Assessor Resource

CPPWMT4032
Educate clients on waste management

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency specifies the outcomes required to educate clients on waste management. The unit covers conducting research to identify current waste management issues, trends and client information needs, and selecting target groups requiring education. The unit also covers planning, documenting and delivering waste management information sessions to clients including providing clients with assistance to source and access additional industry information as required. It requires the ability to present relevant information which engages the target audience, and use communication skills which facilitate understanding.

The unit supports those who work in lead roles in a waste management team.

No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan waste management information provision.

1.1.

Research is conducted to identify waste management information requirements in consultation with relevant personnel.

1.2.

Waste management information and education target groups are identified according to organisational requirements.

1.3.

Waste management information session is planned and documented according to organisational requirements.

2.

Provide waste management information to clients.

2.1.

Waste management information is checked to ensure it provides client with practical options for managing and minimising waste.

2.2.

Waste management information is delivered in a clear and concise manner, and opportunities are provided for client to confirm and clarify understanding.

2.3.

Client is provided with suitable documentation and reference materials to meet information requirements.

3.

Assist clients to access additional information.

3.1.

Client is provided with sources of additional information to meet ongoing waste management information requirements.

3.2.

Information on organisations and waste management services are provided to meet client information requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must plan, document and present waste management information to clients on two separate occasions.

While educating clients on waste management, the person must:

conduct research to identify current waste management information and issues, and plan waste management information provision to selected target client groups

match waste management information provision to identified client education needs

present waste management information clearly and concisely using active listening and questioning strategies

use presentation techniques which summarise key points and focus on key messages

use a computer to document waste management information

collate and disseminate appropriate industry information to assist clients to source required waste management information

follow organisational procedures and comply with regulatory and legal requirements.

A person demonstrating competency in this unit must demonstrate knowledge of:

classifications of waste

environmental issues relating to life cycle of products and renewable energy

hazards and risks associated with waste management including hazardous substances and dangerous goods

licensing issues in waste management

organisational policies and procedures and regulatory and legal requirements relating to educating clients on waste management

range of services provided by waste management organisations

waste assessment processes

waste containment methods

waste disposal and recovery methods

waste types, streams, characteristics and non-conformances.

The following must be present and available to learners during assessment activities:

equipment:

computer and appropriate software, as specified by organisational requirements

relationships with team members and supervisor:

working in a team.

Timeframe:

as specified by organisational requirements.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Plan waste management information provision.

1.1.

Research is conducted to identify waste management information requirements in consultation with relevant personnel.

1.2.

Waste management information and education target groups are identified according to organisational requirements.

1.3.

Waste management information session is planned and documented according to organisational requirements.

2.

Provide waste management information to clients.

2.1.

Waste management information is checked to ensure it provides client with practical options for managing and minimising waste.

2.2.

Waste management information is delivered in a clear and concise manner, and opportunities are provided for client to confirm and clarify understanding.

2.3.

Client is provided with suitable documentation and reference materials to meet information requirements.

3.

Assist clients to access additional information.

3.1.

Client is provided with sources of additional information to meet ongoing waste management information requirements.

3.2.

Information on organisations and waste management services are provided to meet client information requirements.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Research must include:

identifying changes in waste management services

identifying new waste management trends and issues

reviewing records of client compliance levels

reviewing records of common client enquiries.

Relevant personnel must include at least two of the following:

clients

managers or supervisors

other stakeholders

staff.

Compliance requirements must include:

commonwealth, state and territory legislation relating to educating clients on waste management, including:

environmental protection

hazardous substances and dangerous goods

industry codes

work health and safety

licensing requirements.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must plan, document and present waste management information to clients on two separate occasions.

While educating clients on waste management, the person must:

conduct research to identify current waste management information and issues, and plan waste management information provision to selected target client groups

match waste management information provision to identified client education needs

present waste management information clearly and concisely using active listening and questioning strategies

use presentation techniques which summarise key points and focus on key messages

use a computer to document waste management information

collate and disseminate appropriate industry information to assist clients to source required waste management information

follow organisational procedures and comply with regulatory and legal requirements.

A person demonstrating competency in this unit must demonstrate knowledge of:

classifications of waste

environmental issues relating to life cycle of products and renewable energy

hazards and risks associated with waste management including hazardous substances and dangerous goods

licensing issues in waste management

organisational policies and procedures and regulatory and legal requirements relating to educating clients on waste management

range of services provided by waste management organisations

waste assessment processes

waste containment methods

waste disposal and recovery methods

waste types, streams, characteristics and non-conformances.

The following must be present and available to learners during assessment activities:

equipment:

computer and appropriate software, as specified by organisational requirements

relationships with team members and supervisor:

working in a team.

Timeframe:

as specified by organisational requirements.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research is conducted to identify waste management information requirements in consultation with relevant personnel. 
Waste management information and education target groups are identified according to organisational requirements. 
Waste management information session is planned and documented according to organisational requirements. 
Waste management information is checked to ensure it provides client with practical options for managing and minimising waste. 
Waste management information is delivered in a clear and concise manner, and opportunities are provided for client to confirm and clarify understanding. 
Client is provided with suitable documentation and reference materials to meet information requirements. 
Client is provided with sources of additional information to meet ongoing waste management information requirements. 
Information on organisations and waste management services are provided to meet client information requirements. 

Forms

Assessment Cover Sheet

CPPWMT4032 - Educate clients on waste management
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPWMT4032 - Educate clients on waste management

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: