Assessor Resource

CSCSAS013
Manage conflict through negotiation

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to assess conflict, negotiate solutions and evaluate responses.

This unit applies to those working in detention centres, correctional centres or prisons, community corrections offices, justice administration offices and on work sites where detainees, prisoners or offenders are under statutory supervision.

The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites. Customisation should occur through the introduction of specific organisation security equipment, functions and procedures.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to security.

Those undertaking this unit work independently drawing upon support from familiar and unfamiliar resources.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Assess conflict

1.1 Anticipate possible conflict situations and select appropriate response to prevent escalation.

1.2 Evaluate responses to conflict against legal requirements and organisational procedures.

1.3 Identify situations requiring assistance and support and request assistance promptly.

2. Negotiate resolution

2.1 Use strategies to resolve conflict that comply with organisational policies and procedures.

2.2 Use negotiation techniques that maintain positive interaction and divert and minimise aggressive behaviour.

2.3 Use communication techniques that are effective in ensuring mutual understanding.

2.4 Ensure negotiation styles take into account social and cultural differences.

2.5 Confirm mutual agreement to strategies and required outcomes with all relevant people.

3. Evaluate responses

3.1 Evaluate and review effectiveness of response according to legal and organisational requirements.

3.2 Provide accurate and constructive observations of incidents when reviewing and debriefing the situation.

3.3 Provide and maintain records and reports.

3.4 Recognise effects of stress in self and manage these using recognised stress management techniques.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

interpreting and estimating level of conflict and degree of risk

using effective communication and negotiation skills, especially under pressure, to calm, distract or change focus

using observation techniques

writing records and reports of incidents

providing verbal warnings and clear directions and instructions

using communication systems to request assistance if needed

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legal requirements and organisation’s policies and procedures related to use of force, duty of care

principles of effective communication and use of communication techniques under pressure

negotiation techniques

response options that are most effective for the degree and nature of risk

stress management techniques

Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace. Where this unit specified performance in areas with unpredictable and high risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance working with high risk offenders.

Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and/or apply the principles in a different situation or change of environment.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing conflict through negotiation, including coping with difficulties, irregularities and breakdowns in routine.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG002 Communicate effectively

CSCORG003 Prepare reports

CSCSAS007 Operate central monitoring station

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Assess conflict

1.1 Anticipate possible conflict situations and select appropriate response to prevent escalation.

1.2 Evaluate responses to conflict against legal requirements and organisational procedures.

1.3 Identify situations requiring assistance and support and request assistance promptly.

2. Negotiate resolution

2.1 Use strategies to resolve conflict that comply with organisational policies and procedures.

2.2 Use negotiation techniques that maintain positive interaction and divert and minimise aggressive behaviour.

2.3 Use communication techniques that are effective in ensuring mutual understanding.

2.4 Ensure negotiation styles take into account social and cultural differences.

2.5 Confirm mutual agreement to strategies and required outcomes with all relevant people.

3. Evaluate responses

3.1 Evaluate and review effectiveness of response according to legal and organisational requirements.

3.2 Provide accurate and constructive observations of incidents when reviewing and debriefing the situation.

3.3 Provide and maintain records and reports.

3.4 Recognise effects of stress in self and manage these using recognised stress management techniques.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

interpreting and estimating level of conflict and degree of risk

using effective communication and negotiation skills, especially under pressure, to calm, distract or change focus

using observation techniques

writing records and reports of incidents

providing verbal warnings and clear directions and instructions

using communication systems to request assistance if needed

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legal requirements and organisation’s policies and procedures related to use of force, duty of care

principles of effective communication and use of communication techniques under pressure

negotiation techniques

response options that are most effective for the degree and nature of risk

stress management techniques

Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace. Where this unit specified performance in areas with unpredictable and high risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance working with high risk offenders.

Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and/or apply the principles in a different situation or change of environment.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing conflict through negotiation, including coping with difficulties, irregularities and breakdowns in routine.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG002 Communicate effectively

CSCORG003 Prepare reports

CSCSAS007 Operate central monitoring station

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Anticipate possible conflict situations and select appropriate response to prevent escalation. 
Evaluate responses to conflict against legal requirements and organisational procedures. 
Identify situations requiring assistance and support and request assistance promptly. 
Use strategies to resolve conflict that comply with organisational policies and procedures. 
Use negotiation techniques that maintain positive interaction and divert and minimise aggressive behaviour. 
Use communication techniques that are effective in ensuring mutual understanding. 
Ensure negotiation styles take into account social and cultural differences. 
Confirm mutual agreement to strategies and required outcomes with all relevant people. 
Evaluate and review effectiveness of response according to legal and organisational requirements. 
Provide accurate and constructive observations of incidents when reviewing and debriefing the situation. 
Provide and maintain records and reports. 
Recognise effects of stress in self and manage these using recognised stress management techniques. 
Anticipate possible conflict situations and select appropriate response to prevent escalation. 
Evaluate responses to conflict against legal requirements and organisational procedures. 
Identify situations requiring assistance and support and request assistance promptly. 
Use strategies to resolve conflict that comply with organisational policies and procedures. 
Use negotiation techniques that maintain positive interaction and divert and minimise aggressive behaviour. 
Use communication techniques that are effective in ensuring mutual understanding. 
Ensure negotiation styles take into account social and cultural differences. 
Confirm mutual agreement to strategies and required outcomes with all relevant people. 
Evaluate and review effectiveness of response according to legal and organisational requirements. 
Provide accurate and constructive observations of incidents when reviewing and debriefing the situation. 
Provide and maintain records and reports. 
Recognise effects of stress in self and manage these using recognised stress management techniques. 

Forms

Assessment Cover Sheet

CSCSAS013 - Manage conflict through negotiation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCSAS013 - Manage conflict through negotiation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: