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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
OHSrequirements: | are to be in line with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include: personal protective equipment and clothing safety equipment first aid equipment fire fighting equipment hazard and risk control fatigue management elimination of hazardous materials and substances safe forest practices, including required actions relating to forest fire manual handling including shifting, lifting and carrying |
Environmental requirements may include: | legislation organisational policies and procedures workplace practices |
Legislative requirements: | are to be in line with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice and may include: award and enterprise agreements industrial relations Australian Standards confidentiality and privacy OHS the environment equal opportunity anti-discrimination relevant industry codes of practice duty of care |
Organisationalrequirements may include: | legal organisational and site guidelines policies and procedures relating to own role and responsibility quality assurance procedural manuals quality and continuous improvement processes and standards OHS, emergency and evacuation procedures ethical standards recording and reporting requirements equipment use, maintenance and storage requirements environmental management requirements (waste minimisation and disposal, recycling and re-use guidelines) |
Contextual framework may include: | dynamics of community community power structures big politics versus community politics (big 'P' v little 'p') collaborations networks formal or informal partnerships timelines for relationship building purpose of relationship or partnership building and therefore type of relationship or partnership to be developed level of agency support |
Relationships or partnerships may be with: | individuals community groups ethnic communities local residents, through place-based initiatives non-government organisations private sector organisations public sector agencies media organisations business community |
Constraints may include: | lack of or limited: knowledge understanding decision-making powers time and resources and may also include: geographic location previous experience with engagement processes community angst or lack of trust organisational capacity to respond to community external factors, including non-negotiable factors perceived status of organisation in the community community expectations of the relationship or partnership cost of the community to be involved, such as transport, time off work, and childcare |
Resources may include: | people materials equipment |
Communication may include: | verbal and non-verbal language constructive feedback active listening questioning to clarify and confirm understanding negotiation team building stakeholder engagement internal and external use of positive, confident and cooperative language use of language and concepts appropriate to individual social and cultural differences control of tone of voice and body language |
Opportunities for community involvement may include: | 'whole of community' projects as part of organisation or site-based strategies policy development program or service delivery planning or decision making review or evaluation of existing policies, programs or services involvement through: community-based information consultations direct participation employment of local community members focus groups information flows media campaigns one-on-one meetings participations in local events public meetings and forums response to questionnaires scenario planning think tanks visioning workshops |
Diversity may include differences in: | age cultural background educational level English language proficiency ethnicity expertise family responsibilities gender household structure (couple, singles, single parents, same sex partners, children) interests interpersonal approach language length of residence life experience marital status mobility physical ability political orientation religious belief sexual orientation socioeconomic background thinking and learning styles work experience |
Opportunities for individuals and communities to develop their capacity may include: | access to resources and information to build knowledge community visioning community development attendance at workshops participation opportunities formal learning opportunities community building networks formal and informal: leadership programs mentoring and coaching programs |
Informal and formal community networks may include: | interest groups clubs associations leadership structures community leaders and elders (place-based) word-of-mouth web-based information networks electronic communication virtual learning communities reference groups church groups service clubs existing multi-agency reference groups school networks community organisations community services non-government organisations religious and cultural networks |
Barriers to community engagement may include: | access constraints community perception that nothing ever comes from engagement with organisations cultural barriers diversity variables geographical isolation inappropriate timing, venues and strategies lack of awareness of the full range of organisational products or services lack of clear branding in organisational communications language issues little access to effective information in first language little access to traditional ethnic media channels, such as print, radio or an integrated mix mobility issues over-reliance on or sole use of electronic media and internet poor integration of information strategies poor monitoring and feedback loops poor past experience with engagement processes previous over-consultation social capital gate keepers - residents who lock broad participation socioeconomic levels terminology and style of copy used in organisational information time constraints unequal access to information, participation and influence on decision making lack of confidence or trust in the organisation lack of or limited: follow-up within community engagement strategies information at the local level through resources such as community newspapers interest in or commitment to the issues openness and transparency understanding or clarity about the engagement process access to effective information in first language |
Issues may include: | local solutions to a range of local issues new or improved services or products infrastructure strategic planning community development |