Assessor Resource

CUAFOH201
Undertake routine front of house duties

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to develop basic skills and knowledge in relation to front of house duties for shows and performances in the screen, media, entertainment and events industries.

At this level, individuals are under broad supervision and are expected to act autonomously within established parameters as they organise and complete work activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for work activities

1.1 In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances

1.2 Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Set air conditioning, heating and lighting to required levels in venues before, during and after shows

2.2 Turn front of house visual display and audio systems on and off as required

2.3 Complete tasks in relation to retail and catering services promptly and according to instructions

2.4 Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role

2.5 Follow health and safety and security procedures in relation to assigned tasks

2.6 Advise relevant personnel of security, health and safety or emergency issues that need attention

2.7 Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks

2.8 Identify factors affecting work requirements and take appropriate action within scope of own job role

2.9 Communicate appropriately with relevant personnel and the public during the completion of tasks

3. Review work performance

3.1 Seek feedback on work performance from supervisors and colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement through discussions with colleagues

Evidence of the ability to:

organise and complete work activities in relation to routine front of house duties on at least two occasions

seek and act on feedback from supervisor about own job performance

work collaboratively.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements safely and effectively, the individual must:

briefly explain the organisational procedures that apply to own front of house duties

outline the safety and security procedures relevant to front of house operations.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in creative arts industry environments. The assessment environment must include access to venues and performances or events that require a range of front of house services.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational educational and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for work activities

1.1 In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances

1.2 Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Set air conditioning, heating and lighting to required levels in venues before, during and after shows

2.2 Turn front of house visual display and audio systems on and off as required

2.3 Complete tasks in relation to retail and catering services promptly and according to instructions

2.4 Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role

2.5 Follow health and safety and security procedures in relation to assigned tasks

2.6 Advise relevant personnel of security, health and safety or emergency issues that need attention

2.7 Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks

2.8 Identify factors affecting work requirements and take appropriate action within scope of own job role

2.9 Communicate appropriately with relevant personnel and the public during the completion of tasks

3. Review work performance

3.1 Seek feedback on work performance from supervisors and colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement through discussions with colleagues

Evidence of the ability to:

organise and complete work activities in relation to routine front of house duties on at least two occasions

seek and act on feedback from supervisor about own job performance

work collaboratively.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements safely and effectively, the individual must:

briefly explain the organisational procedures that apply to own front of house duties

outline the safety and security procedures relevant to front of house operations.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in creative arts industry environments. The assessment environment must include access to venues and performances or events that require a range of front of house services.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational educational and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances 
Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required 
Plan and prioritise workload within allocated timeframes 
Set air conditioning, heating and lighting to required levels in venues before, during and after shows 
Turn front of house visual display and audio systems on and off as required 
Complete tasks in relation to retail and catering services promptly and according to instructions 
Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role 
Follow health and safety and security procedures in relation to assigned tasks 
Advise relevant personnel of security, health and safety or emergency issues that need attention 
Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks 
Identify factors affecting work requirements and take appropriate action within scope of own job role 
Communicate appropriately with relevant personnel and the public during the completion of tasks 
Seek feedback on work performance from supervisors and colleagues 
Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards 
Identify and plan opportunities for improvement through discussions with colleagues 

Forms

Assessment Cover Sheet

CUAFOH201 - Undertake routine front of house duties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CUAFOH201 - Undertake routine front of house duties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: