Assessor Resource
CSCORG509
Manage effective workplace relationships
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to candidates working in leadership or management roles in a correctional services environment.
At this level, work will normally be carried out using complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement using a range of problem solving and decision making strategies.
This unit specifies the outcomes required to foster and maintain professional and effective workplace relationships. This involves:
understanding organisational context and the relationship between work functions and linkages to strategic and business plans;
ensuring effective communication is established and maintained to foster positive and professional internal and external workplace relationships;
understanding or developing, where necessary, protocols that support service excellence;
developing strategies and processes, measuring effectiveness, and developing a plan for continuous improvement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)