Assessor Resource

CSCORG001
Contribute to achieving the goals of the organisation

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to implement the organisation's policies and procedures, promote a positive image of the organisation, contribute to the work team and maintain professional relationships.

This unit applies to those working in routine work roles in a variety of contexts. This unit may be significantly contextualised to suit the organisational policy and procedure environment. Working as part of a coordinated team is integral to the role.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit work with moderate support and undertake tasks involving a limited number of familiar steps in familiar and predictable contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Implement the organisation’s policies and procedures

1.1 Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.

1.2 Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.

1.3 Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.

1.4 Use workplace equipment and technology according to procedures and guidelines.

2. Promote a positive image of the organisation

2.1 Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.

2.2 Ensure that information is correct and authorised when communicating with the public and other services.

3. Contribute to the work team

3.1 Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.

3.2 Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.

3.3 Resolve problems through discussion and cooperation in the work team.

3.4 Use opportunities to develop supportive and trusting relationships with team members.

4. Maintain professional relationships

4.1 Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.

4.2 Demonstrate respect for differences in personal values and beliefs.

4.3 Communicate in a culturally appropriate manner.

4.4 Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

reading and following workplace policies and procedures

working independently and in teams to ensure that work practices and behaviour comply with organisational standards

communicating verbally with colleagues to discuss and resolve problems

demonstrating respect of different cultures, values and beliefs and challenging inappropriate behaviour and attitudes in others

adjusting own behaviour and interactions with others to promote professional relationships

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s values, objectives, policies and procedures related to the work role

organisation’s code of conduct

organisation’s management structure and performance management process

individual and colleagues/team roles and responsibilities

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual working as part of a coordinated team making a positive contribution to achieving the quality of services specified in the organisation’s policies and procedures, including coping with difficulties, irregularities and changes to routine.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG002 Communicate effectively

PSPOHS301A Contribute to workplace safety

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Implement the organisation’s policies and procedures

1.1 Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.

1.2 Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.

1.3 Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.

1.4 Use workplace equipment and technology according to procedures and guidelines.

2. Promote a positive image of the organisation

2.1 Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.

2.2 Ensure that information is correct and authorised when communicating with the public and other services.

3. Contribute to the work team

3.1 Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.

3.2 Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.

3.3 Resolve problems through discussion and cooperation in the work team.

3.4 Use opportunities to develop supportive and trusting relationships with team members.

4. Maintain professional relationships

4.1 Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.

4.2 Demonstrate respect for differences in personal values and beliefs.

4.3 Communicate in a culturally appropriate manner.

4.4 Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

reading and following workplace policies and procedures

working independently and in teams to ensure that work practices and behaviour comply with organisational standards

communicating verbally with colleagues to discuss and resolve problems

demonstrating respect of different cultures, values and beliefs and challenging inappropriate behaviour and attitudes in others

adjusting own behaviour and interactions with others to promote professional relationships

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s values, objectives, policies and procedures related to the work role

organisation’s code of conduct

organisation’s management structure and performance management process

individual and colleagues/team roles and responsibilities

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual working as part of a coordinated team making a positive contribution to achieving the quality of services specified in the organisation’s policies and procedures, including coping with difficulties, irregularities and changes to routine.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG002 Communicate effectively

PSPOHS301A Contribute to workplace safety

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct. 
Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained. 
Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities. 
Use workplace equipment and technology according to procedures and guidelines. 
Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner. 
Ensure that information is correct and authorised when communicating with the public and other services. 
Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions. 
Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members. 
Resolve problems through discussion and cooperation in the work team. 
Use opportunities to develop supportive and trusting relationships with team members. 
Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives. 
Demonstrate respect for differences in personal values and beliefs. 
Communicate in a culturally appropriate manner. 
Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace. 
Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct. 
Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained. 
Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities. 
Use workplace equipment and technology according to procedures and guidelines. 
Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner. 
Ensure that information is correct and authorised when communicating with the public and other services. 
Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions. 
Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members. 
Resolve problems through discussion and cooperation in the work team. 
Use opportunities to develop supportive and trusting relationships with team members. 
Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives. 
Demonstrate respect for differences in personal values and beliefs. 
Communicate in a culturally appropriate manner. 
Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace. 

Forms

Assessment Cover Sheet

CSCORG001 - Contribute to achieving the goals of the organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG001 - Contribute to achieving the goals of the organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: