List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Identify and collect information relevant to strata community management. | 1.1. | Information requirements in relation to strata community are specified. |
| 1.2. | Information sources are identified and accessed. |
| 1.3. | Information is collected according to organisational requirements. |
2. | Organise and assess information. | 2.1. | Information is collated and organised in a suitable format to allow analysis and decision making. |
| 2.2. | Information is assessed for relevance, accuracy, and consistency with organisational reporting requirements. |
| | 2.3. | Information is recorded, stored and retrieved using suitable business equipment and technology, and in line with client privacy and confidentiality requirements. |
3. | Review information needs. | 3.1. | Information is reviewed in consultation with strata community to confirm its sufficiency. |
| 3.2. | Gaps in data are identified and addressed, where necessary. |
| 3.3. | Information database is maintained according to own role and responsibility. |
| 3.4. | Feedback on future information needs is obtained and incorporated into existing information collection and reporting processes. |
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also gather and organise information relevant to strata community management in a format that is suitable for decision making.
The person must demonstrate this performance by correctly gathering and organising the information needed to respond to five routine requests for information in relation to the operation of a strata community scheme. Each request for information must address a different strata community management topic from the following:
operations and functions of a strata community
by-laws
characteristics of the property
strata community management company services
strata community legislation and regulations.
In doing the above, the person must:
determine information requirements and provide information to meet identified and defined purposes
identify and address gaps in collected data
apply organisational practices, ethical standards and legislative requirements associated with gathering and organising property information in a format suitable for decision making
source, organise and use information in compliance with applicable industry and legal requirements
use consultative processes to review, maintain and improve existing information collection and reporting processes.
A person demonstrating competency in this unit must demonstrate knowledge of:
data security and safe record-keeping practices
internal and external sources of information relating to managing strata community schemes
organisational policies and procedures relating to collecting and using information, including privacy and confidentiality
organisational record-keeping and filing systems
procedures for using office equipment and technology
key requirements of federal, state or territory legislation and local government regulations relating to:
managing strata community schemes
roles of strata managers
software applications used to access, store and retrieve data
types of information management systems used in strata community management.
The following must be present and available to learners during assessment activities:
equipment:
computer system to access online databases and other electronic data and information sources
specifications:
relevant codes, standards, legislation and regulations relating to strata communities
documentation relating to strata management schemes, including by-laws, and minutes of meetings
relationship with team members and supervisor:
work is performed under supervision of a strata manager
timeframe:
information request is responded to within organisational timeframes.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.