Assessor Resource

CSCSAS007
Operate central monitoring station

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to update monitoring centre information, communicate with team members, screen information and respond to alarms.

This unit applies to those working in detention centres, correctional centres or prisons. The unit may also be demonstrated in a community-based alternative custodial environment, such as home detention. Variables will determine different applications of the standards depending on the nature and complexity of security requirements, security ratings and defined work role and responsibilities. The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to monitoring station operation.

Those undertaking this unit consistently work independently with occasional support required to perform routine tasks in a range of familiar contexts. The role requires communication and simple inferencing skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Update monitoring centre information

1.1 Check security information for accuracy and currency.

1.2 Log incidents and their responses according to instructions and procedures.

1.3 Install changes to the database as required.

2. Communicate with team members

2.1 Give clear, accurate and up-to-date security information to team members.

2.2 Confirm authorised technical staff to use the security system according to procedures.

2.3 Verify changes to database for maintenance and response.

2.4 Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.

2.5 Identify issues requiring resolution or attention and allocate priority and appropriate resources.

3. Screen information

3.1 Verify authenticity of incoming callers according to procedures and authorisations.

3.2 Request and verify passwords and codes according to procedures and authorisations.

3.3 Check and verify changes to information and/or requirements according to procedures and instructions.

3.4 Refer disputed verifications of callers and information to authorised personnel.

4. Respond to alarms

4.1 Identify alarm signal accurately and immediately.

4.2 Identify the priority of alarm signals and respond according to procedures and emergency response.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

observing and interpreting information

communicating calmly and efficiently under pressure

using equipment for the purpose and in the manner intended and authorised

operating and checking routine activities and equipment for security factors

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to the operation of a central monitoring system

organisation’s records and information system

location requirements, including procedures, protocols and chain of command

organisation’s policies and procedures related to the use of passwords and codes

alarm signals

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when operating central monitoring or communication station, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Update monitoring centre information

1.1 Check security information for accuracy and currency.

1.2 Log incidents and their responses according to instructions and procedures.

1.3 Install changes to the database as required.

2. Communicate with team members

2.1 Give clear, accurate and up-to-date security information to team members.

2.2 Confirm authorised technical staff to use the security system according to procedures.

2.3 Verify changes to database for maintenance and response.

2.4 Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.

2.5 Identify issues requiring resolution or attention and allocate priority and appropriate resources.

3. Screen information

3.1 Verify authenticity of incoming callers according to procedures and authorisations.

3.2 Request and verify passwords and codes according to procedures and authorisations.

3.3 Check and verify changes to information and/or requirements according to procedures and instructions.

3.4 Refer disputed verifications of callers and information to authorised personnel.

4. Respond to alarms

4.1 Identify alarm signal accurately and immediately.

4.2 Identify the priority of alarm signals and respond according to procedures and emergency response.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

observing and interpreting information

communicating calmly and efficiently under pressure

using equipment for the purpose and in the manner intended and authorised

operating and checking routine activities and equipment for security factors

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to the operation of a central monitoring system

organisation’s records and information system

location requirements, including procedures, protocols and chain of command

organisation’s policies and procedures related to the use of passwords and codes

alarm signals

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when operating central monitoring or communication station, including coping with difficulties, irregularities and breakdowns in routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check security information for accuracy and currency. 
Log incidents and their responses according to instructions and procedures. 
Install changes to the database as required. 
Give clear, accurate and up-to-date security information to team members. 
Confirm authorised technical staff to use the security system according to procedures. 
Verify changes to database for maintenance and response. 
Conduct debriefing sessions with alternative shift according to assignment instructions and procedures. 
Identify issues requiring resolution or attention and allocate priority and appropriate resources. 
Verify authenticity of incoming callers according to procedures and authorisations. 
Request and verify passwords and codes according to procedures and authorisations. 
Check and verify changes to information and/or requirements according to procedures and instructions. 
Refer disputed verifications of callers and information to authorised personnel. 
Identify alarm signal accurately and immediately. 
Identify the priority of alarm signals and respond according to procedures and emergency response. 
Check security information for accuracy and currency. 
Log incidents and their responses according to instructions and procedures. 
Install changes to the database as required. 
Give clear, accurate and up-to-date security information to team members. 
Confirm authorised technical staff to use the security system according to procedures. 
Verify changes to database for maintenance and response. 
Conduct debriefing sessions with alternative shift according to assignment instructions and procedures. 
Identify issues requiring resolution or attention and allocate priority and appropriate resources. 
Verify authenticity of incoming callers according to procedures and authorisations. 
Request and verify passwords and codes according to procedures and authorisations. 
Check and verify changes to information and/or requirements according to procedures and instructions. 
Refer disputed verifications of callers and information to authorised personnel. 
Identify alarm signal accurately and immediately. 
Identify the priority of alarm signals and respond according to procedures and emergency response. 

Forms

Assessment Cover Sheet

CSCSAS007 - Operate central monitoring station
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCSAS007 - Operate central monitoring station

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: