Assessor Resource

FSKLRG09
Use strategies to respond to routine workplace problems

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.

This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.

This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to respond to workplace problems

1.1 Identify routine workplace problems

1.2 Investigate a range of strategies for responding to workplace problems

2. Propose problem solving strategies

2.1 Identify a potential workplace problem

2.2 Identify factors contributing to the selected workplace problem

2.3 Propose appropriate problem solving strategies

3. Review problem solving strategies

3.1 Seek feedback from appropriate person

3.2 Record and review feedback

3.3 Revise strategies as appropriate


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to respond to workplace problems

1.1 Identify routine workplace problems

1.2 Investigate a range of strategies for responding to workplace problems

2. Propose problem solving strategies

2.1 Identify a potential workplace problem

2.2 Identify factors contributing to the selected workplace problem

2.3 Propose appropriate problem solving strategies

3. Review problem solving strategies

3.1 Seek feedback from appropriate person

3.2 Record and review feedback

3.3 Revise strategies as appropriate

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify routine workplace problems 
Investigate a range of strategies for responding to workplace problems 
Identify a potential workplace problem 
Identify factors contributing to the selected workplace problem 
Propose appropriate problem solving strategies 
Seek feedback from appropriate person 
Record and review feedback 
Revise strategies as appropriate 

Forms

Assessment Cover Sheet

FSKLRG09 - Use strategies to respond to routine workplace problems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FSKLRG09 - Use strategies to respond to routine workplace problems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: