Assessor Resource

CPPCLO3044A
Clean using steam sanitising techniques

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency supports individuals working in the cleaning industry as an employee or a self-employed business owner.

The individual operates within the scope of their defined roles and responsibilities and typically works autonomously.

Commercial steam-cleaning techniques can be applied to a range of hard surfaces, fabrics and upholstery, commercial ovens, cooking equipment, glass and stainless steel. The cleaning may take place in a residential or commercial setting. The technique of using high temperature dry vapour steam provides a sanitising effect that has application in hospitals, aged care facilities and food preparation areas.

This unit of competency specifies the outcomes required to use high temperature commercial steam-cleaning equipment and processes effectively. The unit requires the ability to analyse the capacity of steam-cleaning processes, communicate the benefits to client, and use the technology to achieve the required standard of cleaning.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing practical demonstration of cleaning using high-temperature, low-vapour, steam-cleaning techniques in either a simulated, commercial or residential setting.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

communicate effectively with clients to communicate benefits of steam-cleaning techniques, elicit required information, and negotiate access to site

use effective analytical skills to determine site risks

clean to the required standard using steam-cleaning equipment on both horizontal and vertical surfaces.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

range of actual or simulated work environments

clients with differing needs and expectations

suitable equipment

PPE

equipment operating manuals and MSDS

industry documentation and relevant codes and standards.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

identify client expectations

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

read and record measurements

read and interpret directions and safety instructions, including:

detergent labels

equipment manuals and specifications

material safety data sheets (MSDS)

request advice or further information

seek, receive and respond to feedback

source, organise and record information

planning and organising skills to:

accurately estimate timeframes

use efficient cleaning techniques

problem-solving skills to manage contingencies

skills to work safely when:

identifying hazards and controlling risks

manual handling

using high-temperature steam

self-management skills to work alone and in a team

Required knowledge

company management structure and procedures, including:

biological and viral control

client service standards

emergency response and evacuation procedures

environmental protection procedures

hazard and risk assessment techniques

injury, dangerous occurrence and incident reporting

OHS procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to cleaning using steam-sanitising techniques, including OHS legislation

routes of entry and potential symptoms of exposure to chemicals

safe work practices for using equipment, including personal protective equipment (PPE)

steam sanitising techniques, including:

benefits and characteristics of high temperature, vapour, steam-cleaning products and techniques

characteristics of surfaces and fabrics

environmental benefits of steam cleaning, sanitising and low-water usage cleaning

types of yarns, fibres and piles used in carpet and upholstery construction and their characteristics

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Applications of high temperature and low vapour steam-cleaning techniques may suit:

fabrics and upholstery, including blinds and curtains

linoleum

ovens and other cooking equipment

porcelain

removal of:

chewing gum

mould from spas and swimming pool surrounds

wax build-up on floors

sanitising mattresses

stainless steel, stone and other hard surfaces

tiles and grout

windows and glass

wooden surfaces (low-temperature and low-moisture only)

cleaning in:

commercial and high use premises, including:

aged care facilities

hospitality venues

hospitals

supermarkets

private residences.

Benefits of high-temperature and low-vapour steam cleaning include:

deodorising

effective cleaning

efficiency and time effectiveness

environmentally responsible cleaning resulting from reduced water usage and no exposure to chemicals

fast drying due to use of dry vapour

lower costs resulting from lowered water, electricity and chemical use

sanitising effect that kills bacteria, dust mites and bed bugs.

Company procedures may include:

client-specific contractual requirements

documentation and information systems and processes

legal and organisational policy or guidelines

legislation relevant to the operation

organisational service standards

personnel practices and guidelines outlining work roles, responsibilities and delegations

using electronic job scheduling and communication devices.

Steam-cleaning equipment includes:

steam-cleaning machines of varying sizes and with differing bar pressures, such as 4.5 bars, 6 bars, 8 bars and 10 bars

attachments for various cleaning purposes and surfaces, including:

brushes:

brass

nylon

stainless steel

nozzles

squeegees

steam lances.

Risks and hazards may include:

allergic reactions to chemicals or equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined or restricted spaces

contaminated clothing, materials or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

temperature extremes

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

work in unfamiliar isolated or remote environments.

Cleaning techniques include:

adjusting steam volume to meet needs, including starting task with lower volume and increasing as required

cleaning inside fittings with steam prior to fitting onto handpiece to remove grit and grime

cleaning small area on hard surfaces with steam and immediately vacuuming or mopping residue before surface dries

selecting accessory or fitting to machine appropriate for task

selecting temperature for surface, with consideration given to fabrics being cleaned according to manufacturer instructions and only on low temperature

starting with smaller attachments and working up to larger attachments

using correct temperature to steam clean protein-based stains that may set on fabrics if temperature is too high

using light detergent pre-mist for heavier stains

working from the outside to the inside of horizontal surfaces

working from the top to the bottom of vertical surfaces.

Work is planned to ensure:

sufficient towels and cloths for mopping and cleaning up

cleaning in sequence using one accessory or attachment to maximise use of time

tasks are sequential to ensure efficiency, particularly when a range of surfaces is to be steam cleaned.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Technical capacity of high temperature steam-cleaning techniques is assessed and described to client. 
Applications suitable for high temperature and low vapour steam cleaning are assessed and described to client. 
Benefits and suitable application for techniques are identified and communicated to client. 

Forms

Assessment Cover Sheet

CPPCLO3044A - Clean using steam sanitising techniques
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPCLO3044A - Clean using steam sanitising techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: