Assessor Resource

CPPDSM5040
Meet ethical and professional standards in managing strata communities

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency specifies the outcomes required to ensure that strata managers apply current and relevant professional, ethical and conduct standards in interacting with lot owners, occupiers, owners committees, and industry stakeholders in the general management of strata communities. The unit requires knowledge of professional codes of ethics and their application to practice. It requires the ability to consider a range of ethical issues and to reflect on and continuously develop professional practice.

The unit supports the work of those involved in managing strata communities. It applies to strata managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify professional, ethical and conduct standards.

1.1.

Reliable sources of information are identified and accessed to ensure that personal knowledge of professional, ethical and conduct standards is current, comprehensive and relevant.

1.2.

Productive professional relationships and networks are established and maintained to facilitate awareness of current issues relating to professional, ethical and conduct standards.

1.3.

Applicable professional, ethical and conduct standards are identified and their relationship to work practices is established.

2.

Apply professional, ethical and conduct standards.

2.1.

Professional, ethical and conduct standards relevant to specific work assignments are identified.

2.2.

Duties and obligations associated with complying with professional, ethical and conduct standards are examined and fulfilled.

2.3.

Ethical, professional and conduct standards are applied in resolving work-related issues.

2.4.

Ethical, professional and conduct standards and practice are promoted with clients and colleagues.

2.5.

Situations involving non-compliance with relevant professional, ethical and conduct standards are reported in line with organisational, industry and legislative requirements.

3.

Evaluate own professional practice.

3.1.

Own professional practice is monitored and reviewed against relevant professional, ethical and conduct standards.

3.2.

Advice and feedback are sought on performance to improve ethical practice.

3.3.

Professional development activities and networks are evaluated and accessed to address needs in relation to compliance with and knowledge of relevant professional, ethical and conduct standards.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also meet the professional, ethical and conduct standards required to effectively manage strata communities.

In doing the above, the person must source information on relevant professional, ethical and conduct standards, apply this information to resolve four of the following different workplace issues, and provide a written evaluation on own performance in addressing each issue:

potential conflict of interest in business relations

potential conflict of interest in contract management

conflict between client requirements and industry standards

differences in expectations caused by cultural requirements

dilemmas caused by tensions between personal and professional standards of practice and values.

In doing the above, the person must also:

apply codes of ethics and conduct, and professional standards to practice

analyse practice and participate in professional development activities and networks to address identified needs

maintain knowledge of ethical and professional issues and requirements.

A person demonstrating competency in this unit must demonstrate knowledge of:

industry standards of professional behaviour and presentation relating to practice

networks relevant to own professional practice

professional techniques, strategies and responsibilities of strata managers

types and sources of professional resources

situations posing dilemmas and their implications for professional judgment and decisions

relevant professional codes of ethics and conduct.

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

physical conditions:

professional associations, networks and peer support activities

specifications:

relevant professional, ethical and conduct standards

workplace policies and procedures on professional, ethical and conduct standards, including procedures for dealing with non-compliance

supervisor:

member of a work team in a strata community management context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Identify professional, ethical and conduct standards.

1.1.

Reliable sources of information are identified and accessed to ensure that personal knowledge of professional, ethical and conduct standards is current, comprehensive and relevant.

1.2.

Productive professional relationships and networks are established and maintained to facilitate awareness of current issues relating to professional, ethical and conduct standards.

1.3.

Applicable professional, ethical and conduct standards are identified and their relationship to work practices is established.

2.

Apply professional, ethical and conduct standards.

2.1.

Professional, ethical and conduct standards relevant to specific work assignments are identified.

2.2.

Duties and obligations associated with complying with professional, ethical and conduct standards are examined and fulfilled.

2.3.

Ethical, professional and conduct standards are applied in resolving work-related issues.

2.4.

Ethical, professional and conduct standards and practice are promoted with clients and colleagues.

2.5.

Situations involving non-compliance with relevant professional, ethical and conduct standards are reported in line with organisational, industry and legislative requirements.

3.

Evaluate own professional practice.

3.1.

Own professional practice is monitored and reviewed against relevant professional, ethical and conduct standards.

3.2.

Advice and feedback are sought on performance to improve ethical practice.

3.3.

Professional development activities and networks are evaluated and accessed to address needs in relation to compliance with and knowledge of relevant professional, ethical and conduct standards.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Sources must include:

legislative requirements

strata industry codes of conduct.

Duties and obligations must include:

compliance with relevant industry and legislative codes of conduct

duty of care obligations

identifying and reporting potential conflict of interests

responsibilities with regard to communicating and reporting.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also meet the professional, ethical and conduct standards required to effectively manage strata communities.

In doing the above, the person must source information on relevant professional, ethical and conduct standards, apply this information to resolve four of the following different workplace issues, and provide a written evaluation on own performance in addressing each issue:

potential conflict of interest in business relations

potential conflict of interest in contract management

conflict between client requirements and industry standards

differences in expectations caused by cultural requirements

dilemmas caused by tensions between personal and professional standards of practice and values.

In doing the above, the person must also:

apply codes of ethics and conduct, and professional standards to practice

analyse practice and participate in professional development activities and networks to address identified needs

maintain knowledge of ethical and professional issues and requirements.

A person demonstrating competency in this unit must demonstrate knowledge of:

industry standards of professional behaviour and presentation relating to practice

networks relevant to own professional practice

professional techniques, strategies and responsibilities of strata managers

types and sources of professional resources

situations posing dilemmas and their implications for professional judgment and decisions

relevant professional codes of ethics and conduct.

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

physical conditions:

professional associations, networks and peer support activities

specifications:

relevant professional, ethical and conduct standards

workplace policies and procedures on professional, ethical and conduct standards, including procedures for dealing with non-compliance

supervisor:

member of a work team in a strata community management context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Reliable sources of information are identified and accessed to ensure that personal knowledge of professional, ethical and conduct standards is current, comprehensive and relevant. 
Productive professional relationships and networks are established and maintained to facilitate awareness of current issues relating to professional, ethical and conduct standards. 
Applicable professional, ethical and conduct standards are identified and their relationship to work practices is established. 
Professional, ethical and conduct standards relevant to specific work assignments are identified. 
Duties and obligations associated with complying with professional, ethical and conduct standards are examined and fulfilled. 
Ethical, professional and conduct standards are applied in resolving work-related issues. 
Ethical, professional and conduct standards and practice are promoted with clients and colleagues. 
Situations involving non-compliance with relevant professional, ethical and conduct standards are reported in line with organisational, industry and legislative requirements. 
Own professional practice is monitored and reviewed against relevant professional, ethical and conduct standards. 
Advice and feedback are sought on performance to improve ethical practice. 
Professional development activities and networks are evaluated and accessed to address needs in relation to compliance with and knowledge of relevant professional, ethical and conduct standards. 

Forms

Assessment Cover Sheet

CPPDSM5040 - Meet ethical and professional standards in managing strata communities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

Signature:

Date:


Assessment Record Sheet

CPPDSM5040 - Meet ethical and professional standards in managing strata communities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: