• FDFPPL3003A - Support and mentor individuals and groups

Assessor Resource

Support and mentor individuals and groups

Assessment tool

Version 1.0
Issue Date: July 2019

This unit applies to support provided to a team or work group. A person competent in this unit may or may not have formal responsibility for managing others.

This unit of competency covers the skills and knowledge required to model appropriate work practices, provide feedback to groups and individuals and facilitate group processes.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

model behaviour and performance consistent with company policy and procedures

support others in their behaviour and performance

provide feedback on performance and take corrective action on inappropriate behaviours

plan and organise group meetings or activities to engage participation

support group meetings to gain clear outcomes.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

advice on workplace policies, codes of practice and procedures

opportunities to interact with others using typical workplace communication processes

typical group forums, such as structured group discussions, committee meetings and work groups

workplace systems and procedures for consultation, feedback, counselling and discipline

advice on conditions of employment and entitlements

information systems, including recording and retrieval systems.

Method of assessment

This unit should be assessed together with core units and other units of competency relevant to the function or work role. Examples could be:

FDFOP2005A Work in a socially diverse environment

FDFPPL3004A Lead work teams and groups.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Ability to:

model behaviour consistent with company policies and procedures

identify behaviour or performance that is unacceptable

structure interventions and feedback to clearly convey required standard of performance

apply appropriate explanation, demonstration, questioning and active listening techniques when interacting with others

provide feedback appropriate to the audience requirements

recognise and respond appropriately to difference and diversity in the workplace

provide and/or arrange opportunities to develop/practice appropriate skills

plan group processes, including clearly identifying the purpose of the discussion or meeting, confirming the appropriate people are available and planning a basic outline of the approach and/or agenda

facilitate meetings, including confirming with group members the purpose of the discussion or meeting, engaging people in discussion and assisting the group to reach an agreed outcome within the allotted timeframe

record meeting outcomes

follow up group processes, including identifying actions required to follow up outcomes of a discussion or meeting

use oral communication skills/language competence to fulfil the job role as specified by the organisation, including questioning, active listening, asking for clarification and seeking advice from supervisor

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of:

company policies and procedures as they apply to the work area, including areas covered by legislation, such as sexual harassment, equal employment opportunity (EEO)/affirmative action, anti-discrimination, racial vilification and workplace bullying, occupational health and safety (OHS), food safety and environmental management

industry awards and enterprise agreements to develop an awareness of the main issues covered as they affect day-to-day work arrangements

systems and programs in the workplace to support development and mentoring of others

relevant resources to support mentoring role and responsibilities

techniques for structuring and explaining work-related information to meet the needs of people in the work area

interpersonal skills, including appropriate questioning, listening and feedback techniques

training/assessment arrangements in the workplace and related responsibilities

boundaries of responsibility and related procedures for feedback, counselling and disciplinary procedures

formal arrangements and responsibilities for consulting others relating to work role

meeting procedures and recording requirements as relevant in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Policies and procedures

Work is carried out in accordance with company policies, procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements

Mentoring and feedback arrangements

Mentoring and feedback arrangements may be:

formal or informal

Corrective action

Corrective action may include:

reporting an incident to a more senior person as appropriate

Group processes

Group processes may include:

formal meeting procedures and informal discussions

group meetings

Communication systems

Communication systems reflect the culture of the workplace and the workforce. This may include:

communicating with people from diverse cultural backgrounds and with people with limited English language and literacy skills

Meeting procedures

Meeting procedures include:

developing an agenda

seeking input

recording actions arising and working towards an agreed outcome within time allocation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Individuals are mentored to meet work requirements 
Performance that is inappropriate is identified and corrective action taken 
Feedback on performance is provided 
Purpose of group process is identified 
Meeting procedures required to achieve an agreed outcome are determined and applied 
Group members are engaged in the process 
Clear outcomes are reached in a timely manner 


Assessment Cover Sheet

FDFPPL3003A - Support and mentor individuals and groups
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

FDFPPL3003A - Support and mentor individuals and groups

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: