Assessor Resource

CSCORG005
Conduct interviews

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to plan and conduct an interview and implement decisions made as a result of interviews.

This unit applies to those working in both generalist and specialist roles from the range of occupational areas employed in correctional services. For this reason the unit may be significantly customised, particularly in the assessment of knowledge, based on different organisational, sector and locational requirements.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to interaction with offenders.

Those undertaking this unit generally work independently, drawing upon support from familiar resources.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan an interview

1.1 Negotiate and confirm purpose and objectives of interview with involved parties.

1.2 Check and confirm all relevant information from different information sources.

1.3 Select a comfortable interview location that provides privacy and the confidence to speak freely.

1.4 Notify the necessary participants of the venue, time and objectives of the interview.

2. Conduct an interview

2.1 Use interview techniques appropriately and document outcomes in required format.

2.2 Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

2.3 Deal constructively with negative responses and manage conflict.

2.4 Adapt communication methods to suit individual needs.

2.5 Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.

2.6 Take appropriate action according to observed behaviour and responses.

2.7 Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.

3. Implement decisions

3.1 Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.

3.2 Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.

3.3 Give responses and feedback that help achieve the purpose of the interview to key people.

3.4 Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using the following communication techniques:

listening

questioning to confirm understanding and elicit information

reflecting and summarising

establishing rapport

negotiating

remaining calm in difficult and uncertain situations

making relevant referrals and responses

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policies and procedures related to conducting and documenting interviews

principles and methods of effective interviewing

principles of managing conflict

contingencies for unexpected behaviour and responses

discriminative language

barriers to effective communication

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual when conducting interviews.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG002 Communicate effectively

CSCORG003 Prepare reports

CSCOFM008 Supervise offenders

CSCOFM012 Process offender induction

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan an interview

1.1 Negotiate and confirm purpose and objectives of interview with involved parties.

1.2 Check and confirm all relevant information from different information sources.

1.3 Select a comfortable interview location that provides privacy and the confidence to speak freely.

1.4 Notify the necessary participants of the venue, time and objectives of the interview.

2. Conduct an interview

2.1 Use interview techniques appropriately and document outcomes in required format.

2.2 Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

2.3 Deal constructively with negative responses and manage conflict.

2.4 Adapt communication methods to suit individual needs.

2.5 Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.

2.6 Take appropriate action according to observed behaviour and responses.

2.7 Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.

3. Implement decisions

3.1 Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.

3.2 Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.

3.3 Give responses and feedback that help achieve the purpose of the interview to key people.

3.4 Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using the following communication techniques:

listening

questioning to confirm understanding and elicit information

reflecting and summarising

establishing rapport

negotiating

remaining calm in difficult and uncertain situations

making relevant referrals and responses

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policies and procedures related to conducting and documenting interviews

principles and methods of effective interviewing

principles of managing conflict

contingencies for unexpected behaviour and responses

discriminative language

barriers to effective communication

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual when conducting interviews.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG002 Communicate effectively

CSCORG003 Prepare reports

CSCOFM008 Supervise offenders

CSCOFM012 Process offender induction

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Negotiate and confirm purpose and objectives of interview with involved parties. 
Check and confirm all relevant information from different information sources. 
Select a comfortable interview location that provides privacy and the confidence to speak freely. 
Notify the necessary participants of the venue, time and objectives of the interview. 
Use interview techniques appropriately and document outcomes in required format. 
Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview. 
Deal constructively with negative responses and manage conflict. 
Adapt communication methods to suit individual needs. 
Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern. 
Take appropriate action according to observed behaviour and responses. 
Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility. 
Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies. 
Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm. 
Give responses and feedback that help achieve the purpose of the interview to key people. 
Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress. 
Negotiate and confirm purpose and objectives of interview with involved parties. 
Check and confirm all relevant information from different information sources. 
Select a comfortable interview location that provides privacy and the confidence to speak freely. 
Notify the necessary participants of the venue, time and objectives of the interview. 
Use interview techniques appropriately and document outcomes in required format. 
Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview. 
Deal constructively with negative responses and manage conflict. 
Adapt communication methods to suit individual needs. 
Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern. 
Take appropriate action according to observed behaviour and responses. 
Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility. 
Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies. 
Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm. 
Give responses and feedback that help achieve the purpose of the interview to key people. 
Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress. 

Forms

Assessment Cover Sheet

CSCORG005 - Conduct interviews
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

CSCORG005 - Conduct interviews

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: