaners and surfactants.

workplace requirements for undertaking all aspects of maintain glass surfaces including:

key workplace health and safety, hygiene and environmental regulations

use of safety data sheet (SDS) and selection, care and use of PPE

safe handling and usage of cleaning equipment and cleaning agents

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:

the use of industry-standard equipment such as, glass cleaning agents, ladders, pressure hoses, dry and wet lint free cloths, lint free towels, microfibre clothes and squeegees.

performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and

following standard and authorised work practices, safety requirements and environmental constraints.

Assessors are responsible for ensuring that candidates have access to:

appropriate documents, materials, tools equipment and personal protective equipment currently used in industry;

legislation and regulations; and

workplace policies and procedures.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Identify job requirements.

1.1

Review work order and work area to identify glass surface cleaning requirements

1.2

Identify glass surface and soil type on surface.

1.3

Identify equipment and chemicals required.

1.4

Assess workplace hazards and work restrictions affecting completion of work order.

1.5

Communicate and clarify issues with supervisor, team member or client.

1.6

Refer to Safety Data Sheets (SDS) and follow safe work methods.

1.7

Position safety signage and barriers to control hazards.

2.

Maintain glass surface.

2.1

Select and use personal protective equipment (PPE).

2.2

Safely remove window coverings and fittings to permit access and prevent damage.

2.3

Select cleaning technique.

2.4

Select glass cleaning equipment and inspect prior to use to ensure safety.

2.5

Calculate and prepare chemicals following manufacturers’ instructions and job requirements.

2.6

Wipe glass surface and window edges to remove soil and waste in accordance with workplace hygiene standards.

3.

Tidy work site.

3.1

Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.

3.2

Replace window coverings and fittings.

4.

Complete task.

4.1

Safely clean equipment and PPE, as required by workplace standards

4.2

Check equipment for damage and wear before storing.

4.3

Safely store equipment, chemicals, and PPE to allow ready-to-use access.

4.4

Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.

4.5

Complete workplace cleaning schedule.

Not Applicable

A person must demonstrate the ability to:

select and use glass cleaning maintenance equipment and cleaning agents; and

to clean, using a different technique in each instance:

one internal glass surface with dry soiling;

one internal glass surface with wet soiling;

one external glass surface with dry soiling; and

one external glass surface with wet soling.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

understanding, clarifying, and following supervisor or client instructions;

safely using glass surface cleaning equipment and preparing and using cleaning agents;

disposing of collected soil and waste; and

using efficient cleaning methods

A person demonstrating competency in this unit must identify:

standard glass surfaces; including float glass, toughened, and non-toughened glass

the main types of wet and dry soiling and effects on glass surfaces

glass surface cleaning techniques and industry standard equipment including;

pre-spraying, scraping, spot cleaning, squeegeeing and wiping

buckets, chamois cloths, lamb’s wool applicator, lint-free cloths, microfibre products, cobwebber, ladders, extension pole, glass scraper and hose

cleaning solutions for glass; glass cleaners, solvent cleaners and surfactants.

workplace requirements for undertaking all aspects of maintain glass surfaces including:

key workplace health and safety, hygiene and environmental regulations

use of safety data sheet (SDS) and selection, care and use of PPE

safe handling and usage of cleaning equipment and cleaning agents

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:

the use of industry-standard equipment such as, glass cleaning agents, ladders, pressure hoses, dry and wet lint free cloths, lint free towels, microfibre clothes and squeegees.

performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and

following standard and authorised work practices, safety requirements and environmental constraints.

Assessors are responsible for ensuring that candidates have access to:

appropriate documents, materials, tools equipment and personal protective equipment currently used in industry;

legislation and regulations; and

workplace policies and procedures.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review work order and work area to identify glass surface cleaning requirements 
Identify glass surface and soil type on surface. 
Identify equipment and chemicals required. 
Assess workplace hazards and work restrictions affecting completion of work order. 
Communicate and clarify issues with supervisor, team member or client. 
Refer to Safety Data Sheets (SDS) and follow safe work methods. 
Position safety signage and barriers to control hazards. 
Select and use personal protective equipment (PPE). 
Safely remove window coverings and fittings to permit access and prevent damage. 
Select cleaning technique. 
Select glass cleaning equipment and inspect prior to use to ensure safety. 
Calculate and prepare chemicals following manufacturers’ instructions and job requirements. 
Wipe glass surface and window edges to remove soil and waste in accordance with workplace hygiene standards. 
Tidy work area and dispose of collected soil and waste in accordance with environmental requirements. 
Replace window coverings and fittings. 
Safely clean equipment and PPE, as required by workplace standards 
Check equipment for damage and wear before storing. 
Safely store equipment, chemicals, and PPE to allow ready-to-use access. 
Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor. 
Complete workplace cleaning schedule. 

Forms

Assessment Cover Sheet

CPPCLO2005 - Maintain glass surfaces
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPCLO2005 - Maintain glass surfaces

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: