Assessor Resource

CSCORG019
Manage teamwork through delegations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to delegate responsibility and authority to others, negotiate targets for delegated work and provide advice and support.

This unit applies to those working in management roles within a range of generalist and specialist occupational areas.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to delegated authority.

Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires critical evaluation, analysis and high level communication skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Delegate responsibility and authority to others

1.1 Delegate authority and responsibilities to people able to deliver the required outcomes.

1.2 Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.

1.3 Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.

1.4 Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.

1.5 Review delegations at suitable intervals and revise arrangements where necessary.

2. Negotiate targets for delegated work

2.1 Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.

2.2 Ensure targets take into account the competencies and experience of the individuals and teams involved.

2.3 Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.

2.4 Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.

2.5 Inform all relevant parts of the organisation about delegated work, targets and the review of targets.

3. Provide advice and support

3.1 Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.

3.2 Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.

3.3 Ensure advice and support give encouragement and positive direction to people involved in the delegated work.

3.4 Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.

3.5 Foster and promote the interests of delegated individuals and work teams in the organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines related to delegations

interpreting and explaining organisational policies and procedures relating to delegations and applying them in the workplace

planning and developing work unit targets and effectiveness measures

using team-building strategies

responding to diversity in the workplace

using communication strategies involving exchanges of often complex oral information

undertaking grievance counselling and resolving conflict in work teams

undertaking effective liaison, negotiation and consultation

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to delegations

range of delegations applicable in government services

instructions and standards relating to delegations

organisational structure and levels of authority or delegation

interviewing, counselling, negotiation and mediation techniques

cultural awareness related to promoting cultural diversity in the workplace

conflict resolution techniques

team-building strategies

strategic plans and work unit or business plans

justice system structures and political influences

equal employment opportunities, equity and diversity principles

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing teamwork through delegations, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Delegate responsibility and authority to others

1.1 Delegate authority and responsibilities to people able to deliver the required outcomes.

1.2 Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.

1.3 Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.

1.4 Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.

1.5 Review delegations at suitable intervals and revise arrangements where necessary.

2. Negotiate targets for delegated work

2.1 Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.

2.2 Ensure targets take into account the competencies and experience of the individuals and teams involved.

2.3 Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.

2.4 Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.

2.5 Inform all relevant parts of the organisation about delegated work, targets and the review of targets.

3. Provide advice and support

3.1 Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.

3.2 Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.

3.3 Ensure advice and support give encouragement and positive direction to people involved in the delegated work.

3.4 Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.

3.5 Foster and promote the interests of delegated individuals and work teams in the organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines related to delegations

interpreting and explaining organisational policies and procedures relating to delegations and applying them in the workplace

planning and developing work unit targets and effectiveness measures

using team-building strategies

responding to diversity in the workplace

using communication strategies involving exchanges of often complex oral information

undertaking grievance counselling and resolving conflict in work teams

undertaking effective liaison, negotiation and consultation

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to delegations

range of delegations applicable in government services

instructions and standards relating to delegations

organisational structure and levels of authority or delegation

interviewing, counselling, negotiation and mediation techniques

cultural awareness related to promoting cultural diversity in the workplace

conflict resolution techniques

team-building strategies

strategic plans and work unit or business plans

justice system structures and political influences

equal employment opportunities, equity and diversity principles

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing teamwork through delegations, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Delegate authority and responsibilities to people able to deliver the required outcomes. 
Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out. 
Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience. 
Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified. 
Review delegations at suitable intervals and revise arrangements where necessary. 
Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities. 
Ensure targets take into account the competencies and experience of the individuals and teams involved. 
Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved. 
Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed. 
Inform all relevant parts of the organisation about delegated work, targets and the review of targets. 
Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance. 
Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions. 
Ensure advice and support give encouragement and positive direction to people involved in the delegated work. 
Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities. 
Foster and promote the interests of delegated individuals and work teams in the organisation. 
Delegate authority and responsibilities to people able to deliver the required outcomes. 
Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out. 
Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience. 
Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified. 
Review delegations at suitable intervals and revise arrangements where necessary. 
Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities. 
Ensure targets take into account the competencies and experience of the individuals and teams involved. 
Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved. 
Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed. 
Inform all relevant parts of the organisation about delegated work, targets and the review of targets. 
Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance. 
Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions. 
Ensure advice and support give encouragement and positive direction to people involved in the delegated work. 
Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities. 
Foster and promote the interests of delegated individuals and work teams in the organisation. 

Forms

Assessment Cover Sheet

CSCORG019 - Manage teamwork through delegations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

CSCORG019 - Manage teamwork through delegations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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