The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

responding to a security risk in a manner that is appropriate for the situation, compliant with applicable legislation and regulations, and within scope of own competence and authority

identifying risk factors which might impact on the safety and security of persons, property and premises and taking appropriate response actions to maintain safety of self and others

using effective communication processes and equipment to convey clear and accurate information in a form which is preferred and understood by the receiver

participating in review and debrief processes to evaluate effectiveness of response and related personal stress, and identifying areas for improvement to future practices and stress reduction.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

This section describes the skills and knowledge and their level required for this unit.

Required skills

communicate using appropriate channels and authorities

communicate using phonetic alphabet and clear and concise language

identify and comply with applicable legal and procedural requirements including licensing requirements

identify and comply with security incident response procedures

identify situations requiring support or assistance

operate security and communications equipment

participate in debriefings and provide accurate and concise observations

relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities

select and use appropriate personal protective equipment

use basic risk assessment procedures

use negotiation techniques to defuse and resolve conflict.

Required knowledge

basic legislation applicable to conduct of security response including that relating to:

records and reports which may be used for legal purposes

requesting or providing back-up support or assistance

collection of evidence

use of force and force continuum

apprehension, arrest and restraint of persons where applicable

search of people and property where applicable

anti-discrimination

OHS

protection of self, people and property

use of restraints

use and maintenance of batons, handcuffs, spray and firearms.

communication channels, codes and signals

first aid procedures and their application

instructions and procedures for responding to security risk situations

legal provisions relating to 'use of force' guidelines

limits of own responsibility and authority

observation and monitoring techniques

operational functions and procedures for the use of communications, security and personal protection equipment

phonetic alphabet

principles of effective communication including interpersonal techniques

procedures and requirements for documenting security incidents

procedures for establishing a sterile area

procedures to contact emergency services and other sources of support

processes for reporting, reviewing and debriefing security response

range of potential security incidents and appropriate responses

signs and indicators of stress

techniques for recognising and controlling own stress.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

apprehension and powers of arrest

Australian standards and quality assurance requirements

counter-terrorism

crowd control and control of persons under the influence of intoxicating substances

force continuum, use of force guidelines

general 'duty of care' responsibilities

inspection of people and property, and search and seizure of goods

licensing or certification requirements

privacy and confidentiality

Prohibited Weapons Act and regulations

relevant commonwealth, state or territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

trespass and the removal of persons

use of restraints and weapons:

batons

firearms

handcuffs

spray.

Relevant legislation may include:

Crimes Act 1900

Firearms Act 1996 and Firearms (General) Regulations 1997

general principles of Common Law

Inclosed Lands Protection Act 1901

Law Enforcement (Powers and Responsibilities) Act 2002

Liquor Act 1982

Listening Devices Act 1984

Registered Clubs Act 1976

Security Industry Act 1997 and Regulations 1998

Trade Practices Act

Workplace Surveillance Act 2005.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Security risk situationmay relate to:

biological hazards

bomb threat

chemical spills

electrical faults

explosives

injury to personnel

noise, light, heat, smoke

persons carrying weapons

persons causing a public nuisance

persons demonstrating suspicious behaviour

persons suffering from emotional or physical distress

persons under the influence of intoxicating substances

persons with criminal intent

persons, vehicles and equipment in unsuitable locations

prohibited and dangerous items

suspicious packages or substances

terrorism

violence or physical threats.

Environmental factors may relate to:

access to assistance and resources

availability of exits and opportunities for escape

crowds

different degrees of light including low light and darkness

presence of several sources of threat

time of day

weather.

OHS requirements may relate to:

controlling and minimising risks

correct manual handling including shifting, lifting and carrying

first aid

identifying and reporting hazards and risks

knowledge of emergency and evacuation procedures

transporting and storing dangerous goods

using and maintaining equipment:

business equipment and technology

communications equipment and technology

personal protection equipment

security equipment and technology

using and maintaining firearms

using and storing hazardous materials and substances.

Relevant persons may include:

clients

colleagues

emergency services personnel

supervisor.

Responsemay involve:

apprehension of person(s)

establishing a sterile area

evacuating the premises

isolating area of potential risk

isolating risk

notifying relevant emergency services agencies

providing access for emergency services

provision of first aid

request for support and assistance

restraint of person

search of person(s)

tactical withdrawal

use of empty hand techniques

use of negotiation techniques.

Equipment may include:

batons

communication equipment

telephone and mobile phone

pager

portable and mounted two-way radio

firearm

handcuffs

personal protection equipment

high visibility vest

body armour

slash proof gloves

security equipment

electronic screening equipment

video cameras and monitors

spray.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Communication channels and processes may relate to:

direct line supervision paths

established communication protocols

formal communication pathways

lateral supervision paths

organisational communication networks

verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.

Documentation may include:

incident reports

activity logs

request for assistance forms

vehicle and personnel movements

written and electronic reports.

Effects of stressmay include:

distraction

minimal verbal communication

negative body language

frustration

inability to concentrate

increasing aggression

over-talking

tiredness

uncoordinated movements.

Stress management techniquesmay include:

conscious use of personal recreational activities

counselling

formal debriefing processes

informal exploration of incidents with team members and supporters

review of practice and resources.