Assessor Resource

CSCORG020
Manage projects in justice and offender services

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to supervise a project team, monitor the progress of a project, maintain project quality and maintain communication with key people during the project.

This unit applies to those working in a role supervising substantial complex projects.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to project management.

Those undertaking this unit work autonomously, frequently accessing and evaluating support from a broad range of sources. The role requires organisation, critical reflection and high level communication skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Supervise project team

1.1 Develop project plan.

1.2 Select project management tools and allocate tasks to project team in ways that make best use of team resources.

1.3 Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.

1.4 Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.

1.5 Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.

1.6 Identify strategies for dealing with problems experienced by team members.

1.7 Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.

2. Monitor progress of the project

2.1 Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.

2.2 Identify emerging risks and obstacles and their causes and take appropriate action.

2.3 Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.

2.4 Control project activities and resources in line with project plan and consistent with the project’s scope and definition.

2.5 Record changes to activities, resources and plans and provide them to the necessary people.

2.6 Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.

3. Maintain project quality

3.1 Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.

3.2 Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.

3.3 Identify problems promptly and analyse issues for potential causes and solutions.

3.4 Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.

4. Maintain communication with key people

4.1 Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.

4.2 Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.

4.3 Present information in styles and formats most appropriate to the needs and interests of key people.

4.4 Seek information from key people and from sources with an interest in the project and assess it for its implications.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines that may impact on the project and management of the project

using project planning techniques related to projects that may be reasonably complex in terms of scope, degree of risk, and political, cultural and social factors

detailing requirements, writing recommendations and preparing plans requiring precision of expression

negotiating timelines, roles and responsibilities with stakeholders and project team members

scheduling project activities

communicating with key people using a range of communication styles to suit different audiences and purposes

using project management tools suited to reasonably complex projects

using communication strategies involving exchanges of often complex oral information

applying risk-management techniques in project management

maintaining the commitment, motivation and support of team members

using team-building strategies

responding to diversity in the workplace

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures that may impact the project

legal and statutory obligations associated with project management in the context of the organisation and its services

role and relationship of projects and their management within the strategic objectives and purposes of the organisation and the wider justice system

current project management and quality assurance methods

organisation’s recent experience with project management and constraints arising

methods of analysing and costing resource capacity and use

methods of control and accountability of processes and resources

principles of team leadership and team development

objectives and methods for effective negotiation

recording and reporting requirements

opportunities for training, professional skills development and learning activities

conflict resolution techniques

justice system structures and political influences

equal employment opportunities, equity and diversity principles

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing projects in justice and offender services, including coping with difficulties, irregularities and breakdowns in routine.

Evidence must be gathered over time and drawn from the range of routines and required work activities relevant to the performance criteria, the range statement and the organisational environment.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Supervise project team

1.1 Develop project plan.

1.2 Select project management tools and allocate tasks to project team in ways that make best use of team resources.

1.3 Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.

1.4 Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.

1.5 Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.

1.6 Identify strategies for dealing with problems experienced by team members.

1.7 Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.

2. Monitor progress of the project

2.1 Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.

2.2 Identify emerging risks and obstacles and their causes and take appropriate action.

2.3 Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.

2.4 Control project activities and resources in line with project plan and consistent with the project’s scope and definition.

2.5 Record changes to activities, resources and plans and provide them to the necessary people.

2.6 Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.

3. Maintain project quality

3.1 Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.

3.2 Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.

3.3 Identify problems promptly and analyse issues for potential causes and solutions.

3.4 Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.

4. Maintain communication with key people

4.1 Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.

4.2 Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.

4.3 Present information in styles and formats most appropriate to the needs and interests of key people.

4.4 Seek information from key people and from sources with an interest in the project and assess it for its implications.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines that may impact on the project and management of the project

using project planning techniques related to projects that may be reasonably complex in terms of scope, degree of risk, and political, cultural and social factors

detailing requirements, writing recommendations and preparing plans requiring precision of expression

negotiating timelines, roles and responsibilities with stakeholders and project team members

scheduling project activities

communicating with key people using a range of communication styles to suit different audiences and purposes

using project management tools suited to reasonably complex projects

using communication strategies involving exchanges of often complex oral information

applying risk-management techniques in project management

maintaining the commitment, motivation and support of team members

using team-building strategies

responding to diversity in the workplace

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures that may impact the project

legal and statutory obligations associated with project management in the context of the organisation and its services

role and relationship of projects and their management within the strategic objectives and purposes of the organisation and the wider justice system

current project management and quality assurance methods

organisation’s recent experience with project management and constraints arising

methods of analysing and costing resource capacity and use

methods of control and accountability of processes and resources

principles of team leadership and team development

objectives and methods for effective negotiation

recording and reporting requirements

opportunities for training, professional skills development and learning activities

conflict resolution techniques

justice system structures and political influences

equal employment opportunities, equity and diversity principles

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing projects in justice and offender services, including coping with difficulties, irregularities and breakdowns in routine.

Evidence must be gathered over time and drawn from the range of routines and required work activities relevant to the performance criteria, the range statement and the organisational environment.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop project plan. 
Select project management tools and allocate tasks to project team in ways that make best use of team resources. 
Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm. 
Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities. 
Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project. 
Identify strategies for dealing with problems experienced by team members. 
Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project. 
Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan. 
Identify emerging risks and obstacles and their causes and take appropriate action. 
Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans. 
Control project activities and resources in line with project plan and consistent with the project’s scope and definition. 
Record changes to activities, resources and plans and provide them to the necessary people. 
Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan. 
Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems. 
Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony. 
Identify problems promptly and analyse issues for potential causes and solutions. 
Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people. 
Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals. 
Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality. 
Present information in styles and formats most appropriate to the needs and interests of key people. 
Seek information from key people and from sources with an interest in the project and assess it for its implications. 
Develop project plan. 
Select project management tools and allocate tasks to project team in ways that make best use of team resources. 
Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm. 
Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities. 
Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project. 
Identify strategies for dealing with problems experienced by team members. 
Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project. 
Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan. 
Identify emerging risks and obstacles and their causes and take appropriate action. 
Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans. 
Control project activities and resources in line with project plan and consistent with the project’s scope and definition. 
Record changes to activities, resources and plans and provide them to the necessary people. 
Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan. 
Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems. 
Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony. 
Identify problems promptly and analyse issues for potential causes and solutions. 
Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people. 
Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals. 
Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality. 
Present information in styles and formats most appropriate to the needs and interests of key people. 
Seek information from key people and from sources with an interest in the project and assess it for its implications. 

Forms

Assessment Cover Sheet

CSCORG020 - Manage projects in justice and offender services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG020 - Manage projects in justice and offender services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: