Assessor Resource

CPPDSM5027
Provide facilities and amenities for property users

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency specifies the outcomes required to provide facilities, amenities and associated services for property users. It requires the ability to establish the need for facilities and amenities; and coordinate the planning, implementation and review of services.

The unit supports the work of those involved in providing facilities and amenities and associated services for property users. It applies to real estate agents, strata community managers, and stock and station agents.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Determine requirements for facilities and amenities.

1.1.

Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.

1.2.

Client needs are accurately assessed and clarified using appropriate consultative processes.

1.3.

Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.

1.4.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Plan for provision of facilities and amenities.

2.1.

Provision of facilities and amenities is planned.

2.2.

Project strategies, objectives and timelines are negotiated and agreed in consultation with client.

2.3.

Monitoring and reporting arrangements for project activities are established and documented.

2.4.

Financial, physical and human resource requirements are identified and arranged according to project plan.

2.5.

Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.

2.6.

Relevant approvals are obtained within designated timeframe.

3.

Coordinate implementation of facilities and amenities.

3.1.

Facilities and amenities are implemented according to agreed project plan.

3.2.

Equipment and services are provided.

3.3.

Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.

3.4.

Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.

3.5.

Regular reports on progress and outcomes are provided to relevant people according to project plan.

4.

Review effectiveness of facilities and amenities.

4.1.

Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.

4.2.

Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.

4.3.

Identified non-conformances and non-compliances are documented and referred for action.

4.4.

Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.

4.5.

Business equipment and technology are used to maintain relevant documentation.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide facilities, amenities and associated services for property users; planning and coordinating the provision; and reviewing the operations of one of the following properties:

commercial building

educational institution

hospital or health centre

industrial complex

industrial estate

public building

shopping centre

strata scheme.

The above property may be a new facility or amenity, or the upgrade of an existing facility or amenity for its users.

In doing the above, the person must:

coordinate the implementation of facilities and amenities, ensuring equipment and services meet manufacturer and supplier specifications, and expenditure and resource use are monitored against budgets

evaluate effectiveness of facilities and amenities and feedback from users and recommend improvements to processes

identify requirements for facilities and amenities by consulting with property users and reviewing documentation

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with providing facilities, amenities and associated services for property users

plan the provision of facilities and amenities, incorporating strategies for monitoring and reporting, risk management, resource needs, and gaining necessary approvals.

A person demonstrating competency in this unit must demonstrate knowledge of:

demographics of property users

evaluation methods for assessing effectiveness of building facilities and amenities

facilities and amenities for different types of properties and user groups

planning methods and techniques

product information on facilities and amenities

public liability and insurance issues associated with installing facilities and amenities

risk management strategies relating to facilities and amenities

techniques for consulting with property users

techniques for determining property users’ requirements for facilities and amenities

warranties, guarantees and service contracts for facilities and amenities

work health and safety (WHS) issues associated with installing and using facilities and amenities.

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

specialist advice on facilities and amenities for different types of properties and user groups

building drawings and plans

workplace policies and procedures on consulting with property users

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Determine requirements for facilities and amenities.

1.1.

Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.

1.2.

Client needs are accurately assessed and clarified using appropriate consultative processes.

1.3.

Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.

1.4.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Plan for provision of facilities and amenities.

2.1.

Provision of facilities and amenities is planned.

2.2.

Project strategies, objectives and timelines are negotiated and agreed in consultation with client.

2.3.

Monitoring and reporting arrangements for project activities are established and documented.

2.4.

Financial, physical and human resource requirements are identified and arranged according to project plan.

2.5.

Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.

2.6.

Relevant approvals are obtained within designated timeframe.

3.

Coordinate implementation of facilities and amenities.

3.1.

Facilities and amenities are implemented according to agreed project plan.

3.2.

Equipment and services are provided.

3.3.

Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.

3.4.

Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.

3.5.

Regular reports on progress and outcomes are provided to relevant people according to project plan.

4.

Review effectiveness of facilities and amenities.

4.1.

Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.

4.2.

Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.

4.3.

Identified non-conformances and non-compliances are documented and referred for action.

4.4.

Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.

4.5.

Business equipment and technology are used to maintain relevant documentation.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Facilities and amenities must include at least two of the following:

access controls

business support

car parking and bicycle storage

child care

common areas

communications facilities

gymnasium

firefighting and other essential service equipment

lifts and escalators

meeting places

minding services

postal facilities

public address systems

recreation and entertainment facilities

recycling facilities

security facilities

storage facilities

swimming pool

waste management facilities

wi-fi and internet access.

Property users must include:

occupiers

owners

service providers

tenants

visitors.

Evaluation methods must include:

qualitative methods

quantitative methods.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide facilities, amenities and associated services for property users; planning and coordinating the provision; and reviewing the operations of one of the following properties:

commercial building

educational institution

hospital or health centre

industrial complex

industrial estate

public building

shopping centre

strata scheme.

The above property may be a new facility or amenity, or the upgrade of an existing facility or amenity for its users.

In doing the above, the person must:

coordinate the implementation of facilities and amenities, ensuring equipment and services meet manufacturer and supplier specifications, and expenditure and resource use are monitored against budgets

evaluate effectiveness of facilities and amenities and feedback from users and recommend improvements to processes

identify requirements for facilities and amenities by consulting with property users and reviewing documentation

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with providing facilities, amenities and associated services for property users

plan the provision of facilities and amenities, incorporating strategies for monitoring and reporting, risk management, resource needs, and gaining necessary approvals.

A person demonstrating competency in this unit must demonstrate knowledge of:

demographics of property users

evaluation methods for assessing effectiveness of building facilities and amenities

facilities and amenities for different types of properties and user groups

planning methods and techniques

product information on facilities and amenities

public liability and insurance issues associated with installing facilities and amenities

risk management strategies relating to facilities and amenities

techniques for consulting with property users

techniques for determining property users’ requirements for facilities and amenities

warranties, guarantees and service contracts for facilities and amenities

work health and safety (WHS) issues associated with installing and using facilities and amenities.

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

specialist advice on facilities and amenities for different types of properties and user groups

building drawings and plans

workplace policies and procedures on consulting with property users

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques. 
Client needs are accurately assessed and clarified using appropriate consultative processes. 
Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements. 
Situations requiring specialist advice are identified and assistance is sought as required. 
Provision of facilities and amenities is planned. 
Project strategies, objectives and timelines are negotiated and agreed in consultation with client. 
Monitoring and reporting arrangements for project activities are established and documented. 
Financial, physical and human resource requirements are identified and arranged according to project plan. 
Risk management plan to identify, assess and control risks is prepared and incorporated into project plan. 
Relevant approvals are obtained within designated timeframe. 
Facilities and amenities are implemented according to agreed project plan. 
Equipment and services are provided. 
Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes. 
Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters. 
Regular reports on progress and outcomes are provided to relevant people according to project plan. 
Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities. 
Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement. 
Identified non-conformances and non-compliances are documented and referred for action. 
Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes. 
Business equipment and technology are used to maintain relevant documentation. 

Forms

Assessment Cover Sheet

CPPDSM5027 - Provide facilities and amenities for property users
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPDSM5027 - Provide facilities and amenities for property users

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: