Assessor Resource

CSCORG502A
Represent and promote the organisation

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to candidates with both general and specialist competencies from a range of occupational areas.

In practice, representing and promoting the organisation may overlap with other generalist or specialist work activities such as using complex communication strategies, establishing and maintaining networks, contributing to the goals of the organisation, using resources, etc.

This unit of competency describes the outcomes required to use a broad range of communication techniques to provide information and enhance the public image of the organisation with a range of professional networks outside the organisation. It includes representing the organisation, influencing others, liaising and negotiating to build and maintain networks.

This is a generic management unit that has been designed to allow significant contextualisation according to the requirements of the organisation, management structures and candidates' work roles and responsibilities.

This unit replaces and is equivalent to CSCORG014A Represent and promote the organisation.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable

Co-Requisites

Not applicable

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit can be assessed off the job, for example in a structured training program applying the context of the organisation and the work role. It will be more effectively and economically assessed through evidence provided in routine work practice and across a range of applications relevant to the industry, professional programs and services, the wider community and general management.

Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

representing and promoting the organisation in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when representing and promoting the organisation, and building and maintaining networks, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines relating to protocols for representing and promoting the organisation

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

case studies

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

applying legislation, regulations and organisational policies, procedures and practices relating to representing and promoting the organisation, including protocols for maintaining networks

using effective communication techniques especially related to public presentations, giving and receiving feedback, designing promotional material, maintaining effective relationships and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

responding to diversity, including gender and disability

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning, conformity to organisational requirements, and accuracy and consistency of information

applying procedures relating to occupational health and safety in the context of internal and external networking.

Required knowledge:

legislation, regulations, policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

Environmental or sustainability legislation, regulations and codes of practice applicable to industry

principles of effective communication in relation to listening, questioning and non-verbal communication

a range of complex written communication techniques and their principles

principles and techniques for building relationships of trust, including with people from different cultures

techniques and strategies for preparing and presenting information to promote the organisation

public and political context of the organisation and its services

key people inside and outside the organisation who have an impact on its culture, services, resources and policies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Range of strategies to promote the organisation may include:

attending or speaking at meetings, seminars and conferences

association membership

public and specially-targeted presentations

public promotions

providing tailored information

explaining mission, goals and objectives in ways suited to the diversity of the audience

consulting and advising

chairing meetings

briefings

interviews.

Range of audiences may include:

work team

suppliers

formal and informal groups

internal and external customers

government agencies

professional and occupational associations

project-specific consultative or reference groups

committees, such as advisory committees

lobby groups

local inter-agency groups

specific interest or support groups.

Negotiate effectively may include the use of:

assertiveness

collaboration

solution designing

confidence building

conflict reduction

stress management

mediation

empathising.

Key people may include:

officers from government organisations

ministerial advisers

community members

council members

industry representatives

members of professional associations

international associations.

Networks may include:

formal or informal networks

circulation lists

bulletin boards

virtual communities, such as e-networks

mailing lists.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use a range of strategies to promote a positive image of the organisation at every available opportunity. 
Communicate issues, policies and practices effectively to a range of audiences in writing and orally. 
Develop and distribute authoritative and specialist advice within the area of responsibility. 
Design interpersonal communication to meet the needs of the audience and the objectives of the presentation. 
Convey points of view and information that contribute to consensus in a positive manner. 
Negotiate effectively to achieve the determined objectives of the communication. 
Use conflict-resolution techniques effectively to ensure positive outcomes for participants. 
Identify and involve appropriate key people in achieving outcomes. 
Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self. 
Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes. 
Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes. 

Forms

Assessment Cover Sheet

CSCORG502A - Represent and promote the organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG502A - Represent and promote the organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: