Assessor Resource

DEFDPL008
Obtain information from a client

Assessment tool

Version 1.0
Issue Date: March 2024


This unit specifies the skills and knowledge required to obtain information from a client within a Defence legal environment. This includes understanding Defence military law and the impact on disciplinary issues.

It includes preparing background material, obtaining information from a client and finalising the matter.

This unit applies to Defence personnel who are required to provide paralegal support services.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Persons undertaking this unit work independently and as part of a team, and perform routine tasks. They work with direct supervision and apply known solutions to a variety of predictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare background material

1.1

Clarify with instructing legal officer, nature of client needs and legal matter

1.2

Review and analyse background material in accordance with task requirements

1.3

Open new client/matter file in accordance with organisational legal procedures

2

Obtain client information

2.1

Contact client to gather required information in accordance with organisational and legal procedures

2.2

Outline legal limits of own responsibility clearly to client and establish mutual expectations in accordance with operational guidelines

2.3

Use appropriate communication techniques to obtain required information from client

2.4

Record client information in accordance with legal requirements and review with instructing legal officer

3

Finalise matter

3.1

Advise client of outcome, in accordance with operational legal requirements

3.2

Finalise documents in accordance with organisational procedures

3.3

Appropriately store and secure relevant files in accordance with organisational procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing information to determine status and reliability

assisting instructing legal officer to prepare for trial or service discipline proceedings

communicating effectively and logically on legal matters

implementing written and oral instructions to prepare effective briefs

obtaining information from client

planning and preparing for the provision of support

preparing and processing background documents

preparing legal documents in accordance with identified processes

preparing summaries of cases in accordance with identified processes

undertaking research to support instructing legal officer

undertaking trial/tribunal and posttrial/tribunal administration.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

criminal law matters and service discipline proceedings/issues

Defence Force Discipline Act (DFDA) and related legislation

relationship between trials and tribunals, and their impact

relevant legal practices and procedures

relevant legal process, documents and exhibits, legislation and sections, and stages involved in the legal process

relevant legal terminology and its use in accordance with organisational procedures

summary hearing/court/tribunal process

trials and service discipline proceedings.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including operational procedures, regulations, codes of practice and operation manuals.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare background material

1.1

Clarify with instructing legal officer, nature of client needs and legal matter

1.2

Review and analyse background material in accordance with task requirements

1.3

Open new client/matter file in accordance with organisational legal procedures

2

Obtain client information

2.1

Contact client to gather required information in accordance with organisational and legal procedures

2.2

Outline legal limits of own responsibility clearly to client and establish mutual expectations in accordance with operational guidelines

2.3

Use appropriate communication techniques to obtain required information from client

2.4

Record client information in accordance with legal requirements and review with instructing legal officer

3

Finalise matter

3.1

Advise client of outcome, in accordance with operational legal requirements

3.2

Finalise documents in accordance with organisational procedures

3.3

Appropriately store and secure relevant files in accordance with organisational procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing information to determine status and reliability

assisting instructing legal officer to prepare for trial or service discipline proceedings

communicating effectively and logically on legal matters

implementing written and oral instructions to prepare effective briefs

obtaining information from client

planning and preparing for the provision of support

preparing and processing background documents

preparing legal documents in accordance with identified processes

preparing summaries of cases in accordance with identified processes

undertaking research to support instructing legal officer

undertaking trial/tribunal and posttrial/tribunal administration.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

criminal law matters and service discipline proceedings/issues

Defence Force Discipline Act (DFDA) and related legislation

relationship between trials and tribunals, and their impact

relevant legal practices and procedures

relevant legal process, documents and exhibits, legislation and sections, and stages involved in the legal process

relevant legal terminology and its use in accordance with organisational procedures

summary hearing/court/tribunal process

trials and service discipline proceedings.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including operational procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Clarify with instructing legal officer, nature of client needs and legal matter 
Review and analyse background material in accordance with task requirements 
Open new client/matter file in accordance with organisational legal procedures 
Contact client to gather required information in accordance with organisational and legal procedures 
Outline legal limits of own responsibility clearly to client and establish mutual expectations in accordance with operational guidelines 
Use appropriate communication techniques to obtain required information from client 
Record client information in accordance with legal requirements and review with instructing legal officer 
Advise client of outcome, in accordance with operational legal requirements 
Finalise documents in accordance with organisational procedures 
Appropriately store and secure relevant files in accordance with organisational procedures 

Forms

Assessment Cover Sheet

DEFDPL008 - Obtain information from a client
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

DEFDPL008 - Obtain information from a client

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: