Assessor Resource

CPPDSM4059A
Monitor space use in the property industry

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency supports the work of those involved in monitoring the ongoing use of space in the property industry.

This unit of competency specifies the outcomes required to monitor the ongoing use of space in the property industry. It requires the ability to determine space requirements, analyse compliance with lease agreements and make recommendations on space optimisation and efficiency.

The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through practical demonstration of monitoring the ongoing use of space. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

determining requirements for space use through an accurate assessment of client needs and identification of lease terms and conditions

knowledge of organisation's practices, ethical standards and legislative requirements associated with monitoring the ongoing use of space

monitoring space use against contractual obligations, including conducting regular user reviews and addressing variations in compliance or space usage

recording and reporting an assessment of the efficient use of space and securely maintaining all relevant documentation.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

communication skills to clarify ideas and perspectives, and negotiate client and tenant requirements

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

analytical skills to interpret property plans, analyse space use, and research space application and usage and benchmark for optimisation

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information, and complete documentation and report findings

technical skills to use property-use software and prepare and complete reports.

Required knowledge and understanding:

administration of property usage plans

contract law with regard to property use

industry practice and benchmarks

lease rights and responsibilities

organisational and professional procedures, ethical practices and business standards

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales, leasing and management

risk management associated with property use.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Space may include:

buildings

car parking

facilities

land

lettable areas

properties.

Relevant people may include:

agents

clients

government personnel

legal representatives

members of industry associations

property owners

site personnel

supervisors and colleagues

tenants.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Clients may include:

bankers

company management

fund managers

fund providers

government and legal instruments or agencies

institutions

internal and external property groups

owner-occupiers

private investors

property agents

property owners

tenants.

Interpersonal techniques may include:

active listening

clear presentation of options

consultation methods

culturally inclusive and sensitive engagement techniques

questioning to clarify and confirm understanding

seeking feedback

two-way interaction

using language and concepts appropriate to cultural differences

verbal or non-verbal language.

Relevant documentation may include:

building codes

contracts

lease agreements

licences

maps

permits

plans

spatial guidelines

specifications.

Specialist advice may be sought from:

architects

bankers and financiers

builders

business consultants

government officials

investment consultants

members of industry associations

planners

real estate agents

solicitors

subcontractors

technical experts

valuers.

Legislative requirements may be outlined and reflected in:

Australian standards

codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

environmental and zoning laws affecting access security, access and property use

general duty of care to clients

home building requirements

local regulations and by-laws

privacy laws applying to owners, contractors and tenants

quality assurance and certification requirements

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Variations may relate to:

changes to agreed terms for use of space

changes to fittings and fixtures

work outside or producing results outside the terms and conditions of contract.

Spatial guidelines may include:

building codes

building services corporation policy

fit-out guidelines

industry practices

industry trends.

Business equipment and technology may include:

computers

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers

scanners

software applications, such as databases and word applications.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Space use requirements are agreed in consultation with relevant people according to organisational requirements. 
Client needs are assessed and clarified using appropriate interpersonal techniques. 
Lease terms and conditions are determined from relevant documentation and compared with client needs and appropriate market evidence. 
Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements. 
Space use is regularly monitored to ensure compliance with contractual obligations regarding lease and relevant organisational and legislative requirements. 
Variations to space use requirements are identified and addressed according to organisational policies and procedures. 
Actual space use is calculated and benchmarked against spatial guidelines to establish degree of space optimisation. 
Monitoring process, including regular reviews with users, is reliable and makes efficient use of time and resources according to organisational requirements. 
Recommendations are organised in a format suitable for analysis and dissemination to relevant people according to client and organisational requirements. 
Identified non-conformances are highlighted in report and referred for future action according to organisational requirements. 
Space use assessment is supported by verifiable evidence and is consistent with relevant legislative and organisational requirements. 
Business equipment and technology are used to maintain relevant documentation according to applicable OHS, legislative and organisational requirements. 
Report is distributed to relevant people according to client and organisational requirements. 

Forms

Assessment Cover Sheet

CPPDSM4059A - Monitor space use in the property industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPDSM4059A - Monitor space use in the property industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: