Assessor Resource

DEFGEN029
Lead successful workplace relations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to develop and maintain successful working relationships in the Defence environment.

This unit applies to those working in a management and leadership role in Defence.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to financial management.

Those undertaking this unit would work independently or as part of a team, under indirect supervision. They must be able to use discretion and judgement and take responsibility for the quality of their outputs. They would perform complex tasks in familiar context.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage ideas and information

1.1

Ensure strategies and processes are in place to communicate information to all co-workers

1.2

Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role

1.3

Facilitate feedback to colleagues on outcomes of the consultation processes

1.4

Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

2

Establish systems to develop trust and confidence

2.1

Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2

Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3

Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment

3

Manage the development and maintenance of networks and relationships

3.1

Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2

Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

4

Foster cooperation between teams

4.1

Identify teams or individuals where cooperation would enhance work outcomes

4.2

Discuss areas where greater cooperation would yield benefits

4.3

Agree to and implement strategies to achieve greater cooperation in these areas

5

Manage difficulties to achieve positive outcomes

5.1

Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved

5.2

Establish processes and systems to ensure that conflict is identified and managed constructively

5.3

Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing and analysing information to achieve planned outcomes

adjusting interpersonal style and communications to respond to cultural and social diversity

applying relationship management and communication skills with a range of people that:

demonstrate integrity, respect, empathy and cultural sensitivity and promote trust

forge effective relationships with internal and/or external people and help to maintain these networks

encourage participation and foster contribution of and respect for ideas and feedback

provide support to colleagues to resolve difficulties

applying techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements

consulting and providing advice on complex issues

implementing policy and procedural changes

managing stakeholder relationships

reviewing and improving workplace outcomes in consultation with relevant personnel

researching complex issues.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Commonwealth policies impacting on own role

how to monitor, analyse and introduce ways to improve work relationships

how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes

key internal and external stakeholders

methods and techniques for communicating information and ideas to a range of stakeholders

methods to resolve workplace conflict

methods to manage poor work performance

policies and procedures impacting on own role

problem solving methods

techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking

the impact of legislation and organisational policies on workplace relationships

strategic priorities or activities affecting the organisation.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

acceptable means of simulated assessment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage ideas and information

1.1

Ensure strategies and processes are in place to communicate information to all co-workers

1.2

Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role

1.3

Facilitate feedback to colleagues on outcomes of the consultation processes

1.4

Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

2

Establish systems to develop trust and confidence

2.1

Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2

Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3

Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment

3

Manage the development and maintenance of networks and relationships

3.1

Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2

Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

4

Foster cooperation between teams

4.1

Identify teams or individuals where cooperation would enhance work outcomes

4.2

Discuss areas where greater cooperation would yield benefits

4.3

Agree to and implement strategies to achieve greater cooperation in these areas

5

Manage difficulties to achieve positive outcomes

5.1

Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved

5.2

Establish processes and systems to ensure that conflict is identified and managed constructively

5.3

Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing and analysing information to achieve planned outcomes

adjusting interpersonal style and communications to respond to cultural and social diversity

applying relationship management and communication skills with a range of people that:

demonstrate integrity, respect, empathy and cultural sensitivity and promote trust

forge effective relationships with internal and/or external people and help to maintain these networks

encourage participation and foster contribution of and respect for ideas and feedback

provide support to colleagues to resolve difficulties

applying techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements

consulting and providing advice on complex issues

implementing policy and procedural changes

managing stakeholder relationships

reviewing and improving workplace outcomes in consultation with relevant personnel

researching complex issues.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Commonwealth policies impacting on own role

how to monitor, analyse and introduce ways to improve work relationships

how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes

key internal and external stakeholders

methods and techniques for communicating information and ideas to a range of stakeholders

methods to resolve workplace conflict

methods to manage poor work performance

policies and procedures impacting on own role

problem solving methods

techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking

the impact of legislation and organisational policies on workplace relationships

strategic priorities or activities affecting the organisation.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

acceptable means of simulated assessment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure strategies and processes are in place to communicate information to all co-workers 
Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role 
Facilitate feedback to colleagues on outcomes of the consultation processes 
Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel 
Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to 
Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct 
Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment 
Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation 
Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained 
Identify teams or individuals where cooperation would enhance work outcomes 
Discuss areas where greater cooperation would yield benefits 
Agree to and implement strategies to achieve greater cooperation in these areas 
Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved 
Establish processes and systems to ensure that conflict is identified and managed constructively 
Provide guidance, counselling and support to assist co-workers in resolving their work difficulties 

Forms

Assessment Cover Sheet

DEFGEN029 - Lead successful workplace relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

DEFGEN029 - Lead successful workplace relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: