Assessor Resource
CPPDSM5006A
Coordinate customer service activities in the property industry
Assessment tool
Version 1.0
Issue Date: April 2024
This unit of competency supports the work of those involved in understanding and implementing customer service policies and procedures.
This unit of competency specifies the outcomes required to understand and implement customer service policies and procedures in the property industry.
The unit has been contextualised and is based on unit GCST05A Coordinate customer service activities, from the Customer Service Generic Guideline Competencies.
The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)