CPPDSM4050A - Lease industrial, commercial and retail property
Assessor Resource
CPPDSM4050A Lease industrial, commercial and retail property
Assessment tool
Version 1.0 Issue Date: April 2024
This unit of competency supports the work of licensed real estate agents and real estate representatives involved in arranging the lease of listed industrial, commercial and retail property.
This unit of competency specifies the outcomes required to lease listed industrial, commercial and retail properties. It includes qualifying lessees, conducting property inspections, negotiating the terms and conditions of leases, coordinating completion of lease documentation and reviewing leasing arrangements.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Nil
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of arranging and completing the lease of industrial, commercial and retail property. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
completing lease arrangements, including relevant agency and statutory documentation, in line with agency practice, ethical standards and legislative requirements
conducting inspections for prospective lessees in line with agency practice, ethical standards and legislative requirements
knowledge of agency practice, ethical standards and legislative requirements associated with the lease of industrial, commercial and retail property
knowledge of consumer protection principles and the rights and obligations of licensed real estate agents and real estate representatives in regard to retail leases
monitoring lease arrangements against lease agreement requirements, and safely and securely maintaining all relevant documentation
negotiating terms and conditions of industrial, commercial and retail leases in line with agency practice, ethical standards and legislative requirements
qualifying lessees in line with agency practice, ethical standards and legislative requirements
recording lease arrangements in line with agency practices.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
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Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit.
Required skills:
ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities
analytical skills to interpret documents such as agency and statutory forms associated with the lease of industrial, commercial and retail property
application of risk management strategies associated with leasing industrial, commercial and retail property
computing skills to access agency databases, send and receive emails, and complete standard forms online
decision making and problem solving skills to analyse situations associated with leasing industrial, commercial and retail property and make decisions consistent with legislative and ethical requirements
literacy skills to access and interpret a variety of texts, including legislation and regulations; prepare general information, papers, and formal and informal letters; and complete standard and statutory forms
negotiation skills to reach agreement with lessors and lessees on lease conditions
numeracy skills to calculate and interpret data, such as rents and security deposits
planning, organising and scheduling skills to finalise lease documentation
research skills to identify and locate documents and information relating to leasing of industrial, commercial and retail properties.
Required knowledge and understanding:
consumer protection and retail leases, including:
consumer protection principles relevant to retail leases
effect of consumer protection legislation on contracts
penalties and remedies available for breaches of consumer protection legislation
rights and obligations of estate agents under consumer protection legislation in relation to retail leases
contracts
ethical practices associated with leasing industrial, commercial and retail property
negotiation skills and techniques
property inspections, including:
agency documentation
benefits
conducting and following up property inspections
key control
planning property inspections
promotional materials
security of properties
relevant federal, and state or territory legislation and local government regulations relating to:
anti-discrimination and equal employment opportunity
consumer protection, fair trading and trade practices
employment and industrial relations
environmental issues
financial services
franchises and business structure
leases
OHS
privacy
zoning
rent, including:
calculation
rent increase
qualifying lessees, including:
capacity to pay
financial limits
marketing aids
matching suitable properties to lessee needs
motives
needs and preferences
strategies for assisting potential lessee to view property
leases, including:
condition report and disclosure statements
dispute resolution processes
format of agreements
key features and types of industrial, commercial and retail leases
legal obligations of agent, lessor and lessee
rents, security deposits and bond moneys
statutory and agency documentation
terms and conditions
risks and risk management strategies
trust accounts.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Enquiries from potential lessees may be received through:
advertising
email
inspections
office
referral
telephone
website.
Lease may include:
business
commercial
industrial
retail.
Property may include:
commercial properties
industrial properties
retail properties
specialist business properties, such as marinas, hotels, open space, resorts and caravan parks.
Appropriate rapport relates to use of techniques that:
establish and build confidence and trust in the agency and its representatives
make the lessee or lessor feel valued
promote and maintain an effective relationship with the prospective lessee or lessor.
Legislative requirements may include:
relevant federal, and state or territory legislation and local government regulations relating to:
anti-discrimination and equal employment opportunity
consumer protection
employment
environmental issues
franchises and business structure
industrial relations
leases
OHS
privacy
trade practices
zoning.
Promotional materials may include:
agency email and website details
agent business card
agent and agency profile
brochures
description of property
list properties for lease
pamphlets
testimonials from past clients
website.
Effective interpersonal communication techniques may include:
active listening
providing an opportunity for the client to clarify their understanding of the sales process
soft questioning and seeking feedback from the client to confirm own understanding of their needs and expectations
summarising and paraphrasing to check understanding of client message
using appropriate body language.
Effective questioning techniques may include:
active listening
clear questions
different question types
reflection
using silences.
Terms and conditions of lease may include:
default provisions
dispute resolution process
duration
equipment and services
general rules that apply to all lessees in property
goodwill
gross or nett lease
GST
insurance
options for extending period of lease
outgoings
permitted uses and access, including:
car parking
competitors
expansion or sale of business
hours of operation
licences
rights to use common areas
zoning
personal guarantees
power of attorney
rent, including:
method of calculation
rent increases
renewal of lease or tenancy agreement, including:
exercise of option to renew
option to renew
renewal period
rent
repairs and maintenance
security
security bond or deposit
tenancy mix
termination of lease or tenancy agreement.
Effective negotiation techniques may include:
analytical skills
listening techniques
non-verbal communication skills
personal attributes
presentation techniques
questioning techniques
speaking skills.
Effective techniques for dealing with conflict and breaking deadlocks may include:
calling in a third party
clarifying the positions of both parties
deferring the decision
preparing a compromise
restating the position
summarising the progress to date.
Lease agreements may include:
acceptance and consideration
agreement to lease
heads of agreement
letters of intent
negotiations containing offers
relative lessee or lessor obligations.
Business equipment and technology may include:
computers and data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Enquiriesfrom potential lessees regarding lease of property are handled promptly to enable high quality service delivery in line with agency requirements.
Appropriate rapport is established with potential lessees.
Enquiries from potential lessees are qualified to determine their preferences, needs, financial limits and capacity to pay in line with agency practice, ethical standards and legislative requirements.
Factors likely to influence the lease of properties are identified and potential lessees' intentions are clarified.
Discussions with potential lessees are undertaken using promotional materials and effective interpersonal communication techniques to identify and match stated requirements with known listings.
Strategies for assisting potential lessees to decide to view properties are implemented in line with agency practice, ethical standards and legislative requirements.
Agency records associated with prospective lessee enquiries are completed in line with agency practice.
Appointments are made for property inspections in line with agency practice, ethical standards and legislative requirements.
Preparations are made for property inspection in line with agency practice.
Procedure for property inspections is implemented in line with agency practice.
Promotional material on the property is used to describe main features of the property and lease terms and conditions.
Effective questioning techniques are used to clarify prospective lessee interest in the property.
Agency documentation associated with inspections is completed in line with agency practice.
Terms and conditions of lease are negotiated with lessee in line with lessor instructions, agency practice, ethical standards and legislative requirements.
Negotiation approach is established in line with lessor instructions, agency practice and legislative requirements.
Negotiation is conducted in a professional manner, including showing respect for lessor and lessee in line with agency practice, ethical standards and legislative requirements.
Effective negotiation techniques are used to persuade and reach agreement with lessor and lessee.
Possible solutions are discussed and their viability assessed.
Effective techniques are used for dealing with conflict and breaking deadlocks where required.
Final position is confirmed, ensuring agreement and understanding of lessor and lessee.
As necessary, follow-up communication or reports are provided to lessor and lessee to confirm any adjustments required to conditions of agreement.
Lease agreement is arranged in line with agency practice and legislative requirements.
Appropriate interpersonal techniques are used to facilitate an accurate and relevant exchange of information with legal advisers.
Lease documentation is reviewed for accuracy and to ensure it meets client instructions, agreements with lessee, legislative requirements and agency practice.
Necessary amendments to documents are arranged prior to execution in line with legislative requirements and agency practice.
Lease arrangements are implemented in line with client instructions, agency practice and legislative requirements.
Lease documentation is distributed to relevant people to enable necessary stamping and registration to occur.
Copies of lease contracts are distributed to contracting parties to confirm respective obligations in line with legislative requirements and agency practice.
Leasing documentation is completed in line with legislative requirements and agency practice.
Lease records and relevant information are securely stored in line with legislative requirements and agency practice.
Leasing arrangements and documentation are reviewed in line with client instructions, legislative requirements and agency practice.
Variations to leasing requirements are identified and negotiated with relevant people and amendments are made in line with client instructions, legislative requirements and agency practice.
Lease arrangements are monitored to ensure they meet the obligations of the lease agreement and relevant legislative requirements and agency practice.
Business equipment and technology are used to maintain relevant documentation securely in line with legislative requirements and agency practice.
Forms
Assessment Cover Sheet
CPPDSM4050A - Lease industrial, commercial and retail property
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Assessment Record Sheet
CPPDSM4050A - Lease industrial, commercial and retail property
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Assessment task 1: [title] Result: Competent Not yet competent
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Overall assessment result: Competent Not yet competent