Assessor Resource

DEFDPA007
Develop and implement effective communication strategies

Assessment tool

Version 1.0
Issue Date: April 2024


This unit specifies the skills and knowledge required to develop and implement effective communication strategies.

It includes developing effective communication skills, facilitating discussions and producing quality written material.

This unit applies to Defence public affairs personnel but it could apply to any personnel who work in this field.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Persons undertaking this unit work independently or as part of a team, and perform specific tasks in familiar contexts.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop effective communication skills

1.1

Develop, promote, implement and review strategies for internal and external distribution of information

1.2

Address specific communication needs when developing and implementing strategies to avoid discrimination in the workplace

1.3

Establish and review channels of communication

1.4

Provide coaching in effective communication to staff as required

1.5

Use negotiation and conflict resolution strategies to promote effective operation of the organisation

1.6

Negotiate issues with key stakeholders, clients and staff in a way that leads to a mutually acceptable outcome

1.7

Maintain work related networks and relationships to ensure client needs and organisational objectives are met

1.8

Ensure communication with stakeholders and colleagues is appropriate to individual needs and the situation, and that it promotes achievement of organisational objectives

2

Facilitate group discussion

2.1

Define and implement mechanisms that enhance effective group interactions

2.2

Use inclusive strategies that encourage all group members to participate and that include seeking and acknowledging contributions from all members

2.3

Undertake an evaluation of group communication strategies to promote ongoing participation of all parties

2.4

Identify and address specific communication needs of individuals in accordance with operational policies and procedures

3

Produce quality written materials

3.1

Write and present information in a logical manner

3.2

Provide accurate and timely advice to management and stakeholders

4

Conduct formal discussions

4.1

Reach mutual agreement about and adhere to appropriate structures, timeframes and protocols during formal discussions

4.2

Acknowledge individual differences, needs and rights during the conduct of interviews and formal discussions, in accordance with organisational policies

4.3

Provide feedback and give advice in a way that reflects current identified good practice in accordance with organisational policies and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying communication ethics relevant to the audience and organisation

applying organisational policies and procedures

communicating information effectively verbally and in writing

delivering effective presentations

developing and implementing effective communication strategies

implementing effective group management processes

managing conflict resolution and negotiation

organising and conducting interviews and other panels

writing effective workplace documents.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

different communication styles and techniques including:

cultural communication protocols

specific communication needs

group processes

interviewing techniques

oral communication

relevant organisational policies and procedures

research techniques

written communication/documentation required including:

complex reports, briefing notes

correspondence, formal correspondence

instructions, procedures and policies

meeting minutes

proposals, project plans and spreadsheets

speeches, journal articles and marketing materials.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations, where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools and equipment currently used in industry

applicable documentation including operational procedures, regulations, codes of practice and operation manuals.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop effective communication skills

1.1

Develop, promote, implement and review strategies for internal and external distribution of information

1.2

Address specific communication needs when developing and implementing strategies to avoid discrimination in the workplace

1.3

Establish and review channels of communication

1.4

Provide coaching in effective communication to staff as required

1.5

Use negotiation and conflict resolution strategies to promote effective operation of the organisation

1.6

Negotiate issues with key stakeholders, clients and staff in a way that leads to a mutually acceptable outcome

1.7

Maintain work related networks and relationships to ensure client needs and organisational objectives are met

1.8

Ensure communication with stakeholders and colleagues is appropriate to individual needs and the situation, and that it promotes achievement of organisational objectives

2

Facilitate group discussion

2.1

Define and implement mechanisms that enhance effective group interactions

2.2

Use inclusive strategies that encourage all group members to participate and that include seeking and acknowledging contributions from all members

2.3

Undertake an evaluation of group communication strategies to promote ongoing participation of all parties

2.4

Identify and address specific communication needs of individuals in accordance with operational policies and procedures

3

Produce quality written materials

3.1

Write and present information in a logical manner

3.2

Provide accurate and timely advice to management and stakeholders

4

Conduct formal discussions

4.1

Reach mutual agreement about and adhere to appropriate structures, timeframes and protocols during formal discussions

4.2

Acknowledge individual differences, needs and rights during the conduct of interviews and formal discussions, in accordance with organisational policies

4.3

Provide feedback and give advice in a way that reflects current identified good practice in accordance with organisational policies and procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying communication ethics relevant to the audience and organisation

applying organisational policies and procedures

communicating information effectively verbally and in writing

delivering effective presentations

developing and implementing effective communication strategies

implementing effective group management processes

managing conflict resolution and negotiation

organising and conducting interviews and other panels

writing effective workplace documents.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

different communication styles and techniques including:

cultural communication protocols

specific communication needs

group processes

interviewing techniques

oral communication

relevant organisational policies and procedures

research techniques

written communication/documentation required including:

complex reports, briefing notes

correspondence, formal correspondence

instructions, procedures and policies

meeting minutes

proposals, project plans and spreadsheets

speeches, journal articles and marketing materials.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations, where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools and equipment currently used in industry

applicable documentation including operational procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop, promote, implement and review strategies for internal and external distribution of information 
Address specific communication needs when developing and implementing strategies to avoid discrimination in the workplace 
Establish and review channels of communication 
Provide coaching in effective communication to staff as required 
Use negotiation and conflict resolution strategies to promote effective operation of the organisation 
Negotiate issues with key stakeholders, clients and staff in a way that leads to a mutually acceptable outcome 
Maintain work related networks and relationships to ensure client needs and organisational objectives are met 
Ensure communication with stakeholders and colleagues is appropriate to individual needs and the situation, and that it promotes achievement of organisational objectives 
Define and implement mechanisms that enhance effective group interactions 
Use inclusive strategies that encourage all group members to participate and that include seeking and acknowledging contributions from all members 
Undertake an evaluation of group communication strategies to promote ongoing participation of all parties 
Identify and address specific communication needs of individuals in accordance with operational policies and procedures 
Write and present information in a logical manner 
Provide accurate and timely advice to management and stakeholders 
Reach mutual agreement about and adhere to appropriate structures, timeframes and protocols during formal discussions 
Acknowledge individual differences, needs and rights during the conduct of interviews and formal discussions, in accordance with organisational policies 
Provide feedback and give advice in a way that reflects current identified good practice in accordance with organisational policies and procedures 

Forms

Assessment Cover Sheet

DEFDPA007 - Develop and implement effective communication strategies
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

DEFDPA007 - Develop and implement effective communication strategies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

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