Assessor Resource

FPPREL210A
Contribute to effective working relationships

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to operators who contribute to effective working relationships in the pulp and paper industry. This work typically involves complex integrated equipment and continuous operations

This unit generally applies to those who:

communicate with others in course of work

contribute to teamwork and work standards, and

resolve conflicts

to meet safety, quality and productivity requirements

This unit describes the outcomes required to contribute to effective working relationships in the pulp and paper industry

General legislation, regulatory, licensing and certification requirements applicable to this unit are detailed in the range statement

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable


Employability Skills

This unit contains employability skills




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence should be relevant to the work. It should satisfy the requirements of the elements and performance criteria and include consideration of:

the required knowledge and skills tailored to the needs of the specific workplace

applicable OHS regulations, environmental and safe working requirements/practices, SOP and housekeeping requirements

applicable aspects of the range statement

practical workplace demonstration of skills in contributing to effective working relationships

Context of and specific resources for assessment

A workplace assessment must be used to assess:

the application of required knowledge on the job

the application of skills on the job, over time and under a range of typical conditions that may be experienced in contributing to effective working relationships

Access to the full range of equipment involved in contributing to effective working relationships in a pulp or paper mill is required

Method of assessment

A combination of assessment methods should be used. The following examples are appropriate for this unit:

observation of applied skills and knowledge on the job

workplace demonstrations via a mock-up or simulation that replicate part/s of the job

answers to written or verbal questions about specific skills and knowledge

third-party reports from relevant and skilled personnel

written evidence e.g. log sheet entries, checklist entries, test results

Assessment processes and techniques must be culturally appropriate and in keeping with the language and literacy capacity of the learner and the work being performed. This includes conducting an assessment in a manner that allows thoughts to be conveyed verbally so that the learner can both understand and be understood by the assessor (e.g. use plain English and terminology used on the job)

A holistic assessment with other units relevant to the pulp and paper industry, mill and job role is recommended

Additional information on approaches to assessment for the pulp and paper industry is provided in the Assessment Guidelines for this Training Package


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the skills and knowledge required for this unit.

Required skills

Uses required forms of communication in contributing to effective relationships

Reads and interprets required documentation, procedures and reports

Listens to and interprets verbal instructions and information concerning work activities

Interprets and applies established communication practices

Accesses, navigates and enters computer-based information

Identifies and actions problems within level of responsibility

Identifies interpersonal problems that may arise and takes appropriate action to resolve identified problems

Takes action to avoid discrimination and harassment and reports any incidents in accordance with policies and regulations

Required knowledge

Procedures, regulations and legislative requirements relevant to contributing to effective relationships including OHS, environmental including relevant sustainability requirements/practices, SOP, isolation procedures, safe working requirements, risks and hazard identification and housekeeping

Relevant forms of communication

Basic communication techniques, including barriers to effective communication and how to overcome them

Conflict resolution and mediation strategies and techniques

Basic problem-solving techniques consistent with level of responsibility

Anti-discrimination and harassment policies and regulations

Industrial award requirements related to personnel responsibilities, obligations and entitlements

Instructions and procedures for social behaviour and emergency situations

Principles of effective interaction with co-workers, including recognising differences, active promotion of anti-discrimination and avoidance of harassment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislation, regulatory, licensing and certification requirements may include:

OHS and environmental requirements (local, state and commonwealth)

Australian equal employment legislation and related policies

relevant international labour conventions and measures

Documentation, procedures and reports may include:

SOP

quality procedures

environmental sustainability requirements/practices

enterprise policies and procedures

equal employment policies and regulations

work and safety signs and symbols

oil or chemical spills and disposal guidelines

plant isolation documentation

safe work documentation e.g. plant clearance, job safety analysis, permit systems

Actions may include:

process adjustments

reporting to authorised person

rectifying problem within level of responsibility

Communications may include

interaction with:

internal/external customers and suppliers

team members

production/service co-ordinators

maintenance services

operational support personnel

operational management

statutory authorities

Communication problems may include:

misunderstanding

limited ability of others to communicate in english

noisy environments or situations

illegible writing or print

use of non-standard terms

incorrect assumption that message has been received and/or correctly understood

Forms of communication may include:

written e.g. log books, emails, incident and other reports, run sheets, data entry

reading and interpreting documentation e.g. SOP, manuals, checklists, drawings

verbal e.g. radio skills, telephone, face to face, handover

non-verbal e.g. hand signals, alarms, observations

signage e.g. safety, access

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Others are communicated with in course of work within Occupational Health and Safety (OHS) regulations, environmental and safe working requirements/practices, Standard Operating Procedures (SOP), and housekeeping requirements 
Instructions are attended to, interpreted and implemented 
Effective reading and listening skills are demonstrated 
Questions are used to gain additional information 
Verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice 
Misunderstandings in communications are avoided using appropriate confirmation techniques 
Various forms of non-verbal communication are appropriately used when working and communicating with others in the course of duties 
Teamwork and work standards are contributed to within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements 
Work is carried out individually and in association with others in accordance with established performance standards 
Assistance and encouragement is provided to others in workplace activities 
Feedback on work performance is acknowledged, discussed and acted upon 
Personal skills and knowledge are developed through training and other means to ensure an effective contribution to work activities 
Employment conditions are known, understood and followed 
Individual rights and responsibilities are known, understood and fulfilled, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles 
Appropriate action is taken to avoid and prevent harassment of others 
Conflicts are resolved within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements 
Conflict situations are recognised and appropriate assistance is sought to resolve the conflict with the personnel involved in accordance with company procedures 
An appropriate contribution is made to action to solve conflicts by actively participating in conflict resolution procedures 

Forms

Assessment Cover Sheet

FPPREL210A - Contribute to effective working relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FPPREL210A - Contribute to effective working relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: