Assessor Resource

CSCOFM010
Support offender to maintain positive relationships

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to encourage offenders to maintain community relationships and maintain a professional relationship with offenders.

This unit applies to those working in in a custodial context, or those supervising offenders in community programs and agencies. This unit may also apply to those working in immigration detention or other contexts where working with detained persons is part of the work role. Working as part of a coordinated team is integral to the role.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to interaction with offenders, offender confidentiality and liaison with agencies.

Those undertaking this unit work with moderate support in roles involving routine tasks with a number of familiar steps.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Encourage maintenance of relationships

1.1 Encourage and assist offender to maintain contact with family, friends and support according to services and resources available.

1.2 Assist contacts between offender and networks in the community according to organisation procedures.

1.3 Refer offender and family to suitable specialists according to the nature and urgency of the needs.

1.4 Make contact with offender’s family and friends or supporters according to offender’s interests, procedures and organisational practice.

1.5 Assist offender to develop and maintain appropriate relationships with officers, services agencies and personal support.

1.6 Encourage offenders to manage themselves and their relationships confidently and productively.

1.7 Provide support to offender in a manner that maintains the integrity of self-management and personal dignity.

2. Maintain professional relationship with offenders

2.1 Communicate with offenders in a manner appropriate to the offender’s needs and circumstances.

2.2 Respond to offender’s requests and concerns positively and consistently.

2.3 Maintain confidentiality and discretion according to procedures and individual agreements with offender.

2.4 Acknowledge and support offender’s rights and options consistent with policies, orders and relevant legislation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not yet specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

encouraging offenders according to offender and case management objectives, needs, risks and individual circumstances

providing support to all offenders without prejudice and within the boundaries of professional conduct

retaining confidential information

supporting offenders to maintain relationships with people, services and agencies that can assist them

communicating verbally with a range of people from diverse backgrounds

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to offender management and support

code of conduct

available offender services and programs

principles of effective communication

general counselling strategies and techniques

aspects of human behaviour and development related to offending and relationships

cultural practices and customs of minority communities

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual supporting offenders effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Encourage maintenance of relationships

1.1 Encourage and assist offender to maintain contact with family, friends and support according to services and resources available.

1.2 Assist contacts between offender and networks in the community according to organisation procedures.

1.3 Refer offender and family to suitable specialists according to the nature and urgency of the needs.

1.4 Make contact with offender’s family and friends or supporters according to offender’s interests, procedures and organisational practice.

1.5 Assist offender to develop and maintain appropriate relationships with officers, services agencies and personal support.

1.6 Encourage offenders to manage themselves and their relationships confidently and productively.

1.7 Provide support to offender in a manner that maintains the integrity of self-management and personal dignity.

2. Maintain professional relationship with offenders

2.1 Communicate with offenders in a manner appropriate to the offender’s needs and circumstances.

2.2 Respond to offender’s requests and concerns positively and consistently.

2.3 Maintain confidentiality and discretion according to procedures and individual agreements with offender.

2.4 Acknowledge and support offender’s rights and options consistent with policies, orders and relevant legislation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not yet specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

encouraging offenders according to offender and case management objectives, needs, risks and individual circumstances

providing support to all offenders without prejudice and within the boundaries of professional conduct

retaining confidential information

supporting offenders to maintain relationships with people, services and agencies that can assist them

communicating verbally with a range of people from diverse backgrounds

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to offender management and support

code of conduct

available offender services and programs

principles of effective communication

general counselling strategies and techniques

aspects of human behaviour and development related to offending and relationships

cultural practices and customs of minority communities

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual supporting offenders effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Encourage and assist offender to maintain contact with family, friends and support according to services and resources available. 
Assist contacts between offender and networks in the community according to organisation procedures. 
Refer offender and family to suitable specialists according to the nature and urgency of the needs. 
Make contact with offender’s family and friends or supporters according to offender’s interests, procedures and organisational practice. 
Assist offender to develop and maintain appropriate relationships with officers, services agencies and personal support. 
Encourage offenders to manage themselves and their relationships confidently and productively. 
Provide support to offender in a manner that maintains the integrity of self-management and personal dignity. 
Communicate with offenders in a manner appropriate to the offender’s needs and circumstances. 
Respond to offender’s requests and concerns positively and consistently. 
Maintain confidentiality and discretion according to procedures and individual agreements with offender. 
Acknowledge and support offender’s rights and options consistent with policies, orders and relevant legislation. 
Encourage and assist offender to maintain contact with family, friends and support according to services and resources available. 
Assist contacts between offender and networks in the community according to organisation procedures. 
Refer offender and family to suitable specialists according to the nature and urgency of the needs. 
Make contact with offender’s family and friends or supporters according to offender’s interests, procedures and organisational practice. 
Assist offender to develop and maintain appropriate relationships with officers, services agencies and personal support. 
Encourage offenders to manage themselves and their relationships confidently and productively. 
Provide support to offender in a manner that maintains the integrity of self-management and personal dignity. 
Communicate with offenders in a manner appropriate to the offender’s needs and circumstances. 
Respond to offender’s requests and concerns positively and consistently. 
Maintain confidentiality and discretion according to procedures and individual agreements with offender. 
Acknowledge and support offender’s rights and options consistent with policies, orders and relevant legislation. 

Forms

Assessment Cover Sheet

CSCOFM010 - Support offender to maintain positive relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCOFM010 - Support offender to maintain positive relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: