List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Arrange meetings. | 1.1. | Type of meeting and its purpose are identified. |
| 1.2. | Meeting participants are identified and meeting is scheduled to provide maximum opportunities for attendance. |
| | 1.3. | Participants are notified of meeting agenda and specific requests are actioned according to organisational and legislative requirements. |
| | 1.4. | Participants are advised of changes to original meeting details as required. |
2. | Facilitate meetings. | 2.1. | Open and participative environment is provided for participants to discuss common issues. |
| 2.2. | Arrangements for taking meeting notes are made to ensure accurate record of meeting outcomes. |
| | 2.3. | Meeting is facilitated and conducted in a manner that enables participation, discussion, problem solving, voting and resolution of matters. |
| | 2.4. | Meeting style and structure are selected appropriate to meeting purpose. |
| | 2.5. | Leadership styles and strategies are used that provide clear information at appropriate stages during meeting to assist in mutual understanding and agreement. |
3. | Record meeting outcomes. | 3.1. | Meeting minutes or notes are documented, checked to ensure accuracy, and formatted according to organisational and legislative requirements. |
| 3.2. | Meeting issues requiring urgent action are identified and addressed. |
| | 3.3. | Meeting records are distributed to relevant people within agreed timeframes, and are securely maintained and stored for easy retrieval. |
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also prepare for two of the following different meetings in a property industry context and facilitate groups in those meetings to discuss common property industry issues:
one formal meeting requiring the production of an agenda and compliance with formal meeting procedures, including legislative requirements
one informal meeting requiring the production of a list of items for discussion and a statement of meeting outcomes.
In both cases the person must arrange the meeting, facilitate the meeting, and record the meeting outcomes.
In doing the above, the person must also:
accurately record and securely maintain notes of meeting discussions
effectively plan and administer meetings using appropriate procedures and protocols
apply organisational practices, ethical standards, and legislative requirements associated with preparing for meetings and facilitating groups to discuss issues
use effective communication and presentation skills to manage and conduct meetings
use technology to prepare documentation relating to meeting outcomes and distribute to relevant people in a timely manner.
A person demonstrating competency in this unit must demonstrate knowledge of:
different types, purpose and formats of meetings, including general awareness of procedures for formal meetings
group dynamic principles and theory as applied to formal and informal meetings
compliance with specific legislative requirements for particular meetings in the property industry
meeting terminology
organisation’s system for recording and reporting meeting outcomes
standard meeting procedures, including:
agenda format and order
decision-making processes
minutes or meeting notes
processing and implementing meeting decisions and outcomes
quorum
role of chairperson and note taker
types of seating arrangements
strategies for facilitating meetings and discussing meeting issues
types of minutes and their purpose.
The following must be present and available to learners during assessment activities:
equipment:
computer system with internet, email and printing facilities
physical conditions:
venue suitable for formal and informal meetings
specifications:
organisational meeting policies and procedures
organisational templates for meeting documentation
contingencies:
conflict in meeting
lack of quorum for meeting
meeting documentation not provided to meeting participants in time for meeting
inaccurate or incomplete minutes of meeting
participants in meeting unable or unwilling to attend
relationship with team members and supervisor:
member of a work team in a property industry context.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.