Assessor Resource

CSCORG017
Coordinate the implementation of change

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to plan for, implement and evaluate change in the workplace.

This unit applies to those working in general and specialist areas in a range of occupational areas.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to use of resources and process for effecting change.

Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires planning, organisation and high level communication skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for change

1.1 Create opportunities to develop and communicate solutions to problems and issues in the workplace.

1.2 Use group processes to assess proposals to determine the benefits and costs of change and advise key people of the outcomes.

1.3 Ensure that all key people are involved in developing a change management strategy and plan according to legislation, policy and procedures.

1.4 Ensure plans for implementing change demonstrate an awareness of the political, resource and industrial context.

2. Implement change in the workplace

2.1 Determine resources required to implement change and allocate as required and according to priorities.

2.2 Provide direction and support in the change process to team members to enable commitment and a collective focus.

2.3 Promote cooperation from key people to assist in and support the implementation of change.

2.4 Provide information on the operational aspects of change within the work unit routinely to colleagues.

2.5 Organise training to develop awareness and skills needed by staff to benefit from change where required.

3. Evaluate change

3.1 Develop feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

3.2 Monitor the impact of change and evaluate progress and issues according to evaluation mechanisms.

3.3 Provide feedback on the impact of change to key people as input to planning and policy development and reporting.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions

communicating with a diverse range of individuals at different levels in the organisation

responding to diversity, including gender and disability

problem solving in the context of managing change

coaching and mentoring others in the change process

managing the effects of change in the workplace, including occupational health and safety issues such as workplace stress

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures relating to protocols and guidelines for implementing change in the workplace

a range of change management models and tools and the application of these in the workplace

organisation’s structure and culture and the impact and effects of changes on individuals and organisations

consultative mechanisms and protocols of the organisation

political and industrial relations context of the industry

group dynamics

equal employment opportunities, equity and diversity principles

Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating the implementation of change, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for change

1.1 Create opportunities to develop and communicate solutions to problems and issues in the workplace.

1.2 Use group processes to assess proposals to determine the benefits and costs of change and advise key people of the outcomes.

1.3 Ensure that all key people are involved in developing a change management strategy and plan according to legislation, policy and procedures.

1.4 Ensure plans for implementing change demonstrate an awareness of the political, resource and industrial context.

2. Implement change in the workplace

2.1 Determine resources required to implement change and allocate as required and according to priorities.

2.2 Provide direction and support in the change process to team members to enable commitment and a collective focus.

2.3 Promote cooperation from key people to assist in and support the implementation of change.

2.4 Provide information on the operational aspects of change within the work unit routinely to colleagues.

2.5 Organise training to develop awareness and skills needed by staff to benefit from change where required.

3. Evaluate change

3.1 Develop feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

3.2 Monitor the impact of change and evaluate progress and issues according to evaluation mechanisms.

3.3 Provide feedback on the impact of change to key people as input to planning and policy development and reporting.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions

communicating with a diverse range of individuals at different levels in the organisation

responding to diversity, including gender and disability

problem solving in the context of managing change

coaching and mentoring others in the change process

managing the effects of change in the workplace, including occupational health and safety issues such as workplace stress

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures relating to protocols and guidelines for implementing change in the workplace

a range of change management models and tools and the application of these in the workplace

organisation’s structure and culture and the impact and effects of changes on individuals and organisations

consultative mechanisms and protocols of the organisation

political and industrial relations context of the industry

group dynamics

equal employment opportunities, equity and diversity principles

Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating the implementation of change, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Create opportunities to develop and communicate solutions to problems and issues in the workplace. 
Use group processes to assess proposals to determine the benefits and costs of change and advise key people of the outcomes. 
Ensure that all key people are involved in developing a change management strategy and plan according to legislation, policy and procedures. 
Ensure plans for implementing change demonstrate an awareness of the political, resource and industrial context. 
Determine resources required to implement change and allocate as required and according to priorities. 
Provide direction and support in the change process to team members to enable commitment and a collective focus. 
Promote cooperation from key people to assist in and support the implementation of change. 
Provide information on the operational aspects of change within the work unit routinely to colleagues. 
Organise training to develop awareness and skills needed by staff to benefit from change where required. 
Develop feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives. 
Monitor the impact of change and evaluate progress and issues according to evaluation mechanisms. 
Provide feedback on the impact of change to key people as input to planning and policy development and reporting. 
Create opportunities to develop and communicate solutions to problems and issues in the workplace. 
Use group processes to assess proposals to determine the benefits and costs of change and advise key people of the outcomes. 
Ensure that all key people are involved in developing a change management strategy and plan according to legislation, policy and procedures. 
Ensure plans for implementing change demonstrate an awareness of the political, resource and industrial context. 
Determine resources required to implement change and allocate as required and according to priorities. 
Provide direction and support in the change process to team members to enable commitment and a collective focus. 
Promote cooperation from key people to assist in and support the implementation of change. 
Provide information on the operational aspects of change within the work unit routinely to colleagues. 
Organise training to develop awareness and skills needed by staff to benefit from change where required. 
Develop feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives. 
Monitor the impact of change and evaluate progress and issues according to evaluation mechanisms. 
Provide feedback on the impact of change to key people as input to planning and policy development and reporting. 

Forms

Assessment Cover Sheet

CSCORG017 - Coordinate the implementation of change
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG017 - Coordinate the implementation of change

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: