Assessor Resource

CSCORG405A
Establish and maintain networks

Assessment tool

Version 1.0
Issue Date: April 2024


In practice, establishing and maintaining networks overlap with other generalist or specialist work activities such as using workplace communication strategies, organising and chairing meetings, handling information, using resources, etc.

This unit applies to candidates with both general and specialist competencies from the range of occupational areas. The unit applies to the work required to deliver services for offenders in the community or where the community provides external support and involvement. It applies to case management, which includes a significant component of external agency support and provision of service.

This unit of competency describes the outcomes required to identify and interact with agencies within the criminal justice system and in the community in order to establish and maintain networks that enable a more comprehensive and coordinated provision of service and community information. The unit includes identifying professional interests and resources, and promoting awareness of the service and its purpose.

This unit replaces and is equivalent to CSCORG010A Establish and maintain networks.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable

Co-Requisites

Not applicable

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit should be assessed in the workplace and assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Evidence will be required of performance in a range of variables required by the work site and the defined work role and responsibilities.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to establish and maintain networks in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when building and maintaining networks, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines relating to internal and external networks

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

case studies

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

applying legislation, regulations and organisational policies, procedures and practices relating to the protocol and guidelines that determine contact with other agencies, services and the wider community

using interpersonal and group communication with diverse internal and external networks, including negotiation, consultation and liaison

using formal and informal organisational communication channels

identifying and obtaining assistance to resolve conflicts in a networking context

applying procedures relating to occupational health and safety, equal employment opportunity, equity and diversity in the context of networking

promoting a positive and cooperative image of the organisation and its services.

Required knowledge:

legislation, regulations, policies and procedures relating to the protocols and guidelines that determine contact with other agencies and services

organisation structures and protocols, including knowledge of services and programs of the organisation

key people and service agencies in the community related to services and support for offenders

organisational and community communication channels

principles of conflict resolution

range of effective communication strategies for cooperative and inter-agency decision making

organisation's code of conduct

organisation's offender management policies, procedure and protocols.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Key internal and external stakeholders may include:

colleagues

supervisors

senior managers within the organisation

representatives from other services and support agencies with an interest in the needs of offenders

generic community services

specialist community services, including those for different cultural groups

criminal justice agencies

key community representatives

professional associations and connections

offender and case management teams.

Legislation, organisational policy and procedures may include:

federal, and state or territory legislation and regulations, such as:

public sector management Acts

financial management Acts

privacy legislation

equal employment opportunities, anti-discrimination and harassment legislation

consumer legislation

environment legislation

risk management guidelines

ethics and code of conduct

public sector standards

fraud control standards

government security standards

organisational protocols

organisation's environmental and sustainability practices.

Networks may include:

formal or informal networks

circulation lists

virtual communities, such as e-networks.

Network strategies may include:

maintaining regular contact

individual marketing

distribution of materials

participation in teams

volunteering to participate in special projects

organising and participating in team-building or social events.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders. 
Monitor information about the range of services available in the community and review the information for relevance and currency. 
Maintain and consult a comprehensive and accurate record of organisation and community resources. 
Identify common and complementary interests and confirm with other services and agencies. 
Consult colleagues and key people and exchange information relevant to shared interests. 
Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support. 
Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues. 
Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures. 
Research information about changes and current trends in community and service attitudes and analyse to inform action and reports. 
Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice. 
Use network strategies to maintain effective working relationships with key people in agencies and services. 
Identify other agencies' principles, objectives and guidelines and confirm common and complementary purpose. 
Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities. 
Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully. 
Use information about existing services in the design and development of offender management programs and for specific projects. 
Conduct contact with other agencies through appropriate and agreed forums. 

Forms

Assessment Cover Sheet

CSCORG405A - Establish and maintain networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG405A - Establish and maintain networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: