Assessor Resource

CULINS402A
Obtain information from external and networked sources

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to individuals working in frontline information services roles in library and information services contexts. They may be working in public, school, medical, law, business, and TAFE or academic libraries. Work relates to information requests that cannot be satisfied from sources within the organisation.

Work is undertaken within established guidelines, under general supervision.

This unit describes the performance outcomes, skills and knowledge required to obtain information from external and networked sources to meet customer needs.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

communicate effectively and efficiently with customers

apply well-developed information literacy skills

use external sources and bibliographic tools, including electronic sources, to obtain different types of information

search external sources effectively to meet a range of different information needs.

Context of and specific resources for assessment

Assessment must ensure:

use of industry-current systems and technologies to access external information sources

access to relevant policies, procedures and documents concerning access to external sources of information.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance

evaluation of information sourced from external and networked sources by the candidate in terms of suitability to meet the identified need

evaluation of candidate’s response to problemsolving exercises to assess ability to respond to different information needs

verbal or written questioning to assess knowledge of external information sources.

Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CUECOR03B Provide quality service to customers

CULINS401A Assist customers to access information.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication and teamwork skills to:

clarify information needs with customers

liaise with external and networked sources about the provision of information resources

work collaboratively with and seek assistance from colleagues

initiative and enterprise skills to find the most efficient and effective way of responding to a broad range of information requests from customers

problem-solving skills to coordinate processes for obtaining difficult to access information in a timely manner

research skills to source information from external and networked sources

self-management skills to:

prioritise work tasks and meet deadlines

project a professional image when dealing with customers

technology skills to:

use current information services industry technology

conduct a wide range of information searches from multiple sources and in a variety of formats.

Required knowledge

components of bibliographic records

copyright, moral rights and intellectual property legislation and issues that apply to interlibrary loans and document supply

document delivery services and options, including for electronic formats

external sources of information

information services networks that facilitate access to external sources

interlibrary lending policies and standards, such as the Australian Interlibrary Resource Sharing (ILRS) code

range of available information sources for print and electronic materials

range of available interlibrary lending networks and document delivery services and organisations

search strategies for external and networked sources.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customers may be:

business organisations

external or internal

members of the public

other information services providers, which could be:

international

interstate

local

registered borrowers.

Specific requirementsmay relate to:

cost

delivery

format

number of copies

timeframes.

Bibliographic and other relevant details may include:

basic components of bibliographic records, such as:

author

International Standard Book Number (ISBN)

International Standard Serial Number (ISSN)

print and electronic publication formats

publication details

title

delivery options

costs

library statements of holdings contained within catalogue records

location details and symbols.

Information search may include searching:

Australian National Bibliographic Database (ANBD) via Libraries Australia or Trove

electronic databases accessed through paid subscription

other library catalogue

own library catalogue

own library network for reciprocal borrowing.

Unusual or difficult to locate information may include:

complex or specialised information only accessible from other organisations

foreign language materials

items held in specialist external collections

items not held with collections

out of print materials.

External sources may include:

commercial document supply services

electronic databases to which the organisation subscribes or has free access

information sources, such as:

commercial vendors

companies

organisations

societies

libraries, museums, galleries and information services organisations in Australia and overseas

vendors or aggregators of electronic databases.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine and confirm exact nature of information needs with customer 
Discuss options for satisfying requests with customer, taking into account any specific requirements 
Where appropriate, keep customer informed of progress of delivery 
Recommend alternative options to fulfil customer information needs as required 
Verify bibliographic and other relevant details sufficient to locate required information resources 
Check availability of required information from external or networked sources 
Complete information search based on knowledge of appropriate external and networked sources 
Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases 
Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information 
Seek assistance from colleagues to locate unusual or difficult to locate information 
Complete and despatch requests to external sources using organisational standards, systems and procedures 
Monitor requests to external sources and take follow-up action as required 
Check the condition of information resources received from external sources and confirm that they meet customer needs 
Monitor receipt of electronic documents and present to customers using approved delivery methods 
Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents 
Take action to recall material, where required, and return it to provider in the required condition 
Inform provider of difficulties in relation to return of material and take action 

Forms

Assessment Cover Sheet

CULINS402A - Obtain information from external and networked sources
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CULINS402A - Obtain information from external and networked sources

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: