Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Access work site and confirm work requirements. | 1.1. | Work site is accessed according to client and company requirements. |
1.2. | Work order is reviewed, work site requirements are identified according to client and company requirements, and issues are clarified with appropriate persons. |
1.3. | Authority of client requesting services is confirmed according to company and compliance requirements. |
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2. | Clarify nature of pest management problem. | 2.1. | Information on client record is reviewed and client perception of pest problem, needs and expectations are clarified according to company requirements. |
2.2. | Initial scan of work site is conducted to confirm client’s perception of pest problem according to company and compliance requirements. |
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3. | Plan work site inspection. | 3.1. | Cost effective, practical and safe inspection method that minimises disruption to client and site activities is selected according to work site conditions, work order, manufacturer specifications, and company and compliance requirements. |
3.2. | Hazards associated with inspection method and site are identified, and risk control strategies are applied to planning according to company and compliance requirements. |
3.3. | Client agreement to inspection method is obtained according to company requirements. |
3.4. | Required inspection equipment is identified and selected according to company and compliance requirements. |
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4. | Inspect work site. | 4.1. | Type and condition of building and environment are determined according to work order and company and compliance requirements. |
4.2. | Hazards are identified during inspection and risks controlled at work site according to company and compliance requirements. |
4.3. | Suitable personal protective equipment (PPE) is selected and used according to manufacturer specifications and company and compliance requirements. |
4.4. | Work site is inspected using agreed method and safe operating practices according to manufacturer specifications and company and compliance requirements. |
4.5. | Types of pests are identified, or identification is referred to relevant experts as required. |
4.6. | Density of pests and level of pest activity are assessed from available evidence according to work order, agreed inspection method and company requirements. |
4.7. | Pest harbourages are located according to work order, agreed inspection method and company requirements. |
4.8. | Evidence of pest activity or condition is documented according to company and compliance requirements. |
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5. | Assess and select options for pest management. | 5.1. | Pest management methods and integrated pest management solutions suitable for pest problem are identified according to manufacturer specifications and client, company and compliance requirements. |
5.2. | Pest management options are assessed for suitability to work site conditions and usage patterns. |
5.3. | Pest management methods are selected and reviewed to confirm compliance with client needs and cost-effectiveness according to work order and company requirements. |
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6. | Advise client on pest management. | 6.1. | Evidence of pest conditions or activity is demonstrated to client according to company requirements. |
6.2. | Accurate information is provided on selection of pest management methods based on established evidence of pest conditions or activity and according to company requirements. |
6.3. | Opportunities for client to confirm understanding and seek clarification about pest management options are provided according to company requirements. |
6.4. | Client is informed of relevant service exclusions and limitations according to company and compliance requirements. |
6.5. | Advice is provided on company services and additional sources of information according to company requirements. |
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7. | Prepare pest management plan and process documentation. | 7.1. | Proposed pest management plan is documented according to work order and company requirements. |
7.2. | Client is provided with copy of inspection findings and pest management plan according to company requirements. |
7.3. | Client records are updated according to company requirements. |