CSCORG602A - Plan and implement changes in justice services
Assessor Resource
CSCORG602A Plan and implement changes in justice services
Assessment tool
Version 1.0 Issue Date: March 2024
This unit applies to applicants with both general and specialist competencies from a range of occupational areas.
This unit of competency describes the outcomes required to identify and implement constructive change in the policies and services of the justice system.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Co-Requisites
Not applicable.
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to plan and implement changes in justice services in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for planning and implementing changes in justice services as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to change management within the organisation
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit.
Required skills:
managing impact of political and community values on services and outcomes of the justice system
managing the impact and effects of change on individuals and organisations
managing change in services operating in a public policy environment
maintaining supportive and effective teamwork and leadership
promoting and maintaining the organisation's philosophies, policies, guidelines and practice standards
establishing and developing management practice, policies and systems.
Required knowledge:
justice system and its services and context and environment in which change is occurring
models for organisational and system-wide change
consultative mechanisms and protocols of the justice system
organisational structures
accountability and reporting systems of the justice system
political and industrial context of the justice system
organisational and departmental objectives and strategic plans
key influences and decision makers in the justice system
key political and community interests that have an impact on the justice system.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Trends should include examples of those:
generated within the organisation
initiated and determined by significant external agencies
based on popular and community attitudes.
Key people should include:
senior executive team
operational managers
those influencing popular opinion
specialist and expert consultants
those with political influence
leaders in other allied areas.
Change in justice services will include examples of a significant selection from the following:
implementation of new work practices
requirements of organisational and systemic reviews
requirements of external reviews
recommendations from statutory inquiries
new justice legislation
new contracts for justice services
machinery of government change
changes in government
budgetary reform
organisational restructure
technology transfer to the workplace
emerging community issues
new government programs
natural disasters
significant staffing changes.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Monitor trends in the community and in human services and evaluate them for their implications for justice services.
Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.
Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.
Confirm that improvements identified are realistic and consistent with the organisation's strategic plans, objectives and policy and with the political and social environment of justice services.
Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.
Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.
Determine resource implications of options for change and assess them according to priorities and benefits.
Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.
Include the advice of key people in the analysis.
Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.
Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.
Provide clear and accurate information on proposed change to relevant people at the appropriate time.
Identify obstacles to change and design constructive strategies to overcome them.
Actively promote proposed changes with key people.
Back up arguments with clear and accurate evidence.
Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.
Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.
Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.
Explain purpose, process and outcomes of change in a clear and accurate manner.
Assess the understanding and responses of key people and their level of commitment.
Check that compromises made during negotiations remain consistent with the purposes and objectives of change.
Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.
Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.
Introduce implementation activities at a time, level and pace that can be accommodated by those involved.
Allocate resources needed for implementation according to priorities and the stages of the plan.
Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.
Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.
Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.
Ensure that results are consistent with objectives and expectations.
Check that the changes reflect the quality standards agreed to and endorsed by the organisation.
Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.
Forms
Assessment Cover Sheet
CSCORG602A - Plan and implement changes in justice services
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CSCORG602A - Plan and implement changes in justice services
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent