Assessor Resource

CPPCLO2011
Maintain ceiling surfaces and fittings

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency specifies the outcomes required to maintain ceiling surfaces and fittings in a range of workplace contexts.

This unit applies to individuals who perform ceiling cleaning tasks. It includes the ability to assess the cleaning task, identify safety procedures, particularly height assessments.

This unit applies to individuals with the ability to follow effectively company policies and procedures and to safely perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

Different states and territories may also have regulatory frameworks applicable to this unit or require a working at height licence. Users are advised to check for regulatory limitations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Identify job requirements.

1.1

Review work order and assess work area to identify cleaning requirements for ceiling surfaces and fittings.

1.2

Identify ceiling surfaces and fittings and soil types on surfaces.

1.3

Identify equipment and chemicals required.

1.4

Assess workplace hazards and work restrictions affecting completion of work order.

1.5

Communicate and clarify issues with supervisor, team member or client.

1.6

Refer to Safety Data Sheets (SDS) and follow safe work methods.

1.7

Position safety signage and barriers to control hazards.

2.

Maintain ceiling surfaces and fittings.

2.1

Select, check, and use personal protective equipment (PPE).

2.2

Safely move furniture and fittings that impede cleaning operation.

2.3

Cover floor, furniture, and equipment with drop sheets.

2.4

Select cleaning technique.

2.5

Select equipment, including ladder and or step stool and check for correct operation and safe use.

2.6

Calculate and prepare chemicals following manufacturers’ instructions and job requirements.

2.7

Clean ceiling and fittings attached to ceiling in accordance with workplace procedures.

2.8

Vacuum difficult-to-reach areas.

3.

Tidy work site.

3.1

Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.

3.2

Remove drop sheets from furniture and equipment.

3.3

Safely replace furniture and fittings.

4.

Complete tasks.

4.1

Safely clean equipment and PPE, as required by workplace standards.

4.2

Clean equipment and check for damage and wear before storing.

4.3

Safely store equipment, chemicals, and PPE to allow ready-to-use access.

4.4

Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.

4.5

Complete workplace cleaning schedule.

A person must demonstrate the ability to:

select and use cleaning maintenance equipment and cleaning agents to clean; and

two different types of ceiling surfaces, including:

one plaster ceiling; and

one tiled ceiling.

two different types of fittings, including:

light fittings and fans;

vents or grills; and

decorative ceiling features such as; ceiling roses, cornicing and edging or exposed wooden beams.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

understanding, clarifying, and following supervisor or client instructions;

safely using ceiling surfaces and fittings cleaning equipment and preparing and using cleaning agents;

disposing of collected soil and waste; and

using efficient cleaning methods

A person demonstrating competency in this unit must identify:

standard ceiling surfaces; including plaster, concrete, mineral fibre tiles, panelling and wooden plank ceilings

different types of ceiling fittings; including lights, fans, vents, grills, and cameras, decorative plaster features or exposed wooden or metal beams

common soil and stain types found on ceilings and ceiling fittings and effects; including dust, cobwebs, grease, condensation and water based stains

cleaning techniques and equipment for ceiling surfaces and fittings including:

dusting, vacuuming, washing, rinsing, stain removal and polishing

ladders, footstools, vacuum cleaners and extended fittings, extended squeegee, sponges and soft dusting cloths

cleaning agents; soap solutions for ceilings, stain removal agents, polishing fluid or spray

manufacturers’ instructions for mixing and using cleaning agents

workplace requirements for undertaking all aspects of maintaining ceiling surfaces and fittings:

key workplace health and safety, hygiene and environmental regulations

workplace regulations and procedures for working at heights

use of safety data sheets (SDS) and selection, care and use of PPE

safe handling of equipment and cleaning agents

safe usage of stain removal cleaning agents

manual handling techniques for moving ladders, furniture and fittings and installing covers

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, inspecting and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:

the use of industry-standard equipment such as, ladders, footstools, rubber gloves, pressure hoses, long-handle cleaner, long-handle duster, extended squeegee, cloths and cleaning agents.

performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and

following standard and authorised work practices, safety requirements and environmental constraints.

Assessors are responsible for ensuring that candidates have access to:

appropriate documents, materials, tools equipment and personal protective equipment currently used in industry;

legislation and regulations; and

workplace policies and procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Identify job requirements.

1.1

Review work order and assess work area to identify cleaning requirements for ceiling surfaces and fittings.

1.2

Identify ceiling surfaces and fittings and soil types on surfaces.

1.3

Identify equipment and chemicals required.

1.4

Assess workplace hazards and work restrictions affecting completion of work order.

1.5

Communicate and clarify issues with supervisor, team member or client.

1.6

Refer to Safety Data Sheets (SDS) and follow safe work methods.

1.7

Position safety signage and barriers to control hazards.

2.

Maintain ceiling surfaces and fittings.

2.1

Select, check, and use personal protective equipment (PPE).

2.2

Safely move furniture and fittings that impede cleaning operation.

2.3

Cover floor, furniture, and equipment with drop sheets.

2.4

Select cleaning technique.

2.5

Select equipment, including ladder and or step stool and check for correct operation and safe use.

2.6

Calculate and prepare chemicals following manufacturers’ instructions and job requirements.

2.7

Clean ceiling and fittings attached to ceiling in accordance with workplace procedures.

2.8

Vacuum difficult-to-reach areas.

3.

Tidy work site.

3.1

Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.

3.2

Remove drop sheets from furniture and equipment.

3.3

Safely replace furniture and fittings.

4.

Complete tasks.

4.1

Safely clean equipment and PPE, as required by workplace standards.

4.2

Clean equipment and check for damage and wear before storing.

4.3

Safely store equipment, chemicals, and PPE to allow ready-to-use access.

4.4

Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.

4.5

Complete workplace cleaning schedule.

Not Applicable

A person must demonstrate the ability to:

select and use cleaning maintenance equipment and cleaning agents to clean; and

two different types of ceiling surfaces, including:

one plaster ceiling; and

one tiled ceiling.

two different types of fittings, including:

light fittings and fans;

vents or grills; and

decorative ceiling features such as; ceiling roses, cornicing and edging or exposed wooden beams.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

understanding, clarifying, and following supervisor or client instructions;

safely using ceiling surfaces and fittings cleaning equipment and preparing and using cleaning agents;

disposing of collected soil and waste; and

using efficient cleaning methods

A person demonstrating competency in this unit must identify:

standard ceiling surfaces; including plaster, concrete, mineral fibre tiles, panelling and wooden plank ceilings

different types of ceiling fittings; including lights, fans, vents, grills, and cameras, decorative plaster features or exposed wooden or metal beams

common soil and stain types found on ceilings and ceiling fittings and effects; including dust, cobwebs, grease, condensation and water based stains

cleaning techniques and equipment for ceiling surfaces and fittings including:

dusting, vacuuming, washing, rinsing, stain removal and polishing

ladders, footstools, vacuum cleaners and extended fittings, extended squeegee, sponges and soft dusting cloths

cleaning agents; soap solutions for ceilings, stain removal agents, polishing fluid or spray

manufacturers’ instructions for mixing and using cleaning agents

workplace requirements for undertaking all aspects of maintaining ceiling surfaces and fittings:

key workplace health and safety, hygiene and environmental regulations

workplace regulations and procedures for working at heights

use of safety data sheets (SDS) and selection, care and use of PPE

safe handling of equipment and cleaning agents

safe usage of stain removal cleaning agents

manual handling techniques for moving ladders, furniture and fittings and installing covers

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, inspecting and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:

the use of industry-standard equipment such as, ladders, footstools, rubber gloves, pressure hoses, long-handle cleaner, long-handle duster, extended squeegee, cloths and cleaning agents.

performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and

following standard and authorised work practices, safety requirements and environmental constraints.

Assessors are responsible for ensuring that candidates have access to:

appropriate documents, materials, tools equipment and personal protective equipment currently used in industry;

legislation and regulations; and

workplace policies and procedures.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review work order and assess work area to identify cleaning requirements for ceiling surfaces and fittings. 
Identify ceiling surfaces and fittings and soil types on surfaces. 
Identify equipment and chemicals required. 
Assess workplace hazards and work restrictions affecting completion of work order. 
Communicate and clarify issues with supervisor, team member or client. 
Refer to Safety Data Sheets (SDS) and follow safe work methods. 
Position safety signage and barriers to control hazards. 
Select, check, and use personal protective equipment (PPE). 
Safely move furniture and fittings that impede cleaning operation. 
Cover floor, furniture, and equipment with drop sheets. 
Select cleaning technique. 
Select equipment, including ladder and or step stool and check for correct operation and safe use. 
Calculate and prepare chemicals following manufacturers’ instructions and job requirements. 
Clean ceiling and fittings attached to ceiling in accordance with workplace procedures. 
Vacuum difficult-to-reach areas. 
Tidy work area and dispose of collected soil and waste in accordance with environmental requirements. 
Remove drop sheets from furniture and equipment. 
Safely replace furniture and fittings. 
Safely clean equipment and PPE, as required by workplace standards. 
Clean equipment and check for damage and wear before storing. 
Safely store equipment, chemicals, and PPE to allow ready-to-use access. 
Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor. 
Complete workplace cleaning schedule. 

Forms

Assessment Cover Sheet

CPPCLO2011 - Maintain ceiling surfaces and fittings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCLO2011 - Maintain ceiling surfaces and fittings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: