Assessor Resource

CSCORG015
Represent and promote the organisation

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to promote an organisation, liaise and negotiate to achieve outcomes, and build and maintain networks.

This unit applies to those working in a management role within correctional services, but with some contextualisation may apply to workers in a range of occupational areas.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to sharing of sensitive information.

Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires critical reflection and high level communication skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the organisation

1.1 Use a range of strategies to promote a positive image of the organisation at every available opportunity.

1.2 Communicate issues, policies and practices effectively to a range of audiences in writing and orally.

1.3 Develop and distribute authoritative and specialist advice within the area of responsibility.

2. Influence others

2.1 Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.

2.2 Convey points of view and information that contribute to consensus in a positive manner.

3. Liaise and negotiate to achieve outcomes

3.1 Negotiate effectively to achieve the determined objectives of the communication.

3.2 Use conflict-resolution techniques effectively to ensure positive outcomes for participants.

3.3 Identify and involve appropriate key people in achieving outcomes.

4. Build and maintain networks

4.1 Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.

4.2 Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.

4.3 Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective communication techniques especially related to public presentations, giving and receiving feedback, designing promotional material, maintaining effective relationships and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

responding to diversity, including gender and disability

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning, conformity to organisational requirements, and accuracy and consistency of information

applying procedures relating to occupational health and safety in the context of internal and external networking

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

communication techniques

written communication techniques

techniques for building relationships of trust, including with people from different cultures

techniques for preparing and presenting information to promote the organisation

public and political context of the organisation and its services

key people inside and outside the organisation who have an impact on its culture, services, resources and policies

This unit can be assessed off the job, for example in a structured training program applying the context of the organisation and the work role. It will be more effectively and economically assessed through evidence provided in routine work practice and across a range of applications relevant to the industry, professional programs and services, the wider community and general management.

Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the organisation

1.1 Use a range of strategies to promote a positive image of the organisation at every available opportunity.

1.2 Communicate issues, policies and practices effectively to a range of audiences in writing and orally.

1.3 Develop and distribute authoritative and specialist advice within the area of responsibility.

2. Influence others

2.1 Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.

2.2 Convey points of view and information that contribute to consensus in a positive manner.

3. Liaise and negotiate to achieve outcomes

3.1 Negotiate effectively to achieve the determined objectives of the communication.

3.2 Use conflict-resolution techniques effectively to ensure positive outcomes for participants.

3.3 Identify and involve appropriate key people in achieving outcomes.

4. Build and maintain networks

4.1 Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.

4.2 Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.

4.3 Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective communication techniques especially related to public presentations, giving and receiving feedback, designing promotional material, maintaining effective relationships and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

responding to diversity, including gender and disability

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning, conformity to organisational requirements, and accuracy and consistency of information

applying procedures relating to occupational health and safety in the context of internal and external networking

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

communication techniques

written communication techniques

techniques for building relationships of trust, including with people from different cultures

techniques for preparing and presenting information to promote the organisation

public and political context of the organisation and its services

key people inside and outside the organisation who have an impact on its culture, services, resources and policies

This unit can be assessed off the job, for example in a structured training program applying the context of the organisation and the work role. It will be more effectively and economically assessed through evidence provided in routine work practice and across a range of applications relevant to the industry, professional programs and services, the wider community and general management.

Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use a range of strategies to promote a positive image of the organisation at every available opportunity. 
Communicate issues, policies and practices effectively to a range of audiences in writing and orally. 
Develop and distribute authoritative and specialist advice within the area of responsibility. 
Design interpersonal communication to meet the needs of the audience and the objectives of the presentation. 
Convey points of view and information that contribute to consensus in a positive manner. 
Negotiate effectively to achieve the determined objectives of the communication. 
Use conflict-resolution techniques effectively to ensure positive outcomes for participants. 
Identify and involve appropriate key people in achieving outcomes. 
Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self. 
Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes. 
Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes. 
Use a range of strategies to promote a positive image of the organisation at every available opportunity. 
Communicate issues, policies and practices effectively to a range of audiences in writing and orally. 
Develop and distribute authoritative and specialist advice within the area of responsibility. 
Design interpersonal communication to meet the needs of the audience and the objectives of the presentation. 
Convey points of view and information that contribute to consensus in a positive manner. 
Negotiate effectively to achieve the determined objectives of the communication. 
Use conflict-resolution techniques effectively to ensure positive outcomes for participants. 
Identify and involve appropriate key people in achieving outcomes. 
Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self. 
Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes. 
Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes. 

Forms

Assessment Cover Sheet

CSCORG015 - Represent and promote the organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG015 - Represent and promote the organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: