Assessor Resource

CSCOFM020
Coordinate offender management processes

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to develop offender case management models and determine implementation procedures.

This unit applies to those coordinating offender management activities designed to reduce offending behaviour. This role may be undertaken in a custodial environment or community corrections setting.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to offender management and organisational intent.

Those undertaking this unit work autonomously drawing upon support from a broad range of resources. The role requires critical reflection and evaluation skills as well as high level communication skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop a case management model

1.1 Assess organisation’s program needs according to organisational philosophy, strategic plans, purpose and structure.

1.2 Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation’s clients.

1.3 Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly.

1.4 Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks.

1.5 Explore a range of options for addressing the organisation’s strategic objectives for offender management priorities and select for inclusion in case management processes.

1.6 Gain agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes.

1.7 Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers.

1.8 Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan.

1.9 Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process.

2. Determine implementation procedures

2.1 Put in place practical strategies and resources to support key people involved in implementation.

2.2 Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained.

2.3 Negotiate support for case management processes with key people in the organisation.

2.4 Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints.

2.5 Ensure information sharing between key people in the organisation and their involvement in implementation processes.

2.6 Develop procedures to measure the progress of specialist client service delivery against defined performance indicators.

2.7 Define procedures to deal with crisis and risk.

2.8 Ensure that the case management process is understood and agreed to by all involved supervisory staff.

2.9 Establish suitable evaluation processes for ongoing implementation of the offender management process.

2.10 Check that all relevant reporting procedures meet the organisational requirements.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting and applying legislation, strategic plans and organisational purpose

anticipating and managing organisational issues that affect case management

developing and assessing case management models appropriate for intervention

collecting and analysing information

using word processing and spreadsheet programs to document plans and systems

consulting with and negotiating mutually agreed outcomes with staff at all levels in the organisation

communicating verbally, including interviewing, negotiating and establishing and maintaining relationships and networks interpersonal communication

researching current trends in case management to inform development of case management models

analysing and evaluating practices

planning for practice improvement

developing implementation strategies appropriate for intervention and the organisation

applying program evaluation and review strategies

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

policy, procedures, legislation and statutory requirements related to the area of work

different models of intervention and behaviour change management

cultural protocols and systems

family structure, dynamics, communication and decision making

family support and family casework strategies

range of community services and resources available

indicators of abuse and accepted intervention strategies

effects of abuse on emotional and social development

effects of different forms of intervention

effects of incarceration

operational planning processes

report writing and documentation requirements

time and stress-management techniques

meeting procedures and facilitation

developing and maintaining appropriate networks

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual coordinating offender management processes effectively as part of a coordinated team including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop a case management model

1.1 Assess organisation’s program needs according to organisational philosophy, strategic plans, purpose and structure.

1.2 Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation’s clients.

1.3 Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly.

1.4 Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks.

1.5 Explore a range of options for addressing the organisation’s strategic objectives for offender management priorities and select for inclusion in case management processes.

1.6 Gain agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes.

1.7 Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers.

1.8 Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan.

1.9 Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process.

2. Determine implementation procedures

2.1 Put in place practical strategies and resources to support key people involved in implementation.

2.2 Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained.

2.3 Negotiate support for case management processes with key people in the organisation.

2.4 Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints.

2.5 Ensure information sharing between key people in the organisation and their involvement in implementation processes.

2.6 Develop procedures to measure the progress of specialist client service delivery against defined performance indicators.

2.7 Define procedures to deal with crisis and risk.

2.8 Ensure that the case management process is understood and agreed to by all involved supervisory staff.

2.9 Establish suitable evaluation processes for ongoing implementation of the offender management process.

2.10 Check that all relevant reporting procedures meet the organisational requirements.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting and applying legislation, strategic plans and organisational purpose

anticipating and managing organisational issues that affect case management

developing and assessing case management models appropriate for intervention

collecting and analysing information

using word processing and spreadsheet programs to document plans and systems

consulting with and negotiating mutually agreed outcomes with staff at all levels in the organisation

communicating verbally, including interviewing, negotiating and establishing and maintaining relationships and networks interpersonal communication

researching current trends in case management to inform development of case management models

analysing and evaluating practices

planning for practice improvement

developing implementation strategies appropriate for intervention and the organisation

applying program evaluation and review strategies

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

policy, procedures, legislation and statutory requirements related to the area of work

different models of intervention and behaviour change management

cultural protocols and systems

family structure, dynamics, communication and decision making

family support and family casework strategies

range of community services and resources available

indicators of abuse and accepted intervention strategies

effects of abuse on emotional and social development

effects of different forms of intervention

effects of incarceration

operational planning processes

report writing and documentation requirements

time and stress-management techniques

meeting procedures and facilitation

developing and maintaining appropriate networks

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual coordinating offender management processes effectively as part of a coordinated team including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess organisation’s program needs according to organisational philosophy, strategic plans, purpose and structure. 
Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation’s clients. 
Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly. 
Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks. 
Explore a range of options for addressing the organisation’s strategic objectives for offender management priorities and select for inclusion in case management processes. 
Gain agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes. 
Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers. 
Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan. 
Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process. 
Put in place practical strategies and resources to support key people involved in implementation. 
Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained. 
Negotiate support for case management processes with key people in the organisation. 
Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints. 
Ensure information sharing between key people in the organisation and their involvement in implementation processes. 
Develop procedures to measure the progress of specialist client service delivery against defined performance indicators. 
Define procedures to deal with crisis and risk. 
Ensure that the case management process is understood and agreed to by all involved supervisory staff. 
Establish suitable evaluation processes for ongoing implementation of the offender management process. 
Check that all relevant reporting procedures meet the organisational requirements. 
Assess organisation’s program needs according to organisational philosophy, strategic plans, purpose and structure. 
Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation’s clients. 
Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly. 
Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks. 
Explore a range of options for addressing the organisation’s strategic objectives for offender management priorities and select for inclusion in case management processes. 
Gain agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes. 
Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers. 
Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan. 
Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process. 
Put in place practical strategies and resources to support key people involved in implementation. 
Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained. 
Negotiate support for case management processes with key people in the organisation. 
Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints. 
Ensure information sharing between key people in the organisation and their involvement in implementation processes. 
Develop procedures to measure the progress of specialist client service delivery against defined performance indicators. 
Define procedures to deal with crisis and risk. 
Ensure that the case management process is understood and agreed to by all involved supervisory staff. 
Establish suitable evaluation processes for ongoing implementation of the offender management process. 
Check that all relevant reporting procedures meet the organisational requirements. 

Forms

Assessment Cover Sheet

CSCOFM020 - Coordinate offender management processes
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Assessment Record Sheet

CSCOFM020 - Coordinate offender management processes

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