List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Assess conflict | 1.1 Anticipate possible conflict situations and select appropriate response to prevent escalation. 1.2 Evaluate responses to conflict against legal requirements and organisational procedures. 1.3 Identify situations requiring assistance and support and request assistance promptly. |
2. Negotiate resolution | 2.1 Use strategies to resolve conflict that comply with organisational policies and procedures. 2.2 Use negotiation techniques that maintain positive interaction and divert and minimise aggressive behaviour. 2.3 Use communication techniques that are effective in ensuring mutual understanding. 2.4 Ensure negotiation styles take into account social and cultural differences. 2.5 Confirm mutual agreement to strategies and required outcomes with all relevant people. |
3. Evaluate responses | 3.1 Evaluate and review effectiveness of response according to legal and organisational requirements. 3.2 Provide accurate and constructive observations of incidents when reviewing and debriefing the situation. 3.3 Provide and maintain records and reports. 3.4 Recognise effects of stress in self and manage these using recognised stress management techniques. |
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.
interpreting and estimating level of conflict and degree of risk
using effective communication and negotiation skills, especially under pressure, to calm, distract or change focus
using observation techniques
writing records and reports of incidents
providing verbal warnings and clear directions and instructions
using communication systems to request assistance if needed
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
legal requirements and organisation’s policies and procedures related to use of force, duty of care
principles of effective communication and use of communication techniques under pressure
negotiation techniques
response options that are most effective for the degree and nature of risk
stress management techniques
Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace. Where this unit specified performance in areas with unpredictable and high risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance working with high risk offenders.
Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and/or apply the principles in a different situation or change of environment.
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing conflict through negotiation, including coping with difficulties, irregularities and breakdowns in routine.
This unit has been identified by industry as suitable for holistic assessment with:
CSCORG002 Communicate effectively
CSCORG003 Prepare reports
CSCSAS007 Operate central monitoring station
Refer to advice in the CSC Assessment Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.