List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Confirm client requirements. | 1.1. | Client requirements are identified. |
1.2. | Specifications for product and/or service are confirmed with client. |
2. | Research cost of swimming pool and spa products and services. | 2.1. | Information on products and/or services required by client is researched. |
2.2. | Potential suppliers of products and services, where applicable, are identified. |
2.3. | Information on availability and likely supply time of products and services, where applicable, is obtained. |
| | 2.4. | Factors that may influence estimated cost of products and services are identified and documented. |
| | 2.5. | Estimated cost of measures is determined and documented. |
| | 2.6. | Ethical practices are followed when identifying suppliers and gathering product and service information that will be supplied to clients. |
| | 2.7. | Details of information obtained on suppliers, products and service are maintained for easy retrieval. |
3. | Present cost to client. | 3.1. | Statement of estimated cost of products and/or services is prepared for client. |
3.2. | Estimated cost of products and/or services and limitations of cost estimates are explained to client. |
3.3. | Information is provided to client on compliance of swimming pool or spa products and services with safety legislation. |
| | 3.4. | Effective communication strategies are employed in establishing rapport with client and in responding to client questions and concerns. |
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also estimate the cost of swimming pool and spa products and services requested by two different customers.
In doing the above, the person must:
confirm customer requirements and identify specifications for required product or service
research information on the cost of swimming pool and spa products and services
prepare an estimate of the cost of swimming pool and spa products and services
present and explain the estimated cost to clients.
A person demonstrating competency in this unit must demonstrate knowledge of:
Australian Competition and Consumer Commission product safety guidelines
commonwealth, state or territory legislation, and local government regulations, and Australian standards relating to:
consumer protection and trade practices
product safety
privacy
work health and safety (WHS)
factors involved in estimating costs of swimming pool and spa products and services:
inclusions, exclusions and limitations
product and service specifications
quality
suppliers
sources of information on products and services relevant to swimming pools and spas
swimming pool and spa products and services:
accessories
chemicals
components
repairs
servicing
technical information and advice
water testing.
The following must be present and available to learners during assessment activities:
equipment:
computer system with internet access and printer to access swimming pool and spa product and service information
materials:
supplier catalogues
workplace procedures for costing swimming pool and spa products and services.
Assessment activities are performed on an individual basis under general supervision.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.