Assessor Resource

CPPDSM3011
Monitor building facilities

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency specifies the outcomes required to monitor building facilities to ensure that maintenance and service problems are identified and resolved, or reported where necessary. It requires the ability to identify and arrange necessary maintenance and service work and to check the results against work orders.

The unit supports workers in the property industry who are required to monitor building facilities. It applies to real estate agents, property managers, strata managers and facility managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify maintenance and service requirements.

1.1.

Maintenance and service requirements of building facilities are specified and confirmed against work order.

1.2.

Work practices and timelines are confirmed.

1.3.

Site access and specific site requirements are verified and appropriate arrangements are made.

1.4.

Communication channels and processes are confirmed.

2.

Monitor building facilities.

2.1.

Building facilities are monitored against work order to ensure that designated maintenance and service tasks are completed within required timeframes.

2.2.

Maintenance and service requirements are identified and noted according to work health and safety (WHS) and organisational requirements.

2.3.

Notified breaches of building controls are reported.

2.4.

Interpersonal techniques are used to discuss issues or concerns.

2.5.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Arrange for routine maintenance and service.

3.1.

Routine maintenance and service to building facilities are arranged.

3.2.

Notification of completed maintenance and service is confirmed on receipt.

3.3.

Accredited contractor inspections are arranged to confirm maintenance or service has been effectively carried out according to work order.

3.4.

Business equipment and technology are used to maintain relevant documentation.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also monitor building facilities to ensure that maintenance and service problems are identified and resolved, or reported where necessary.

The person must demonstrate this performance by identifying and arranging themaintenance and service requirements for two different buildings, and monitoring these arrangements to ensure that designated maintenance and service tasks are completed within required timeframes.

In doing the above, the person must:

verify maintenance and service requirements for building facilities against work order and consult with relevant people to arrange access to building facilities

monitor building facilities to ensure completion of designated maintenance and servicetasks within required timeframes

arrange accredited contractor inspection

use business equipment and technology to maintain associated documentation.

A person demonstrating competency in this unit must demonstrate knowledge of:

building facilities’ maintenance and service requirements

common hazards to public and personal safety associated with particular types of maintenance work in buildings

key features of property contracts and administrative requirements

key requirements of federal, state or territory legislation, codes, standards and local government regulations relating to monitoring building facilities, including:

building and construction

property leasing and management

work health and safety (WHS)

limitations of own work role, responsibilities and professional abilities

points of contact with emergency service agencies.

The following must be present and available to learners during assessment activities:

equipment:

computer system to access online information concerning maintenance and service requirements for building facilities

specifications:

building facilities’ service and maintenance requirements and/or work order

procedures for building function checks

relevant legislation, codes, standards and local government regulations relating to workplace safety in the property industry

relationship with team members and supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify maintenance and service requirements.

1.1.

Maintenance and service requirements of building facilities are specified and confirmed against work order.

1.2.

Work practices and timelines are confirmed.

1.3.

Site access and specific site requirements are verified and appropriate arrangements are made.

1.4.

Communication channels and processes are confirmed.

2.

Monitor building facilities.

2.1.

Building facilities are monitored against work order to ensure that designated maintenance and service tasks are completed within required timeframes.

2.2.

Maintenance and service requirements are identified and noted according to work health and safety (WHS) and organisational requirements.

2.3.

Notified breaches of building controls are reported.

2.4.

Interpersonal techniques are used to discuss issues or concerns.

2.5.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Arrange for routine maintenance and service.

3.1.

Routine maintenance and service to building facilities are arranged.

3.2.

Notification of completed maintenance and service is confirmed on receipt.

3.3.

Accredited contractor inspections are arranged to confirm maintenance or service has been effectively carried out according to work order.

3.4.

Business equipment and technology are used to maintain relevant documentation.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Maintenance and service requirements must include at least six of the following:

changing user codes

confirming operational effectiveness

data backups

identifying and replacing worn parts

inspections, lubrication, cleaning and adjustments

regular services, such as waste removal, cleaning, and grounds maintenance

repairs, maintenance or service under warranty

routine repairs, maintenance or service.

Building controls must include:

access procedures

alarms

exit procedures

fire equipment.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also monitor building facilities to ensure that maintenance and service problems are identified and resolved, or reported where necessary.

The person must demonstrate this performance by identifying and arranging themaintenance and service requirements for two different buildings, and monitoring these arrangements to ensure that designated maintenance and service tasks are completed within required timeframes.

In doing the above, the person must:

verify maintenance and service requirements for building facilities against work order and consult with relevant people to arrange access to building facilities

monitor building facilities to ensure completion of designated maintenance and servicetasks within required timeframes

arrange accredited contractor inspection

use business equipment and technology to maintain associated documentation.

A person demonstrating competency in this unit must demonstrate knowledge of:

building facilities’ maintenance and service requirements

common hazards to public and personal safety associated with particular types of maintenance work in buildings

key features of property contracts and administrative requirements

key requirements of federal, state or territory legislation, codes, standards and local government regulations relating to monitoring building facilities, including:

building and construction

property leasing and management

work health and safety (WHS)

limitations of own work role, responsibilities and professional abilities

points of contact with emergency service agencies.

The following must be present and available to learners during assessment activities:

equipment:

computer system to access online information concerning maintenance and service requirements for building facilities

specifications:

building facilities’ service and maintenance requirements and/or work order

procedures for building function checks

relevant legislation, codes, standards and local government regulations relating to workplace safety in the property industry

relationship with team members and supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Maintenance and service requirements of building facilities are specified and confirmed against work order. 
Work practices and timelines are confirmed. 
Site access and specific site requirements are verified and appropriate arrangements are made. 
Communication channels and processes are confirmed. 
Building facilities are monitored against work order to ensure that designated maintenance and service tasks are completed within required timeframes. 
Maintenance and service requirements are identified and noted according to work health and safety (WHS) and organisational requirements. 
Notified breaches of building controls are reported. 
Interpersonal techniques are used to discuss issues or concerns. 
Situations requiring specialist advice are identified and assistance is sought as required. 
Routine maintenance and service to building facilities are arranged. 
Notification of completed maintenance and service is confirmed on receipt. 
Accredited contractor inspections are arranged to confirm maintenance or service has been effectively carried out according to work order. 
Business equipment and technology are used to maintain relevant documentation. 

Forms

Assessment Cover Sheet

CPPDSM3011 - Monitor building facilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPDSM3011 - Monitor building facilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: