List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Plan and prepare for cleaning team induction. | 1.1. | Information relating to work site cleaning requirements is obtained and analysed, and items relevant to cleaning team are noted for inclusion in induction. |
| 1.2. | Arrangements for induction tour are negotiated and confirmed with client and induction session is scheduled according to workplace requirements. |
| 1.3. | Communication strategies that meet the needs of team members are identified for use in induction activities. |
| 1.4. | Presentation, demonstrations and induction tour are planned, and personal notes and induction documentation for cleaning team are prepared. |
| | 1.5. | Cleaning team is notified of scheduled induction presentation and work site tour. |
2. | Present induction information. | 2.1. | Cleaning team members are introduced and roles and responsibilities are outlined. |
| 2.2. | Client business activity, work site location, and cleaning requirements are explained to cleaning team. |
| 2.3. | Documentation relating to cleaning task details is distributed and explained. |
3. | Conduct work site induction tour. | 3.1. | Work site access and security details are explained and cleaning team members are introduced to relevant site personnel. |
| | 3.2. | Work site areas are identified, cleaning techniques specific to each area are demonstrated, and coaching is provided to team members as required. |
| | 3.3 | Work site health, safety and environmental requirements and emergency procedures are identified and explained. |
| | 3.4. | Questions from cleaning team members are invited and addressed throughout induction tour and demonstrations. |
| | 3.5. | Cleaning team members’ understanding of client and work site requirements is confirmed and further explanation, demonstrations and coaching are provided as required. |
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also:
conduct an induction presentation and tour at a work site for a cleaning team consisting of a minimum of three members
document the above induction presentation
interpret client, legislative and workplace requirements and apply to induction presentation and documentation.
The above induction presentation must involve the following four different areas to be cleaned:
wet area
food service area
general office area
public area.
A person demonstrating competency in this unit must demonstrate knowledge of:
cleaning techniques, and associated equipment and materials, suitable for different types of areas within work sites
communication and presentation techniques for presenting induction information to team members
information required in order to assess cleaning contract requirements and include required information in induction, including:
client service level agreement
health, safety and environmental protection legislation
workplace policies and procedures, including sustainability policies
work site information, including:
access and security arrangements
numbers and types of areas to be cleaned
storage areas for cleaning supplies
client requirements relating to cleaning schedules and tasks for different types of areas within work sites
safe handling and operating procedures for cleaning equipment and materials, including cleaning chemicals.
The following must be present and available to learners during assessment activities:
equipment:
cleaning equipment for demonstrating techniques
materials:
cleaning materials for demonstrating techniques
specifications:
client service level agreement
physical conditions:
cleaning team with a minimum of three members
work site with a minimum of four areas to be cleaned
relationships with team members and supervisor:
supervisory responsibility for a small team
relationship with client:
client consultation required.
Timeframe:
as specified by the task.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.