Assessor Resource

CPPCLO3030
Develop a plan to mitigate water damage and restore carpets

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency specifies the outcomes required to inspect water damaged sites, identify the cause of damage, and develop a plan to manage the water damage mitigation and carpet restoration process. Communicating effectively with the client or insurer to clarify their needs and expectations is central to the process. The unit includes working with the owner or manager of the premises and insurance company to plan and resource the project and select the most cost-effective and appropriate restoration techniques.

The unit supports carpet cleaners who work alone or in teams. It applies in a range of commercial and residential work sites.

No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Access and prepare site for inspection.

1.1.

Client and insurance company contact details are obtained and confirmed, reporting requirements are determined, and approval to access and inspect site is gained.

1.2.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.

1.3.

Health and safety requirements for site and type of work to be undertaken are identified and applied to planning.

1.4.

Insurance arrangements are confirmed and insurance excess payment is collected according to company policy.

1.5.

Site is secured and immediate physical hazards are addressed prior to proceeding with assessment.

1.6.

Equipment required to conduct site assessment is selected and prepared.

1.7.

Personal protective equipment (PPE) is sourced and used according to manufacturer specifications and industry standards.

2.

Assess water damage.

2.1.

Existing inundation of water is identified and water entry is isolated or stopped as required.

2.2.

Investigations and discussions are held with client to identify source and type of water.

2.3.

Extent of damage to carpet, underlay and sub-floor is assessed using selected techniques, and is documented.

2.4.

Factors affecting mitigation and restoration are analysed and documented.

2.5.

Other building materials and installations are checked for water damage using penetrative and non-penetrative measuring devices to determine degree of moisture and results are documented.

2.6.

Photographic evidence of site damage is recorded according to company procedures.

2.7.

Site measurements are documented to assist in calculating repair costs and determining techniques to be used to assist mitigation and restoration.

3.

Develop and document plan.

3.1.

Information gathered during site assessment is analysed to determine potential for drying and restoring carpet or replacing carpet and underlay.

3.2.

Strategies to protect or restore other building materials and installations are analysed and documented.

3.3.

Risk management plan outlining cost-effective solutions for managing and mitigating water damage is developed and documented according to legislative and company procedures.

3.4.

Timeline for conducting mitigation and restoration work is negotiated with owner or manager and insurer of premises.

3.5.

Formal agreement to proceed with work is secured and documentation, including acceptance of quotation, is completed according to standard company procedures.

4.

Clean and safety check equipment, and store equipment and chemicals.

4.1.

Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.

4.2.

Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also assess two different sites with water damaged carpet and develop and document a plan to mitigate the water damage, including a cost analysis to undertake works. The plan must include all associated costs of works to be undertaken, an assessment of the risks and hazards to be managed before commencing work, and timelines to complete the work.

In doing the above work, the person must:

communicate with clients to obtain required information and arrange site access

assess and protect the above sites against the following immediate physical hazards:

continuing water inundation

electrical dangers

identify the source of water damage from the following common occurrences:

blocked drains

burst pipes

overflow of sinks and baths

river and stream overflows

storm damage

identify the type of water damage from the following:

black water

clear water

grey water

assess extent of water damage using five of the following different techniques:

corner inspection

blue lights

high intensity inspection lights

hygrometers

moisture meters

moisture sensors or probes

psychometric evaluation

thermal imaging

thermometers

visual inspection

comply with company, legislative and regulatory requirements for water mitigation and restoration operations.

A person demonstrating competency in this unit must demonstrate knowledge of:

range of methods and equipment used to assess water damage, and their application and limitations

carpet characteristics, including:

carpet construction

carpet types

dying methods

features of fibres, piles and yarns

sub-flooring structures

underlay types

carpet restoration options, including:

carpet removal and reinstallation

pre-spotting and stain-removal methods

key requirements of legislation, regulations, codes of practice and industry advisory standards relating to restoring carpets, including AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

processes and techniques for confirming the presence of black, clean and grey water.

The following must be present and available to learners during assessment activities:

equipment:

as listed in the range of conditions

personal protective equipment (PPE) as listed in the range of conditions

contingencies:

water entering site may need to be isolated or stopped to make site safe

specifications:

AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

company documentation relating to developing plans to mitigate water damage and restore carpets

clients with differing needs and expectations

physical conditions:

actual or simulated work environments

relationships with team members and supervisor:

work may be conducted alone or as part of a team

relationship with client:

confirm requirements

liaise with client and insurers.

Timeframe:

as specified by the task.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Access and prepare site for inspection.

1.1.

Client and insurance company contact details are obtained and confirmed, reporting requirements are determined, and approval to access and inspect site is gained.

1.2.

Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.

1.3.

Health and safety requirements for site and type of work to be undertaken are identified and applied to planning.

1.4.

Insurance arrangements are confirmed and insurance excess payment is collected according to company policy.

1.5.

Site is secured and immediate physical hazards are addressed prior to proceeding with assessment.

1.6.

Equipment required to conduct site assessment is selected and prepared.

1.7.

Personal protective equipment (PPE) is sourced and used according to manufacturer specifications and industry standards.

2.

Assess water damage.

2.1.

Existing inundation of water is identified and water entry is isolated or stopped as required.

2.2.

Investigations and discussions are held with client to identify source and type of water.

2.3.

Extent of damage to carpet, underlay and sub-floor is assessed using selected techniques, and is documented.

2.4.

Factors affecting mitigation and restoration are analysed and documented.

2.5.

Other building materials and installations are checked for water damage using penetrative and non-penetrative measuring devices to determine degree of moisture and results are documented.

2.6.

Photographic evidence of site damage is recorded according to company procedures.

2.7.

Site measurements are documented to assist in calculating repair costs and determining techniques to be used to assist mitigation and restoration.

3.

Develop and document plan.

3.1.

Information gathered during site assessment is analysed to determine potential for drying and restoring carpet or replacing carpet and underlay.

3.2.

Strategies to protect or restore other building materials and installations are analysed and documented.

3.3.

Risk management plan outlining cost-effective solutions for managing and mitigating water damage is developed and documented according to legislative and company procedures.

3.4.

Timeline for conducting mitigation and restoration work is negotiated with owner or manager and insurer of premises.

3.5.

Formal agreement to proceed with work is secured and documentation, including acceptance of quotation, is completed according to standard company procedures.

4.

Clean and safety check equipment, and store equipment and chemicals.

4.1.

Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.

4.2.

Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Hazards that must be assessed include:

biological and environmental contaminants

chemical exposure via absorption, ingestion and inhalation

chemical reactivity

dust and fibre particulates

electrical

environmental allergens

explosions

fatigue

fire

manual handling

noise

poor ventilation

slips, trips and falls

syringes and sharps

working in confined spaces.

Health and safety requirements must include:

access to communication devices when working alone

compliance with Safe Work Australia regulations and guidelines

electrical equipment test and tag compliance

emergency response procedures

environmental controls

hazard signs and barricades

health and safety induction and refresher training

manual handling techniques

processes for safely dispensing chemicals

risk assessment procedures, including:

hazardous chemicals register

hierarchy of control

job safety analyses (JSA) for low-risk situations

safe work method statements (SWMS) for high-risk situations

incident reporting

SDS

selection and use of required PPE

storage and maintenance of equipment according to manufacturer specifications

use of first aid according to SDS information.

Equipment must include:

digital camera

moisture measuring devices.

Personal protective equipment must include at least two of the following:

eye protection

gloves

high visibility vests

protective clothing

respirators

safety shoes

tongs

wet-work clothing.

Type of water must include at least one of the following:

black water

clear water

grey water.

Techniques must include at least five of the following:

corner inspection

blue lights

high intensity inspection lights

hygrometers

moisture meters

moisture sensors or probes

psychometric evaluation

thermal imaging

thermometers

visual inspection.

Factors affecting mitigation and restoration must include:

method of carpet construction

condition of carpet

type and condition of underlay

method of installation

condition of smooth edge

type and condition of sub-floor.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also assess two different sites with water damaged carpet and develop and document a plan to mitigate the water damage, including a cost analysis to undertake works. The plan must include all associated costs of works to be undertaken, an assessment of the risks and hazards to be managed before commencing work, and timelines to complete the work.

In doing the above work, the person must:

communicate with clients to obtain required information and arrange site access

assess and protect the above sites against the following immediate physical hazards:

continuing water inundation

electrical dangers

identify the source of water damage from the following common occurrences:

blocked drains

burst pipes

overflow of sinks and baths

river and stream overflows

storm damage

identify the type of water damage from the following:

black water

clear water

grey water

assess extent of water damage using five of the following different techniques:

corner inspection

blue lights

high intensity inspection lights

hygrometers

moisture meters

moisture sensors or probes

psychometric evaluation

thermal imaging

thermometers

visual inspection

comply with company, legislative and regulatory requirements for water mitigation and restoration operations.

A person demonstrating competency in this unit must demonstrate knowledge of:

range of methods and equipment used to assess water damage, and their application and limitations

carpet characteristics, including:

carpet construction

carpet types

dying methods

features of fibres, piles and yarns

sub-flooring structures

underlay types

carpet restoration options, including:

carpet removal and reinstallation

pre-spotting and stain-removal methods

key requirements of legislation, regulations, codes of practice and industry advisory standards relating to restoring carpets, including AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

processes and techniques for confirming the presence of black, clean and grey water.

The following must be present and available to learners during assessment activities:

equipment:

as listed in the range of conditions

personal protective equipment (PPE) as listed in the range of conditions

contingencies:

water entering site may need to be isolated or stopped to make site safe

specifications:

AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

company documentation relating to developing plans to mitigate water damage and restore carpets

clients with differing needs and expectations

physical conditions:

actual or simulated work environments

relationships with team members and supervisor:

work may be conducted alone or as part of a team

relationship with client:

confirm requirements

liaise with client and insurers.

Timeframe:

as specified by the task.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Client and insurance company contact details are obtained and confirmed, reporting requirements are determined, and approval to access and inspect site is gained. 
Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements. 
Health and safety requirements for site and type of work to be undertaken are identified and applied to planning. 
Insurance arrangements are confirmed and insurance excess payment is collected according to company policy. 
Site is secured and immediate physical hazards are addressed prior to proceeding with assessment. 
Equipment required to conduct site assessment is selected and prepared. 
Personal protective equipment (PPE) is sourced and used according to manufacturer specifications and industry standards. 
Existing inundation of water is identified and water entry is isolated or stopped as required. 
Investigations and discussions are held with client to identify source and type of water. 
Extent of damage to carpet, underlay and sub-floor is assessed using selected techniques, and is documented. 
Factors affecting mitigation and restoration are analysed and documented. 
Other building materials and installations are checked for water damage using penetrative and non-penetrative measuring devices to determine degree of moisture and results are documented. 
Photographic evidence of site damage is recorded according to company procedures. 
Site measurements are documented to assist in calculating repair costs and determining techniques to be used to assist mitigation and restoration. 
Information gathered during site assessment is analysed to determine potential for drying and restoring carpet or replacing carpet and underlay. 
Strategies to protect or restore other building materials and installations are analysed and documented. 
Risk management plan outlining cost-effective solutions for managing and mitigating water damage is developed and documented according to legislative and company procedures. 
Timeline for conducting mitigation and restoration work is negotiated with owner or manager and insurer of premises. 
Formal agreement to proceed with work is secured and documentation, including acceptance of quotation, is completed according to standard company procedures. 
Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements. 
Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements. 

Forms

Assessment Cover Sheet

CPPCLO3030 - Develop a plan to mitigate water damage and restore carpets
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPCLO3030 - Develop a plan to mitigate water damage and restore carpets

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: