Required skills
communication skills to:
address customers with different needs and expectations, including special needs
apply a range of group presentation techniques
engage with different audiences
observe verbal and non-verbal audience feedback
present information sensitively
initiative and enterprise skills to:
deal with unexpected situations
identify and respond promptly to operational problems
translate ideas and concepts into tangible, engaging activities
learning skills to improve presentation skills through evaluation of own performance
literacy skills to:
interpret, use and tailor a wide range of support materials
read and present information
read instructions
planning and organising skills to:
integrate sustainable work practices
organise and prepare facilities, equipment, resources and support materials
provide a safe place
self-management skills to:
meet deadlines
project a professional image during public presentations and activities
teamwork skills to:
seek feedback from colleagues
work collaboratively with others involved in activities, events and public programs
technology skills to use audiovisual equipment.
Required knowledge
available sources of expert advice on the relevant subject matter
cultural protocols to be observed in the delivery of activities
features of different learning styles and how to represent them in presentations to different customer groups
features of policies, procedures and practices relating to the provision of public activities, events and programs
key features of legislation that affects the delivery of activities, including child protection, copyright and trade practices
needs and expectations of different customer groups, including potential crosscultural communication requirements
work health and safety issues and regulations relevant to the workplace and activity context
presentation and interpretive techniques, including use of:
games and activities
humour
role play
sensory awareness exercises
storytelling
visual aids and props
voice techniques
subject matter relevant to specified activities, events or public programs
typical resources required for delivery of activities relevant to the workplace context.