Required knowledge: organisation's policies, procedures, legal framework and accountability relevant to the justice system and its services, including: strategic plans and code of conduct policies, procedures and guidelines reflecting appropriate and agreed workplace relationships, roles and responsibilities, specialist services, management, reporting and accountability legal and ethical practice, including internal and external protocols, professional standards and relationships, delegations and accountability in representing the organisation, political interests and constraints, expectations and limits of own roles and responsibilities and those of other key people in the justice system legislative basis for the organisation, including public sector services and corporate contracts management and decision-making structure of the organisation and other key and allied services and agencies in the justice system protocols of inter-agency relationships within and outside the justice system political platforms, policies and interests affecting the justice system contemporary political environment and its significance for consultation, collaboration and effective working relationships at different levels justice system strategic plans, goals, objectives, services, programs and purpose key people and decision makers in the organisation and their interests and priorities allied agencies in the justice system and the public and corporate sector and their interests and priorities strategic plans, business plans and performance management processes for systems and services communication principles and techniques, including: consultation methods, techniques and protocols with senior decision makers range of communication strategies adapted to complex and sensitive issues and concerns significance of communication in developing and maintaining effective relationships and influencing others negotiation at an executive level cross-cultural issues related to communication and negotiation information management, including: information protocols within the organisation and justice system and with other agencies ways of determining the information needed by colleagues, key people and their interests using discretion and confidentiality
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