Assessor Resource
CPPCMN4006A
Facilitate effective workplace relationships
Assessment tool
Version 1.0
Issue Date: April 2024
This unit of competency supports individuals with significant team-leading responsibilities but without managerial or supervisory responsibilities. Performance would usually be carried out under routine managerial supervision, within company guidelines.
This unit of competency specifies the outcomes required to establish and maintain effective workplace relationships within a work group. It covers communicating workplace expectations and legislative requirements to work group members, as well as managing workplace conflict.
The unit requires high-level communication skills to ensure that opportunities for staff development are encouraged and provided. Internal workplace relationships are required to be monitored and evaluated on a regular basis in order to ensure effectiveness. The skills and knowledge of this unit are required by work group leaders in order to facilitate workplace relationships that contribute to effective workplace arrangements and delivery of customer service strategies to clients.
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