Assessor Resource

CSCORG011
Establish and maintain networks

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to identify professional interests and resources, promote awareness of organisational services and their purpose and develop professional networks within the criminal justice system.

This unit applies to those working in roles delivering services for offenders in the community.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to interagency liaison.

Those undertaking this unit work autonomously drawing upon support from a range of established resources. The role requires complex task organisation with high level communication and analysis skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify professional interests and resources

1.1 Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders.

1.2 Monitor information about the range of services available in the community and review the information for relevance and currency.

1.3 Maintain and consult a comprehensive and accurate record of organisation and community resources.

1.4 Identify common and complementary interests and confirm with other services and agencies.

1.5 Consult colleagues and key people and exchange information relevant to shared interests.

2. Promote awareness of the service and its purpose

2.1 Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support.

2.2 Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues.

2.3 Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures.

2.4 Research information about changes and current trends in community and service attitudes and analyse to inform action and reports.

3. Develop networks

3.1 Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice.

3.2 Use network strategies to maintain effective working relationships with key people in agencies and services.

3.3 Identify other agencies’ principles, objectives and guidelines and confirm common and complementary purpose.

3.4 Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities.

3.5 Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully.

3.6 Use information about existing services in the design and development of offender management programs and for specific projects.

3.7 Conduct contact with other agencies through appropriate and agreed forums.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying legislation, regulations and organisational policies, procedures and practices relating to the protocol and guidelines that determine contact with other agencies, services and the wider community

using interpersonal and group communication with diverse internal and external networks, including negotiation, consultation and liaison

using formal and informal organisational communication channels

identifying and obtaining assistance to resolve conflicts in a networking context

applying procedures relating to occupational health and safety, equal employment opportunity, equity and diversity in the context of networking

promoting a positive and cooperative image of the organisation and its services

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies and procedures relating to the protocols and guidelines that determine contact with other agencies and services

organisation structures and protocols, including knowledge of services and programs of the organisation

key people and service agencies in the community related to services and support for offenders

organisational and community communication channels

principles of conflict resolution

range of effective communication strategies for cooperative and inter-agency decision making

organisation’s code of conduct

organisation’s offender management policies, procedure and protocols

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when building and maintaining networks, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify professional interests and resources

1.1 Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders.

1.2 Monitor information about the range of services available in the community and review the information for relevance and currency.

1.3 Maintain and consult a comprehensive and accurate record of organisation and community resources.

1.4 Identify common and complementary interests and confirm with other services and agencies.

1.5 Consult colleagues and key people and exchange information relevant to shared interests.

2. Promote awareness of the service and its purpose

2.1 Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support.

2.2 Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues.

2.3 Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures.

2.4 Research information about changes and current trends in community and service attitudes and analyse to inform action and reports.

3. Develop networks

3.1 Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice.

3.2 Use network strategies to maintain effective working relationships with key people in agencies and services.

3.3 Identify other agencies’ principles, objectives and guidelines and confirm common and complementary purpose.

3.4 Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities.

3.5 Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully.

3.6 Use information about existing services in the design and development of offender management programs and for specific projects.

3.7 Conduct contact with other agencies through appropriate and agreed forums.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying legislation, regulations and organisational policies, procedures and practices relating to the protocol and guidelines that determine contact with other agencies, services and the wider community

using interpersonal and group communication with diverse internal and external networks, including negotiation, consultation and liaison

using formal and informal organisational communication channels

identifying and obtaining assistance to resolve conflicts in a networking context

applying procedures relating to occupational health and safety, equal employment opportunity, equity and diversity in the context of networking

promoting a positive and cooperative image of the organisation and its services

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies and procedures relating to the protocols and guidelines that determine contact with other agencies and services

organisation structures and protocols, including knowledge of services and programs of the organisation

key people and service agencies in the community related to services and support for offenders

organisational and community communication channels

principles of conflict resolution

range of effective communication strategies for cooperative and inter-agency decision making

organisation’s code of conduct

organisation’s offender management policies, procedure and protocols

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when building and maintaining networks, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders. 
Monitor information about the range of services available in the community and review the information for relevance and currency. 
Maintain and consult a comprehensive and accurate record of organisation and community resources. 
Identify common and complementary interests and confirm with other services and agencies. 
Consult colleagues and key people and exchange information relevant to shared interests. 
Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support. 
Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues. 
Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures. 
Research information about changes and current trends in community and service attitudes and analyse to inform action and reports. 
Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice. 
Use network strategies to maintain effective working relationships with key people in agencies and services. 
Identify other agencies’ principles, objectives and guidelines and confirm common and complementary purpose. 
Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities. 
Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully. 
Use information about existing services in the design and development of offender management programs and for specific projects. 
Conduct contact with other agencies through appropriate and agreed forums. 
Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders. 
Monitor information about the range of services available in the community and review the information for relevance and currency. 
Maintain and consult a comprehensive and accurate record of organisation and community resources. 
Identify common and complementary interests and confirm with other services and agencies. 
Consult colleagues and key people and exchange information relevant to shared interests. 
Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support. 
Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues. 
Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures. 
Research information about changes and current trends in community and service attitudes and analyse to inform action and reports. 
Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice. 
Use network strategies to maintain effective working relationships with key people in agencies and services. 
Identify other agencies’ principles, objectives and guidelines and confirm common and complementary purpose. 
Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities. 
Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully. 
Use information about existing services in the design and development of offender management programs and for specific projects. 
Conduct contact with other agencies through appropriate and agreed forums. 

Forms

Assessment Cover Sheet

CSCORG011 - Establish and maintain networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG011 - Establish and maintain networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: